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Customer Service Manager

Location:
Keller, TX
Salary:
Negotiable
Posted:
June 26, 2020

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Resume:

Sheilagh J. Wilson, C.P.M.

**** ********** **. ******, ** 76248

Cell 817-***-**** add4ng@r.postjobfree.com

https://www.linkedin.com/in/sheilagh-wilson

Areas of Expertise

Supply Chain, Procurement, Operations, Manufacturing, Project Management, Product Development, NPI /Innovation

Team leader with focus, energy & drive for profitability, cross collaborative, & customer service skills

Software implementation, PLM, workflow improvement, Lean, change management Planning, Forecasting, Logistics

Compliance, QA, FDA/CE Guidance, Risk Management, Merchandising, Retail Distribution, Textiles, Tech Wearable, Military, Medical, Apparel, Footwear, Accessories, Home,

Entrepreneur and Home Mortgage Loan Officer

Professional Experience

SW Consulting-Keller, TX 2020- present

Consultant offering expertise and strategy related to Supply Chain, Procurement, Operations, Project Mgmt, NPI -Product Dev, Engineering, MFG, Compliance, FDA/ CE Guidance.

Mid States Distributing- Fort Worth, TX 2019 – 2020

Category Director Apparel & Footwear

Built supplier relationships, monitoring inventory, project management, & delivery for retail distribution of global branded and private label programs. Included Marketing & Sales for the Mid State Trade shows. Suppliers included name branded Apparel & Footwear suppliers. Mid-States a distributor supplied approximately 700 store locations in 33 states & Canada.

Flex- Irving, TX 2016 – 2019

Director, Commodity Management, Apparel & Soft Goods

Accountable for the development and implementation of a long-term business strategy with customer and textile partners for the Flex/Nike footwear manufacturing project. Responsible for team in Mexico, supplier development, selection, quality, monitoring the supply chain, project management, & relationship building for subcontracted manufacturing. Managed costs & KPI metrics for a global supply base. Plus provided textile supply chain support to internal Flex Design Centers for prototyping and production for electronic items for Medical, Consumer, Wearable, Home, & Military markets. Worked closely with design engineers during development creating exciting products using hardware & apps, connectivity via special yarns, laminated materials & hardware. Customers included Samsung, Google, Apple, Snoo Baby, etc.

Ironclad Performance Wear – Farmers Branch, TX 2015 – 2016

SR Director of Supply Chain

Managed supply chain & team members located in the USA & Asia. The role includes managing the costing, planning, forecasting, manufacturing, QA, and logistics processes. Products were manufactured using the latest technical materials, natural leathers & molded plastics. Products were engineered to provide hand safety in work environments for the oil & gas industry, construction, and mechanics.

AlignMed – Santa Ana, CA 2013 - 2015

VP of Operations Supply Chain

Managed the supply chain from product design through delivery. Responsible for global sourcing and raw materials management, testing and factory compliance. Managed select suppliers using workflows and metrics for improved performance creating on-time delivery and quality products. Products are made with technical knit “form-fitting” products and are sold into medical, & consumer markets, that include sports physical trainers using products on NBA, MLB, PGA, Biking & Running professionals, along with the US Military & national first responders, and everyday work wear environments. Products were submitted to FDA under 510 K program. The garments included the latest technologies in fabrics, yarns & finishes.

Chef Works -San Diego, CA

SR Director of Product Engineering, Sourcing & Quality 2011 - 2013

Provided strategic direction for the development and sourcing of new products. Managed a global team of suppliers who supply raw materials & production. Onboarded new suppliers to strengthen manufacturing capabilities for future growth. Reorganized team roles and responsibilities for better workflow, implemented new processes and procedures for development, manufacturing, Quality using KPI metrics and methods. Led direction, contract negotiation, implementation of new supply chain e-commerce tools to improve workflow from development through delivery. Product was distributed globally in over 30 countries through International distribution groups, leading hotel and restaurant chains, culinary institutions, retailers and e-commerce.

Williamson Dickie Manufacturing Co -Fort Worth, TX (1998-2011)

Vice President of Global Sourcing 2008 to 2011

Strategic corporate team leader managing Global Sourcing initiatives for the “Dickies” brand apparel company. Role included sourcing offices in the US, UK, CA, EU, and Asia. Executed strategic Initiatives; managed global supplier relationships to include diversity and “code of conduct” practices. Implemented corporate goals that created cost savings restructured manufacturing and supply chain processes in Asia and Central America for risk management. Implemented KPI metrics for both manufacturers and raw material suppliers along with establishing min /max contract programs for flexibility. Direct report teams included Sourcing, Contract Manufacturing, Fabric and Technical Garment Development. Product categories included knits, woven, and performance fabric garments for both work wear and fashion.

WD Senior Director of Technical Development Global Sourcing 2005- 2008

Championed in 2006 the implementation of a Product Life cycle Management (PLM) software system that integrated processed between internal departments and a portal environment to suppliers. Worked with IT team to develop and negotiate contact and licensing agreement. Helped design workflow and PLM Process that created cost savings, improved team skills, communication, and reduced lead time performance. Lead the reorganization of separate internal departments to improve the supply chain. This included teams servicing both internal and external manufacturing. The team includes Tech Developers, Patterns Engineers, BOM and Cad Coordinators, Sample Makers and Production Marking areas.

WD Development Services Manager - Global Sourcing 2002 –2005

The created a new product development team for WD Global Sourcing. Developed new department “SOP” processes and procedures used globally. Teams were created strategically in the USA and Asia. Processes implemented improved garment, pattern fit, fabrics, color, quality approvals, lead times, cost savings, and costing procedures globally.

WD Contract Sourcing Assistant Manager 1998-2002

Responsible for production management of goods outsourced to Mexico, Central America, and the Caribbean. Included KPI metrics, plant visits, production capacity plans and diversity reviews, cost approvals, quality, and logistics. Interacted with internal departments -Merchandising Cost Accounting, Engineering, and Logistics for production support.

First Security Bank ABQ, NM 1996-1998

Mortgage Loan Officer origination to closing

Education

Bachelor’s Degree from University of Phoenix -Business Administration.

CPM certificate with ISM-/Institute of Supply Management.

Certificate of completion from NC State School of Textiles for Textile Development and Quality Testing program.

Accomplishments

“Employee of the Year in 2006” at Williamson Dickie Manufacturing Company

Trade Group Memberships

ISM – Institute of Supply Chain Management

AAPN American Apparel Producers Network

IFAI – Industrial Fabrics Association International

Greater Keller Women's Club, Keller TX - volunteering and fundraising

Hobbies

Enjoy Travel, Golf, and Sailing.

Systems Experience

Word, Excel, Power Point, Visio

PLM – PTC, NGC

ERP/ Planning & Forecasting – Logility, Avercast, Blue Cherry Supply Chain, ACCPAC/Sage, AS400

Distribution & Customs Compliance- OMB- Expeditors Logistics, TradeCard

Pattern Making & Cutting -Lectra, Gerber

Collaboration Portal- SharePoint

Various Retail POS systems



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