Customer Service Assistant

**** ******** ***** **, *********** OH *****

740-***-****; *************@*****.***

Education:

Bachelor of Science & Arts in Economics Bowling Green State University (BGSU), Bowling Green, OH Minor Urban Studies GPA 3.73 2016 – 2020

-Recipient of Sidney A. Ribeau President’s Leadership Academy and Presidential Award Scholarships

-Active member of Bowling Green State University’s Honors College

-Member of national leadership society, Omicron Delta Kappa

-Commended National Merit Scholar— national competition based on PSAT/NMSQT index scores Work Experience:

BGSU Marvin Center for Student Leadership – Student Leadership Assistant March 2019 – May 2020

-Wrote and facilitated leadership development workshops for students and faculty emphasizing concepts highlighted by the Marvin Center: integrity, purpose, inclusion, group development and global citizenship

-Directed weekly “IGNITE Leadership” and “Inclusive Leadership” certificate programs BGSU Sidney A. Ribeau President’s Leadership Academy – Resident Mentor July – Aug 2019

-Mentored new scholarship recipients, fostered relationship building, and managed conflict Tropical Smoothie Café, Bowling Green, OH – Team Member/Cashier April 2019-July 2019

-Took orders, made smoothies and trained new workers at a start-up location BGSU Office of the Dean of Students, Bowling Green, OH - Administrative Assistant Aug. 2018 – April 2020

-Scheduled meetings and coordinate follow up between students and staff

-Data entry/process administrative forms

- Organized and deliver time sensitive projects for faculty

-Explain BGSU administrative procedures and assist students with their needs BGSU Office of Admissions, Bowling Green, OH - Tour Guide Feb. 2017 – Dec. 2017

-Marketed BGSU to prospective students while promoting programs of interest experience Burger King, Coshocton, OH - Crew Member June 2017 – Aug. 2017

-Managed taking orders and monetary transactions

- Delivered food with excellent customer service, restocked, cleaned, covered drive-through Co-Curricular Activities:

Sidney A Ribeau President’s Leadership Academy—Project Co-coordinator for retreat Oct. 2018 – Oct. 2019

-Created timeline, schedule, and delegated tasks for completion of retreat planning

-Designed interactive community building activities to encourage vulnerability among participants

-Managed and facilitated group service project by securing partners, materials, and processing questions

-Wrote and facilitated 1 of 3 90 minute workshops for 80 participants Break Away Alternative Break—Site Leader May 2018 – May 2020

-Coordinated two week-long service projects in different cities for 15 students

-Designed curriculum engaging students with social justice issues

-Facilitated nightly meetings with participants to process their experience on the trip National Alliance on Mental Illness—President (2018), Treasurer (2017) Mar. 2017 – May 2019

-Facilitated weekly meetings and workshops centering on mental illness and advocacy

-Networked with community partner agency to create events engaging students

-Increased attendance and retention by 100% throughout the course of the school year Voices at BGSU Spiritual Choir —Member Aug. 2018 – Dec. 2019 Sarah Kittner

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