ZAINAB ZUBAIR

*** ********, ********

431-***-****

add4nt@r.postjobfree.com

Objective

To find employment wherein I can utilize the skill and experience I have gained in the practice of law in Nigeria.

SKILLS AND INTERESTS

Legal: Excellent drafting skills, and Accurate independent legal research skills Skills: Attention to detail, Analytical and logical reasoning, Result-driven individual with exceeding communication skill, Comfortable with Microsoft Office, Ability to work independently, Efficient in time and resource management and a Wonderful Team player Interests: Avid Researcher, Academic Tutor/Mentor Badminton, Sudoku. WORK EXPERIENCE

Escalations, Fraud and Social Media October 2019- Till date Menulog, Australia

SkipTheDishes Winnipeg, MB.

● Handling and de-escalating customer or restaurant complain with respect to orders placed

● Investigating fraud complaints made by the customer and assisting them with a resolution with diplomatic and discretionary skill

● Issuing a refund to the customer and the restaurant based on incidental events on their order

● Explaining to either the restaurant or the customer their rights to leave a review or a response to the said review within the ambits of the law.

● Carrying out an investigation in situations of conflicting statements between the restaurant and the customer

● Take on complains that border of the professionalism of either the first contact agent, customer, restaurant and the courier and initialising process for re-education or sanctions and offering an appropriate form of compensation to the affected parties Restaurant care team February-September 2019

SkipTheDishes Winnipeg, MB.

● I assist restaurants who have immediate issues and ensuring that I execute a solution which in turn enhances the free flow of services

● Empowering restaurant partners who call in or request for help with information pertaining to and not limited to account issues, finance and clarification of events

● Ability to prioritize workload among multiple and concurrent projects and work independently as well as work as part of a team

● I ensure there is a smooth flow of activity from the customer placing his/her order to the courier picking the meal up to the customer to ensure customer satisfaction and return

Junior counsel

Abuka and Partners, Abuja. 2015- 2018

● Excellent in Legal Research in Property, Wills, Estate Labour and Corporate matters

● Expert computer literacy, including experience with database reporting, mail-merge techniques and demonstrated skills with Office Suite (Excel, Word, Access, PowerPoint)

● Drafting Corporate Board Resolutions, Minutes of meetings and all Corporate Documents

● Create and Maintain a Database with information on Incorporation of Business Names, Companies (Private, Public, Limited and Unlimited) and Incorporated Trustee and Trademarks

● The organisation of both electronic and physical office files which includes but not limited to Document Conversation, Opening and Closing of Client Files and Data entry also Organisation of Office events, calendar, lectures, presentations etc

● Preparation and transmission of statements of account Pupil state counsel

Ministry of justice (Part-time) 2015-2016

● Active participation/contribution in the administrative community to promote collaboration, learning and consistency in processes among the offices

● Ability to design and develop visual presentations and infographics using tools such as Microsoft PowerPoint, or Google Presentation

● Legal representation on Criminal matters in lower courts

● Created a medium for landlord-tenancy disputes resolution VOLUNTEER\EXTRA CURRICULAR

Legal Assistant (Intern)

Sullivan Law, Winnipeg, MB April 2019- June 2019

● Receiving client calls and taking messages

● Been the first point of contact for clients who attend the office

● Opening of files for clients in relation to Property, Corporate and Wills

● Drafting of Legal documents for Real Estate files

● Drafting of Legal documents for Corporate files

● Drafting of a Will and other accompanying documents Voluntary lecturer (Legal Aid)

Nigerian Prison, Enugu state 2015-2016

● Pioneered Voluntary lecture for the Enugu State Prison Service

● An educational guide to student-inmates

● Coached inmates on commercial, environmental, criminal and corporate law

● Coordinated and supervised moot and mock trials for law-student inmates Voluntary Intern

H. A. Bello & Co, Port Harcourt, Rivers State 2013-2014

● Preparing clients for interviews

● Responded to client inquiry on the phone

● The organisation of Office files and Documents

● In charge of photocopying, scanning and transmission of clients bills

● Answering office calls and directing of the said call to the appropriate staff. CERTIFICATE\AWARDS

● Meritorious Award from Nigerian Prison Service 2016

● Most Supportive Female from Legal Aid. 2016

EDUCATION

Diploma in Modern Human Resource Management 2020

Bachelor of laws (BL) 2015

Latin Legum Baccalaureus (LLB) 2014

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