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**** ********** **, ******, ** ***** 404-***-**** add4jn@r.postjobfree.com

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Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented customer service lead with a background in management and customer service. Astute organizational skills. Working alongside my peers and management to make any needed operational and procedural improvements. Devoted to sustaining the highest level of customer service through efficient team and customer account management.

Client relations specialist Meticulous attention to detail Conflict resolution specialist Focused on customer satisfaction and retention Team management Skilled at multi-tasking

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Client Services Coordinator, 08/2016 to 11/2018

Atlanta Animal Rehab. & Fitness – Duluth, United States, Roswell, GA Built and Maintained a positive and professional relations with clients and DVMs. Created, Updated and insured accuracy of client files Daily and Monthly reporting

Scheduled initial client consultations and processed intake documents Sales Support Team Lead, 06/2010 to 02/2014

MarketSource (Avaya Division) – Alpharetta, GA

Daily, weekly and monthly reporting

Trained new sales support and sales people

Built processes to ensure all sales leads were recorded and directed to proper sales agent Team Lead of a 5 person team

Sales Support Specialist, 10/2007 to 06/2010

TelcoSolutions – Norcross, GA

Order entry and tracking

Weekly Sales Report

Monthly sales and Commissions Report

Ordering and maintaining stock of Office Supplies

Maintaining Office Cleanliness and Welcoming Atmosphere Sales Support Specialist, 10/2004 to 09/2007

Linc Communications – Duluth, GA

Developed, implemented and monitored new programs

Order Entry and Tracking

Weekly and Monthly Sales Report

Monthly Commissions Report

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Associates Degree:

Pensacola Junior College - Pensacola, FL

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Avaya Honors Award, MarketSource

communications between the sales department and sales support. Early Childhood Development General Studies, 1990 Equivalent to being voted MVP. I was given this award for my contributions in the working process and

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