Customer Service Front Desk
Resume:
MARK H FREHNER
SALEM OR 97301-6917
**************@*****.***
Comfort Inn and Suites
Holiday Lodge
Holiday Lodge Motel
Chelsea's Restaurant
Bakers Square Restaurant
OKI Bering Sales
Fortress Book Supply
Salem, OR (Jun 2008 to present)
Salem, OR (Dec 2005 to Jun 2008)
Salem, OR (Nov 1998 to May 2004)
Salem, OR (Aug 1996 to Jun 1998)
Norwalk, CA (Apr 1994 to Aug 1995)
Commerce, CA (Feb 1993 to Sep 1993)
Garden Grove, CA (Feb 1986 to Aug 1986)
Experience:
Guest Service Agent/Auditor
Front Desk Agent
Front Desk Agent/ Night Auditor
Cashier/Host
Cashier/ Host
Shipping/ Receiving Clerk
Shipping/Billing Clerk
Check in guests using windows based computer-"Profit Manager" system. Currently using web based system called "Choice Advantage". handle nightly audit, run reports, settle credit card batch. Post charges and payments to guests folio, perform daily breakfast inventory, set-up continental breakfast, set-up meeting rooms, some laundry duties, internet pricing, handle reservations and input guests information into computer, assist guests with other questions and issues in prompt and courteous manner.
Checked guests into the motel using computer system, took reservations over the phone and entered information into the computer, filed reports and handled guest payments-cash, credit cards, travelers checks. Assisted guests with questions and issuesand cleaned lobby area. Handled daily auditing procedures such as cash sales deposits to bank, and transfered the credit card batch to bank through Micros 3500 computer system. Filed paperwork, answered phones and took reservations; checked guests in using computer, and resolved customer issues in proffessional and courteous manner.
Seated guests, handled cash and credit card payments using NCR computer touch screen. Helped the servers when needed. Answered the phones and took food and pie orders. Bussed tables. Took orders over the phone, processed credit card payments, and cash using IBM touchscreen computer, seated guests, and performed other basic cleaning duties. Shipped products using UPS Maxiship computer system, received UPS and freight; handled bills of lading, stocked supplies, handled will-call pickups. Billed accounts using IBM Mainframe computer, Pulled orders and shipped products using UPS Book Education:
Pioneer Pacific College; Wilsonville, OR
Villa Park High School; Villa Park, CA; Jun 1983
and mail postage meter machine.
Post Secondary Coursework in Pharmacy Technician
High School Diploma/GED in General Studies. Minor in General Studies Licenses &
Certifications:
Food Handler's Card
Miscellaneous: I have exceptional office skills, such as filing, answering phones on switchboard, auditing, entering data into computer using Micros system and customer service skills. I have some selling skills. NCR and IBM touchscreen computer experience. Knowledge warehouse functions as Shipping/Receiving, and Freight. I have experience in operating UPS Maxiship Computer, UPS meter, UPS book, mail meter machine. Stocking and order pulling, experience in billing accounts on IBM mainframe computer. I received 5 years service award pin for excellent customer service at Holiday Lodge Motel when employed from 11/10/1998- 05/31/2004.
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