HENRY LOWERY

***** ** **** **. ******* WA, *****

add4qp@r.postjobfree.com / 425-***-****

EDUCATION

BAS – Information Technology Administrative Management Central Washington University Expected graduation: Spring 2021 AAS – Computer Security and Network Technology

Lake Washington Institute of Technology Graduation: Spring 2015 SKILLS

-Cisco Routing and Switching -802.1x

-Active Directory -Cisco Anyconnect VPN

-Cisco VoIP -DNS

-Watchguard Firewalls -DHCP

-Wireless 802.1n/ac -TCP/IP

-Linux -Windows Server

-IPSec/SSL -Python

CERTIFICATIONS

● A+ (COMP001020694470)

● Network+ (COMP001020694470)

● Security+ (COMP001020694470)

WORK EXPERIENCE

Enterprise Support Technician

Facebook Reality Labs February 2019 - Present

● Point of contact for CW onboarding for Facebook Reality Labs. Responsible for getting ~20 new hires setup each week with their new hardware and software.

● Serves as a Network Specialist for the team, and handles IDF/MDF/Data Closet related tasks issued by the Networking Engineering team.

● Documents and updates enterprise workflows for Cisco Anyconnect VPN/NAM client troubleshooting.

● Configuring and deploying managed Windows and Linux (Ubuntu / Fedora) through an AD enterprise environment. Troubleshooting and documenting any Chef deployment issues as they arise.

● Working directly with Enterprise Network and Systems Engineers to troubleshoot complex onsite infrastructure related issues that affect our users, as well as Internal / IT operations.

● Working closely with multiple science and engineering teams in Lab environments to find ways to improve processes, and interact with our Enterprise Infrastructure teams to drive high-quality production.

● Understands customer issues and advocates for their needs proactively with cross-functional teams like InfoSec Engineering or Software Engineering.

IT Field Service Technician

Oculus (Pro Unlimited/Milestone) October 2017—February 2019

● Responsible for solving issues and improving support for Oculus Research on a day to day basis

● Responsible for setting up equipment in lab environments to work over Researchnet

● Drives communication and priority within Oculus Research and Facebook headquarters to ensure consistency across the organization

● Troubleshooting and working with network engineers to solve issues in local IDF, WAPs, and user devices, both within a corporate network environment as well as within an isolated lab network

● Preparing the office for new product / service releases and staying on the forefront of emerging industry practices, ensuring compliance with IT security corporate policy

● Assisted in managing long-term Lab implementation projects IT Administrator

Boys and Girls Clubs of King County April 2016—October 2017

● Point of contact for all IT incidents and general requests, providing first contact resolution

● Field Support for 30+ sites / 500 users

● Configured and deployed Cisco Meraki, as well as Watchguard Firewalls at each site as part of a large network security upgrade

● Assigning permissions to users / groups to access AD domain resources

● Encouraged proper security procedures to get employees excited about keeping our data safe and private

● Working directly with senior Administrators to provide quality solutions to IT issues and provide management to long-term implementation projects

● Providing on call support 24/7 for urgent IT issues Network Technician

Lake Washington Institute of Technology July 2014–April 2015

● Provided support to approximately 65 servers and over 400 user accounts through Active Directory

● Install/troubleshoot CISCO IP phone hardware/software

● Configured Layer-3 switches over SSH to manage data and VoIP ports.

● Troubleshooting experience with user accounts, networked devices, printers, domain users/computers, and servers.

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