Senior travel consultant
Resume:
Summary
Salman Anwar Pathan
Manama, Capital Governorate
******.********@*******.***
Innovative Senior Corporate Travel Consultant with expertise in in all aspects of hospitality, tourism, travel, and catering for corporate, leisure, and group clients. Adept at producing events and specialty travel programs. Outstanding communication and facilitation skills. Experience coordinating celebrity and high-profile events. Conscientious, organized, and articulate.
Education
UNIVERSITY OF MUMBAI
DIPLOMA IN COMPUTER TECHNOLOGY
Employment History
GEANT HYPER MARKET
SALES EXECUTIVE ELECTRONICS
Maintained an awareness of all promotions and advertisements. Processed, refilled and monitored floor stock.
Graduated April 2007
Manama, Capital Governorate
November 2008 - October 2012
Demonstrated effective communication when interacting with customers, co-workers and managers. Follow-up with customers after date of purchase which includes call-backs and thank-you cards.
EXTRA ELECTRONIC
SENIOR SALES EXECUTIVE ELECTRONICS
Preparing the daily & weekly roosters for sales staff. Supervising the daily functions of the retail outlet.
Advising and planning the promotional activities for the outlet along with the Retail Manager. Coordinating with suppliers and technicians to provide excellent quality service to the customer.
Manama, Capital Governorate
October 2012 - October 2014
Weekly & Monthly training for sales staff and updating them on the new products in the outlet and their features. Applying resources based on situations to handle customer grievances and resolving them.
AL FANAR TRAVEL
E-COMMERCE OFFICER
Manama, Capital Governorate
November 2014 - October 2016
Coordinate with key information owners to ensure delivery of all internal resources on time and manage all website data to ensure accuracy of customer postings and recommend exclusive plans for all key customers to promote e-commerce.
Analyze all e-commerce transaction and site and recommend improvements to enhance customer experience and assist all external partners and support to all associate activities and monitor all site issues and assist in resolution of same.
Coordinate with internal team and provide support to all online marketing strategies and prioritize projects and recommend ways to increase traffic to website with incorporation of best tools and assist to maximize revenue.
Prepare reports and maintain track of all activities on websites, perform test and assist in all website conversation and recommend improvements in strategies to increase customer retention and design site content.
Handle and check all existing contracts and commissions with electronic distribution channels.
Understand the overall market, be aware of competitor’s strength and weakness, economic trends, supply and demand.
SUHA TRAVEL & TOURS
SENIOR CORPORATE TRAVEL CONSULTANT
Manage relationships with travel coordinators and key decision makers in each company.
Manama, Capital Governorate
November 2016 - Present
Anticipates and provides assistance on potential challenges that may arise for the guest traveler.
Negotiate contracts with airlines and ground service providers.
Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services Inform clients and provide useful travel material such as guides, maps and event programs Use promotional techniques and prepare promotional materials to sell itinerary tour packages Ensure compliance in all aspects of travel procedures
Competency to maintain positive client and co-worker relationship - Establishing, developing and managing trust over time and through changes.
Hobbies & Interests
Travelling, Listening to music and reading more about industry trends in the region.
Professional Skills
Sabre Advanced
Amadeus Advanced
GALILEO Advanced
Languages
English Fluent
Arabic Conversational
Hindi Native
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