Project Management/ Business Analyst

BRUCE J. FINCH

Layton, UT 801-***-****

***********@***.***; www.linkedin.com/in/bruce-finch-mba-pmp

CORE COMPETENCIES

PMP June 2013, Project Management including large multi-year projects

Business Analyst, requirements gathering and project support

Process Evaluation, Documentation, Mapping

LEAN Methodology, Lean Design, Process Improvement, Critical Thinking, Strategic Thinking, Change Agent

Policy and Procedure development, Detailed Analysis

Work well with all levels of Management, alone or in teams

Self-Starter, work with little direction and comfortable in ambiguous situations

Training: Curriculum Development, Delivery and Testing

System Administrator- Call Center Recording Software Packages, Hardware and PBX Interface

Product Development and Strategy

Experience Working with Regulatory Bodies

Ability to Convert Large Blocks and Complex Data into usable Information, Presentations and Reports Ad-Hoc Reporting using Custom and Standard Software

Proficient MS Excel, Pivot Tables, Word, Visio, PowerPoint, SharePoint, MS Project

Functional use of Access, SQL, Crystal Reports, SAS

WORK HISTORY

Disabled Due to Fatty Liver disease Jun/2017– Present

I was diagnosed with liver disease in the summer of 2017. By the time I was diagnosed and placed on the transplant waiting list, my symptoms were profound enough to prevent me from working. I am one of the lucky few for which a liver was found for me and transplanted in September 2019 giving me a new lease on life. I am now at the end of my recovery period and I am anxious to return to work.

Federal Reserve Bank of San Francisco (Pyramid), Salt Lake City Branch Jan/17– Jun/2017

Contract Business Analyst: Provide technical business analyst support to the API Service Gateway project. Author Statements of Work, Time and Material Work Orders, Service Delivery, Fulfillment, Roadmaps, RACI and other PM documents for new and evolving projects. This was an Agile environment, using Scrum as the communication model driven by adherence to the PMI principles.

Wells Fargo Bank (APEX), Salt Lake City, UT 3/15 to 9/16

Contract IT Project Coordinator: Provide support to Global IT hardware replacement project, 5 year $3.5 billion project. Responsible for Creating and shepherding Change Requests to approval for router and switch replacements in branches, administration sites and ATMs nationwide. Work closely with engineers resolving arbitrations, asset and scheduling issues. Streamlined and automated processes.

Ceridian, (Incepture), South Jordan, UT 7/14 to 12/14

Contract Project Manager 1, Project Coordinator: Provided support for 3 Project Managers, Maintained project plans for 48 projects; Set up conference calls and conducted meetings as needed; Analyzed and resolved carrier/tasks problems as they occurred; Root Cause Analysis, Development of process and procedures improvements.

American Express Pre-Paid Cards (Consultnet), Salt Lake City, UT 5/11 to 6/12

Contract Business Analyst: Project Management for process analysis, process diagramming, procedure development, process development, process improvement and re-engineering using VISIO when needed to facilitate strategic group objectives. Interviewed Subject Matter Experts, consulted with management to glean and document process. Developed procedures and provided training development support for key functions, that could be 30 to 180 procedures per function, including KYC, BSA, AML, FACTA, BCP, SWIFT Fed reconciliation and other complex back office processes.

J.P. Morgan Commercial Cards (Collabera Consulting), Salt Lake City, UT 4/10 to 4/11

Contract Business Analyst / Project Manager: Managed Project to develop end to end Process using VISIO, Policies and Procedures (Customer Service Representatives to escalated Tier 3 technical issues), developed training early and on budget. Project Manager for new security certificate download for 60 core clients with only 1 noncompliant client, developed new metrics and analytics for improved portfolio analysis, marketing and planning for a multi-billion dollar portfolio. Worked with and developed reporting for Sr. Management on hundreds of clients accounting for billions of dollars in transactions.

Zions Bancorp Fraud Management, Salt Lake City, UT 3/08 to 1/10

Fraud Management Officer/ Analyst: Conducted root-cause analysis including developing a scorecard, post mortem analysis, large loss reviews, responsible for system parameter reviews. Project Manager to analyze department fraud processes, re-write most procedures in the department. Participated in fraud risk analysis and charting of all banking channels. Conducted fraud prevention risk analysis, developed fraud mitigation policy and procedures, Provided Training for SAR detection and writing. Managed Project managed affiliate reporting, relationship and performance; LEAN process improvement team managed operations as needed.

Wells Fargo Bank Auto Finance Group. Salt Lake City, UT 12/01 to 12/07

Quality Assurance Business Analyst: Project Manager for the multi-year development of the strategic Quality Assurance program including research, purchase and implementation of a monitoring/recording technology organization wide. Project included the evaluation and writing Business Requirements, Project Plan, Statements of Work, and Request for Proposals/Qualifications in writing and grading responses. Creating and executing project plan, including the creation of a cross functional project team of diverse stakeholders. Negotiate master agreement and purchase, subject matter expert for the group on this technology. Created Quality Standards, conducted calibration meetings to ensure consistency across call centers. Developed training for the quality standards and delivered to all team members from line staff to managers.

In a call center environment developed and provided reporting of Quality Assurance and Quality Monitoring Metrics by importing data from two different vendors and combining into defined metrics and Ad-hoc reports. Reporting used proprietary Crystal Reports and Cognos based middleware, spreadsheets, PowerPoint, VISIO and graphs.

Wright Express Financial Services/Salt Lake City, UT 1/01 to 9/01

Team Lead - Portfolio Risk Analyst: Analyzed Risk for large customers who had multimillion dollar credit lines, adjusted credit lines and deposits to bring risk into line with granted credit. Analyzed general portfolio risk for credit underwriting policy effectiveness.

First Security Bank/Auto Finance/ Salt Lake City, UT 6/99 to 1/01

Jr. Auditor-Operations Improvement Analyst: Used operational audits in a call center setting to identify and correct inefficiencies within the system.

EDUCATION

MBA /Global Management: University of Phoenix

BS Economics/Business: Weber State University, emphasis in Decision Theory/Management

AA General Education: Weber State University

Project Management Professional, PMP from Project Management Institute #1641627 June 30, 2013

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