Customer Service Representative
Resume:
Laura Rambo
Township of Galloway, NJ
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Absecon Veterinary Hospital - Absecon, NJ
November 2019 to March 2020
Answer phones to set appointments for clients for checkups and surgeries. Work at front desk to check in clients as they arrive for appointments. Enter new client information into system. Work at the checkout desk to receive payments for services rendered (cash and credit cards). Use 4-5 computer programs daily as needed to coordinate client information, schedules, and emails. Call clients regarding appointments. Cleaning, filing, copying, and scanning of records daily. Was part of a lay-off due to the coronavirus pandemic.
CSR - Customer Service Representative
Western Pest Services - Egg Harbor Township, NJ
March 2018 to June 2019
Receive calls from customers and potential customers, and schedule appointments with technicians or inspectors as appropriate. Also work with customers and technicians on rescheduling work and completing jobs in the computer system. Daily routing of schedules for the technicians is done on a map system on the computer the night before, so they are prepared in the morning. I also posted payments into the system, sold and started new programs, and entered leads from the inspectors.
There was also collections, filing, and other office work, and I was responsible for paying the bills for the office itself.
My shift varied with the seasons to accommodate business needs, and included some Saturdays. Reservationist
OC Hotels and Property Management - Ocean City, NJ February 2017 to October 2017
Receive incoming calls from guests to book reservations for upcoming stays at the 5 properties managed by the company. Also work at front desk of hotel to welcome guests and walk in guests who need to book rooms.
Lead Clerk
Comcast - Pleasantville, NJ
October 1985 to February 2016
Full time customer service position including taking customer payments, addressing billing issues, sales of services, equipment issues and exchanges, and phone work and well as customer facing work. Additionally, I also did schedules, aided with state and federal compliance postings, inventory and stock ordering, office supplies, and ran the cash room. Education
N/A in Pre-vet
Belmont Abbey College - Belmont, NC
1976 to 1977
Skills
• Customer Service Skills (10+ years)
• Cash Handling (10+ years)
• Phones (10+ years)
• Sales (10+ years)
• Computer skills (10+ years)
• Billing (10+ years)
• Microsoft Office products (5 years)
• Resort Data Processing (Less than 1 year)
• Hotel Front Desk (Less than 1 year)
• Customer Care
• Customer Service
• Call Center
• CSR
• Customer Support
Certifications and Licenses
MBCS
November 2009 to November 2012
Medical Billing and Coding Specialist from ACCC
Additional Information
I have a flexible schedule and am somewhat available for travel. I have some medical terminology knowledge from my coding course.
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