Tommy Hayes

*Mitzie Circle Alabaster, Alabama ***07

205-***-****

add4qa@r.postjobfree.com

Qualifications Summary: A highly qualified IT professional who is experienced in networking, training, trouble shooting, and solution implementation. An energetic and responsible individual who has experience in both academic and non-academic settings.

Education:

Herzing College of Business and Technology Associates Degree in Computer Information Systems

Current Experience:

Microsoft Windows/Office97-office365 Novell Administration/GroupWise Mail

Data Communications/Internet

C++/Visual Basic/HTML/COBOL/PHP

Linux/Apache server

Networking Protocols,

SQL/MySQL Databases

Microsoft Server

WAN/LAN Wi-Fi networks

Qualified Skills:

Routers/Switches/Hubs

Fortigate/Fortinet firewalls

A+ Certification

Novell 5.1 Administration

Microsoft Certified Professional Dell Certified System Engineer

Oracle End User Support Cisco CCNA

Employment History:

Oak Mountain Amphitheater March 2019 – current

IT Supervisor

The main function of this position it to setup and maintain POS IPads and IPods on Wi-Fi network as well as the Bluetooth printers on site.

-Install all IPads throughout the site days before a concert.

-Testing of POS units and logging into Wi-Fi network

-During concerts and fairs, provide support for end users at every location

-Remove all equipment and return all IPod and IPads to charging stations after every concert or fair.

Legal Services of Alabama February 2006 to January 2019

IT Coordinator

The position has a strong focus on providing customer support for Windows systems in a statewide law firm. As the IT Coordinator the areas that were maintained were:

-Main point of contact for day to day IT related questions or issues

-Creating images for new hardware and software as well as inventory for both

-Using remote software such as LogMeIn to take care of issues outside the main office.

-Provide afterhours support for issues that arise with users or equipment

-Install printers,scanners,switches and routers as needed

-Create new users and email accounts in Active Directory as well as polices and management

-Create new users in Citrix as well as troubleshoot connection and logon issues with users and servers.

IT Manager

In 2014 I was promoted to IT Manager and the only IT person for LSA. Additional duties along with ones mentioned above were:

-Point of contact for software and hardware purchases and questions

-Negotiate contracts for all Technology related areas

-Research and recommend software and equipment for purchase within LSA.

-Create and keep up to date companywide IT policies and procedures and present to the Board for approval

-Oversee all hosted services and servers that were off site and make routine checks of backups.

-Configure and maintain companywide Wi-Fi network

-Manage and monitor firewalls and routers

-Create new VMware Servers plus starting, stopping and updating them as needed

-Schedule installs, upgrades or maintenance with users, vendors and hosted sites.

-Setup and keep up to date inventory of all hardware being used by LSA.

-Research new tech to implement to better serve the firm

The University of Alabama at Birmingham September 2004 to January 2006

Help Desk Analyst

Main responsibility was to answer calls for the Hospital and University covering all aspects of the computer Hardware and software around the hospital and campus.

-Support Oracle financial software and Microsoft Exchange

-Use ticketing system to track issues with 50k end users

-Point of contact for students living on campus having tech issues

-Ensure hardware and software was virus free at all times.

Dell/RCM July 2004 to September 2004

Service Technician

Responsible for next day service and warranty work on Dell hardware with their current lineup of servers, storage devices plus some wireless and switches.

-Warranty work on all of their products covered under their service agreements for next day service of desktop computers and laptops

- Trained and earned my Dell Certified System Expert

- Set up the appointment with the customer and followed thru completion of the issue, including

Calling back to verify everything was running as setup and planned

- Traveled to customer sites to install new systems as well as transferring of data from older

systems to the new ones using Disk Copier and Partition Magic

Shelby County Board of Education October 1999 to July 2004

Network Specialist

During five years at Shelby County Schools was the primary onsite tech for 26 locations within the WAN.

- Novell GroupWise email server

- Deployed Microsoft server 2000 and SQL running on a Windows 2003 server.

- Server updates and patches as well as user accounts within the various software packages

- Troubleshooting and problem solving that were related to software or hardware on site

- One of two techs handling all work tickets for the entire network of around 15,000 users.

- Instructed and trained PC technicians and school tech coordinators on how to use software

packages in use

- All lunchroom hardware and software upkeep and maintenance

- Reimage all computer labs within district.

- Install all switched and routers

Advance Auto Parts October 2001 to September 2008

Parts Pro March 2019 to current

Started as a part-time counter person

- Promoted to Parts Pro Manager

-Close down store and handle all paperwork and money

-Keep up with commercial orders and delivers

GBM Office Systems Inc. November 1997 to October 1999

Technician

Began as an apprentice at GBM; repairing and installing computers and networks.

-Developed system to handle almost all the repairs and upgrades on computers, printers, calculators,

-Install the majority of new PC’s that are built for customers,

-Install cabling for new or upgraded networks operated by GBM.

Alabama Electronic June 1996 to September 1997

Salesman

-Programmed, installed, and serviced all cash registers sold.

-Handled all incoming calls from new customers needing cash registers and computer equipment for their business.

-Produced referrals for prospective customers.

References available upon request

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