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Cleveland, Tn. *****

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William.Mueller1474@ gmail.com

William Joseph Mueller

Experience

September 2019- Present Volkswagen Group of America, Chattanooga, Tennessee

Advanced Supplier Quality Engineer Specialist- Electric Car- MEB Platform Core Team

Quality Management System coordinator for Supplier Quality Purchased Parts

MEB Core Team- Battery Plant Planning for Processes, Equipment and building. Work with a plant team to quote the Battery Plant for our plant. (See Cover letter for details)

Perform the Supplier Industrialization for the Modular Electric Propulsion Platform (MEB) Battery System Suppliers.

Perform the Quality Technical Review (QTR) per the Verband der Automobilindustri. (VDA)

Lead Failure Mode Effects Analysis (FMEA) with Development and Suppliers.

Coordinate and review test plans to ensure the Quality requirements will be met.

Review warranty returns for similar car lines to eliminate warranty returns for same type components.

Eliminate past warranty issues and Establish Warranty Prognosis based on similar components.

Review and approve design changes for the Electrical Group Parts.

Train new Electrical Supplier Quality Engineers on VW procedures for the Electrical team..

Initiate Qualification Program for New Parts (QPN) Electrical

Incorporate the Past Problem History into the New Product.

Work as a cross-functional team to source suppliers for the new MEB Platform Vehicle

Work with chosen MEB component suppliers to manage directed sub-suppliers.

Evaluate/ Accept the Initial Sample Inspection Reports (ISIR) for the Electrical Group Update Warranty Prognosis throughout the qualification process.

Perform the two day production audit. (2DP)

October 2014- September 2019 Volkswagen Group of America, Chattanooga, Tennessee

Advanced Supplier Quality Engineer Specialist- New Projects

Evaluate/ Accept the Initial Sample Inspection Reports (ISIR) for the Electrical Group.

Review and approve design changes for my assigned parts.

Review and approve design changes for the Electrical Group Parts.

Train new Electrical Supplier Quality Engineers on VW procedures for the Electrical team..

Initiate Qualification Program for New Parts (QPN) Electrical

Initiate Quality Technical Requirements for assigned parts. (Wire Harness)

Work as a cross-functional team to source suppliers for the new VW ATLAS.

Work with chosen wire harness suppliers to manage directed sub-suppliers that may be difficult for the supplier.

Develop and approve the maturation plan based on the project schedule for wiring.

Update Warranty Prognosis throughout the qualification process.

Establish the key quality items to be controlled at the wire harness supplier’s process.

Perform the two day production audit. (2DP)

January 2013- October 2014 Volkswagen AG, Wolfsburg, Germany

Advanced Supplier Quality Engineer Specialist- New Projects Quality Deputy in SET (Simultaneous Engineering Team)

Represented the Quality Assurance Department Electrical within SET. Main focus the coordination of the product and process flow for the purchased parts within the Electrical SET.

Overall proxy of the business department Quality Assurance SET.

Participation at FMEA’s for electrical parts. Ensure Past Problem History has been incorporated into the new versions.

Communication of vehicle specific new equipment within the SET and track the implementation through the new model process.

Create the claim- appraisal/ prognoses for the SET under consideration of the standard process.

Set up agreements with the SQE’s for technical reviews.

Screen the assembly standards and embed Quality specific needs. (Develop Key Quality Characteristics for Electrical Purchased Parts)

Influence supplier selection.

Problem solve and make decisions that will ensure Past Problems are eliminated within the SET.

Perform Wire Harness development as my main activity to mature. Influence Engineering drawings. Eliminate past issues. Determine Supplier selection and work with selected supplier on directed sub-suppliers.

September 2010- January 2013 Volkswagen Group of America, Chattanooga, Tennessee

Supplier Quality Engineer Specialist- Electrical Purchased Parts

Evaluate initial samples/ engineering change request. Currently had zero note 6 parts at SOP. All note 3 parts were carry-over parts and had a resubmission date for note 1. Was over 90% note 1 at Start of Production. (SOP)

Solve manufacturing and field complaints. Use KPM Halle to document complaints. Working with Germany to optimize the system and with the suppliers to set up a procedure for problem solving and decision making.

Audit the product at the supplier and at the VW manufacturing line. Working with suppliers on action plans to reduce manufacturing defects that reach the VW plant.

Evaluate and authorize supplier manufacturing processes/ packaging according to corporate guidelines.

Make proposals and manage technical product/ process improvements required. Have made over 15 implemented proposals to development to improve wire harnesses.

Produced work instructions for the Electrical Group to be used by temporary part testers.

Performed on car testing of supplier warranty returns to confirm reliability of their warranty analysis process.

Performed Vendor Recovery to determine supplier cost share for warranty returns.

January 2008- Sept. 2010 Mercedes-Benz Quality Engineering Center Jacksonville, Florida

Senior Quality Engineer

Set up and performed part analysis for warranty returns from the field. Responsible to determine Supplier Part Issues, Technically Unjustified Repairs, Plant Production Issues and Development/Design Issues.

Performed Daimler Supplier Warranty Analysis Audits at the supplier. Analyzed data from the supplier analysis of part returns to determine opportunities for supplier improvement with their warranty process procedures.

Developed quality plans to reduce No Trouble Found (NTF), Customer at Fault (CAF) and Technically Unjustified Repairs (TUR) by coordinating cross-functional working relationships with Daimler Development, Suppliers, Sales Engineering and Production Plant SQE.

Set up the Hybrid Electric Component warranty process to include the handling of the High Voltage Li-Ion Battery. Set up data extraction from the battery to reduce the need to ship batteries out for further analysis.

Developed an Early Indicator Database to make the QEC for efficient in deciding what parts would be of interest to route in for analysis. This was used to reduce warranty shipping cost and to look at the biggest impact parts to better quality and reduce warranty returns. (Result of this was to reduce the QEC manpower from 12 German and 6 U.S Engineers to 3 German and 6 US Engineers by 2010 end.)

Produced work instructions for the Electrical Group to be used by temporary part testers.

Performed on car testing of supplier warranty returns to confirm reliability of their warranty analysis process.

Performed Vendor Recovery to determine supplier cost share for warranty returns.

July 2003- January 2008 Mercedes-Benz U.S. Vance, Alabama

Supplier Quality Engineer

Performed as the SQE for Radios and Telematics from 2006 until 2008. Established a radio rework system in the plant to reduce damage cost that was up to one million dollars. Current reductions are now under forty thousand. Perform part analysis to determine root cause on issues for Radios and Telematics.

Performed as the SQE for wire harnesses from 2003-2006. Helped develop the current customer specific wire harness concept used currently in the Mercedes Benz 164/251 platforms.

Approved all supplier submitted PPAP quality documents. (PSW’s, Control Plans, FMEA’s, Test Plans/ Results, Action Items List)

Reviewed PPAP parts for Dimension, Material and Appearance. Recorded and tracked all information in a department database.

Performed the final evaluation for all assigned parts, made initial sign off of the PSW for each part and submitted for final approval.

Participated with strong involvement in the pre-production activities of MOE, Development Functional and Cross-Functional Groups, etc., for the purpose of assuring Mercedes level of Quality.

Developed a new Supplier Performance Review system and presented it to the Assistant Manager to implement. (Used a technique called TQM, Total Quality Management to get involvement from other SQE’s and use the best ideas to ensure the best Supplier Performance System)

Developed and implemented an audit list to be used at suppliers who produce PCB boards for parts. ( Audit list includes all types of PCB board production systems with the Key Quality Characteristics to question)

Present supplier project status to upper management.

Perform DCPA audits at the supplier

Perform Run at Rates at supplier.

Perform quality planning in the areas of 100% inspection, sample inspection and audits.

Answer line calls from plants one and two. Perform problem analysis on supplier related problems to include preparing detailed 5 WHY’s analysis to determine root cause. Communicate problems to the supplier using a report system developed by me. (A new Corrective Action Report will be implemented by the cross functional team using the format I developed for my harness supplier.)

Attend plant Workshops, Design Change Meetings and New Part Technology Systems as needed. Communicate ideas and past experience to the groups so as to produce the best quality when implemented.

Audit problem countermeasures at the supplier. Confirm permanent countermeasure is prevention not detection.

April 2000- July 2003 Honda East Liberty East Liberty, Ohio

Part Quality, Lead Coordination, New Model

Supplier Quality Engineering Coordinator

Electrical group management: Tracked the new model evaluation requirements. Understood and reported gap progress to the plan to management. Communicated with suppliers to complete their evaluation requirements per the new model schedule. Organized the group part development information and coordinated the transfer of knowledge to the mass production group.

Developed team member skills within the group so that they would be proficient with new technology they may have with their parts.

Conducted new model receiving inspection per the established schedule and tracked/ reported group progress to the project leader. Developed technical presentations on identified high rank parts and reported my analysis to the technical leaders.

Complete assigned items per the specified action plan. These include: Complete body confirmation at each event, Report updates per the technical step evaluation, Develop a parts list for master samples, Set review schedules with other departments, Develop/ coordinate and attend overseas business activities for part maturation.

Identified parts for lot control in the electrical group. Identified regulation/ certification type parts. Followed up with supplier as to the requirements and ensured the data submittal was met per the specified action plan.

Attended plant/ decide side meetings. Initiated countermeasure request based off drawing reviews, supplier capability and plant requirements and know how. Organized development of the factory guest engineers during the events and summarized their activities as to cost down ideas, manufacturing concerns and drawing clarifications.

Approved all submitted supplier quality documents. ( Control Plans, FMEA's, Test plans/ results, Tooling plans, Texture plans and Past problem history’s) Discussed any shortcomings with the supplier and the agreed on appropriate countermeasures.

Developed the electrical group annual business plan to support the department business plan and communicated to all associates including management.

Performed problem analysis on parts having problems during trials. Used new model reports to communicate to the supplier and worked with the supplier to ensure a hard countermeasure was found and that the process controls that were put into place would not let the defect to reoccur. Confirmed at the supplier their process control plans were accurate and their process controls from their FMEA’s were able to control point of their process. Approved electrodes for tooling/ texturing at the tool houses with the supplier. Approved problem analysis reports on problems found during the trials to determine the root cause was correctly identified and that a hard countermeasure was in place before mass production began.

Issued Past Problem Histories from Honda wide at new model timing to determine if the problem could occur in the suppliers process, if so how was it controlled and finally visit the supplier before mass production to have them demonstrate that the control was a hard control or if designed out why it now could not happen. Documented the activity to communicate to our mass production team so that if the problem occurred in the plant they could question other plant side areas of concern instead of an area already proven out.

Performed complete vehicle teardowns at new model timing to address, supplier part problems, plant manufacturing problems or design issues. Reported findings formally to the project leader to assign responsibility for countermeasures.

Performed new model builds with Honda research and development at the Tochigi Center in Japan and the North America center in Ohio. Complete builds were performed with the designers and problems were identified and counter measured as a team. Countermeasures were mocked up and tested at each event. On certain model we would meet to get consensus from the four Honda regions. (Asia, Japan, United Kingdom and United States)

Jan. 1997- April 2000 Honda Auto Marysville Marysville, Ohio

Product Engineering Development

Supplier Quality Engineering Coordinator

Analyzed new model design and layout to countermeasure concerns/ problems prior to mass production by interfacing with functional experts and other department representatives. Summarized and presented result to research and development for implementation of permanent countermeasures.

Detailed plans for maturing vehicle design change points. Issued and investigated countermeasure request. Approved and assigned timing for design changes, communicate with Research & Development Japan and other Honda of America Mfg., Inc. plants and departments. Investigated and counter measured mass production design related issues.

Completed layout studies and performed administrative duties to report status.

Hand worked, mocked up and tested design countermeasure ideas.

Performed analysis on warranty parts to determine the failure mode. Led meetings with suppliers to investigate problems and implement countermeasures. Developed field repair techniques for problems identified. Performed repairs on completed cars not yet shipped to the dealer.

Sept. 1990- Jan. 1997 Honda Auto Marysville. Marysville, Ohio

Parts Quality New Model/ Mass Production

Supplier Quality Engineer

Worked with suppliers in electrical group on a day to day basis to maintain quality and analyze/ countermeasure part problems. Approved suppliers design change request for manufacturing concerns at their plant.

Went to the floor to investigate part problems and do detailed analysis to determine the root cause of the problem and countermeasure accord ling. Establish plans with problem suppliers on how to reduce their quality indexes. Tracked the plan to ensure the supplier was able to achieve good quality and approved changes when the plan was not meeting the target.

Made Quality Assurance visits to suppliers to review their control plans, FMEA’s, Receiving Inspection and their First in First Out procedures. Worked to localize and qualify new suppliers to boost U.S. content.

July 1983- Sept. 1990 Honda Motorcycle Marysville. Marysville, Ohio

Assembly, New Model Trainer, Process Development

Performed various assembly operations for motorcycle assembly. Developed and wrote operation standards for motorcycle assembly processes.

Set up a database with all critical control points listed for each process to be used to maintain good quality checks when the normal associate was not performing the process.

Developed assembly processes for new models. Set up equipment for new products or line additions.

March 1981- July 1983 Beck’s IGA Lakeview, Ohio

Meat Department Manager/ Cutter

Managed the day to day activity of the meat department.

March 1975- Mar. 1981 United States Army Idar-Oberstein,Germany

Fire Direction Control Specialist, Section Chief E-5

Supervised Fire Direction Control Centers at both the Battery and Battalion levels.

Operated a field artillery digital computer system to calculate firing direction for a 155mm self propelled howitzer unit. Used survey location, meteorological data and log rhythms to calculate changes needed to compensate for weather conditions.

Used discipline and leadership techniques acquired from Non-Commissioned Officers School to enable me to work under pressure and tight time constraints to calculate data. Read military maps to set up battery positions and layout manual back- up fire control boards for quick maneuver exercises.

Maintained all equipment that was assigned to me in my section to include: Weapons, Personal Carrier, Jeeps, Trucks, and a Tacfire Computer System.

Responsible for all aspects of the seven soldiers assigned to my section. (Training, Conduct, Growth Opportunities, Personal Problems, and General Well-Being.) Completed annual testing for my military occupation section as required. Completed annual physical training test as required.

Worked with German and British Artillery Units to coordinate the differences with each in case we would need to work with each other or help each other due to a Fire Direction Center being incapacitated.

Education

June 1971- June 1975 Indian Lake High School Lewistown, Ohio

High School Diploma

Took classes for college prep. Joined the military on a delayed enlistment and went to the military after graduation foregoing college.

Special Certifications

Volkswagen Wire Harness Product Audit Certification 2/23/2012

Daimler Chrysler Lead Auditor Certification 2/2/2007

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