Customer Service Manager

PROFILE

Experience in customer service and child and youth care

A hardworking and dependable individual who is eager to learn new skills

Bilingual; fluent in English and French

Flexible schedule; available to work a variety of shifts including evenings and weekends

Work well with a diverse group of people from various ages and backgrounds

2020 Youth Olympian in curling

Honor Roll Student

Class 5I drivers’ license

SUMMARY OF SKILLS

Communication & Interpersonal

Establish a comfortable connection with people; friendly, outgoing, and cooperative

Follow detailed written and verbal instructions and directions accurately

Conducted door-to-door flyer delivery at various private residences

Excellent conflict resolution skills; reported issues and conflicts to zone manager when necessary

Proficient with Microsoft programs and the internet

Organizational & Time Management

Skilled in managing details with a strong ability to plan, schedule, and develop priorities

Ensured cleanliness and order in the workplace by adhering to safety and sanitary standards

Conduct assigned responsibilities independently or as part of a team

Completed delivery sheets and documentations required

Child Care

At all times supervised and monitored the children’s safety

Organized and planned educational activities for children’s entertainment

Asked age-appropriate questions to identify children’s needs

Mentored youth with curling skills and demonstrated various curling techniques

EXPERIENCE

Flyer Delivery Flyer Advantage 2015 – Present

Youth Program Assistant St. Vital Curling Club 2017 – Present

Child Care Private Residences 2015

Child Care Montessori Day Care 2015

Youth Leader Faith Lutheran Church Vacation Bible School 2014 – 2015

EDUCATION & TRAINING

Grade 12 Collège Jeanne-Sauvé Present

Computer Program Collège Jeanne-Sauvé 2018

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