Customer Service Marketing

Samantha Marie Kassab

Farmington Hills, MI ***** ******@*****.*** 248-***-****

Objective:

To obtain a challenging position, which would effectively utilize prior experience, training, and abilities in strategic planning and management while offering opportunities for professional growth and advancement specific to Marketing.

Education:

Wayne State University – Mike Ilitch School of Business Detroit, MI

Bachelor of Science in Business Administration August 2019 - Present

Major: Marketing Management

Oakland Community College Farmington Hills, Michigan

General Transfer Coursework September 2014 – April 2019

Professional Work Experience

International Outdoor, Inc. Farmington Hills, MI

Financial Assistant January 2019 – July 2019

Inputted client contracts into excel as a part of data entry per each salesman to calculate commission and sales

Entered client information into QuickBooks, Ayuda, and Excel log

Responsible for submitting Federal tax Deposits through EFTPS biweekly

Submitted Quarterly Reports for each business

Updated Inventory logs and Occupancy levels

Prepared/submitted proposals for meetings and Requests for proposals for future and previous clients

Prepared estimates and invoices for clients with current/new contracts

Deposited payments from clients for outstanding contracts and sent outstanding balance reports to clients who had missed payments

Carepointe Physical Therapy Southfield, MI

Receptionist February 2018 – December 2018

Scheduled patients for appointments and discharged them from their visit that day

Prepared Medical Records and prepared/sent out invoices to record companies and doctor offices

Organized the next day’s charts and prepared for the following day

Confirmed patient appointments and transportation services

Handled issues over the phone and answered general phone calls from patients and other offices

Updated charts to make sure patient’s information was up to date and therapy scripts wee renewed

Michigan Pain Management Royal Oak, MI

Receptionist June 2016 – January 2018

Provided excellent customer service to patients when scheduling appointments, sending out their scripts, and discharging them after their visit

Maintained accuracy and strong attention to detail when preparing Medical Records and preparing/sending out invoices

Prepared for the next day of appointments by organizing patient charts for use by Doctors

Communicated effectively with vehicle transportation services to ensure patients arrived and were able to check-in prior to appointment time

Skills

Proficient with Microsoft Office; including Word, Excel, and PowerPoint

Fluent in understanding and speaking the Chaldean (Aramaic) language

Conversational in Arabic language

Proficient in QuickBooks

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