ARPITA DAS

LinkedIn: www.linkedin.com/in/Arpitadas1008

Email: add4ef@r.postjobfree.com

add4ef@r.postjobfree.com

226-***-**** - Waterloo, ON N2L 3K4

OBJECTIVE:

Goal-oriented individual with 4+ years in an administrative environment. Seeking an Administrative position to apply excellent multitasking and analytical skills in effectively fulfilling the responsibilities for the position.

PROFESSIONAL HIGHLIGHTS

5+years’ in related HR/administrative experience.

Proficiency with MS Word, Excel, PowerPoint, Outlook, Camtasia and SPSS

Strong understanding and work experience of Human Resources Information Systems, such as Workday, Zoho People and RapidMiner.

Experience of Boolean searching techniques and various search engines.

Knowledge of employment law in relation to the Employment Standards Act, 2000

Experience of full-cycle recruitment, selection process, retention process, employer brand technique and Health and Safety legislation.

Proficient with Applicant Tracking Database Systems(ATS),PC Recruiter.

Bilingual – Hindi and English (proficiency in written and verbal communication), Spanish(preliminary).

Preparing for CHRP.

DIVERSE PLACEMENTS: PERFORMED PROFESSIONAL, TECHNICAL, EXECUTIVE AND MANAGERIAL AREAS

Skilled Trades

Project Managers

IT Professionals

Finance & Accounting

Office / Admin Support

Marketing & Sales

Department Heads

Senior Executives

RECRUTING TOOLS:

LinkedIn Recruiter Indeed Monster Career Builder Talent CRM Oracle's PeopleSoft Recruiting Solution Workday RapidMiner ApplicantPRO PCRecruiter

RECRUITMENT SKILLS

Talent Assessment & Acquisition

Candidate Sourcing & Screening

Advanced Boolean Searches.

Exempt & Non-Exempt Staffing.

Executive Recruiting

High-Volume Staffing

Offer Negotiations

Placement & Onboarding

ATS & Recruiting Software

Social Media Recruiting Tools

Employment Law & HR Affairs

Client Relationship Management

EDUCATION AND CERTIFICATIONS

Human Resources Management January 2019 – August 2019

Conestoga College - Graduate Certificate, Kitchener, ON

Program emphasis on health and safety legislation, employment law, organizational development, data analytics, recruitment and selection, total rewards, and compensation.

Program meets educational requirements of the HRPA of Ontario for Canadian Human Resource Professional Certification.

Global Business Management January, 2018 – August, 2018

Conestoga College - Graduate Certificate, Kitchener, ON

Emphasized on Individual’s skills and knowledge by analyzing the economic, social, Legal, environmental, and cultural context affecting International business in changing Global market.

Made Business Plan for the Canadian company Industrial Cyber Sensing Inc. serving operational efficiencies in driving such as automation, monitoring, sensing and control technologies. Its fall under NAICS code 334419.The business plan was made with a proposition to expand in North India.

Masters of Business Administration June,2014 – June 2016

West Bengal University of Technology, Kolkata, India

M. B. A, Specialization-Major in HR and Minor in Marketing

Professional Degree offers better understanding of the various factors affecting business such as human capital structuring to outsourcing, legal constraints of the home country, designated country’s economy, business environment, foreign alignments, economic condition, financial condition, and technological invasion.

The program allows an extended knowledge and better understanding about accounting, business communication, business ethics, business law, finance, managerial economics, management, entrepreneurship, marketing, supply chain, and operations which support in analysing making strategic decisions.

WORK HISTORY AND FIELD EXPERIENCE

Customer Care Associate, Hinduja Global Solutions,Canada March,2020- Present

Due to Pandemic Situation applied for W@H position with HGS and got hired as a Customer Care Associate for assiting Client Company Rogers with better customer care solutions to provide services including:

Manage incoming calls from customers with Rogers First Impressions.

Respond to customer queries on billing, price plan inclusion and changes, internet data usage and overage etc using Citrix.

Handling irated customers with empathy and attempt to deescalate situations by providing workable alternatives for customer retention.

Troubleshoot basic technical issues like phone hardware,network, voicemail, data, voice, text messaging, internet or access to the Rogers.ca website.

Administrative Support staff, Conestoga College, Canada May,2019- August,2019

Joined the Administrative and facilities department of Conestoga College,Kitchener as a Summer student to provide service including.:

Drafted reports for circulating around the departments.

Sent mass emails to communicate with the other employees for documentation or about any upcoming events.

HR Consultant-Tri-County Mennonite Homes, Canada January, 2019 – August, 2019

Appointed as an HR consultant,assisted Client company TCMH for modifying there then present onboarding process,new hire orientation and training system for promoting more employee satisfaction and less employee turnover. The aim was to optimize the hiring costs and aswell as the training cost.Communicated with HR Coordinator and Executive director throughout the project to provide services including:

Revised, developed and implemented new hire orientations as well as onboarding training and follow-up interviews.

Conducted survey and assisted with better administration and retention for new hired employees.

Documenting employee training and onboarding reccomendations in the form of report and presentation.

Fostered longlasting client relationship

HR Recruiter-Primark Consultancy Pvt Ltd, India(Internship) June,2016-December,2016

Hired by leading search firm to land new corporate accounts and expand existing customer relationships while managing recruiting projects for contracted engagements. Collaborated with client hiring managers throughout the selection process to provide services including:

Detailed Job Descriptions

Job Ads & Online Postings

Pre-Employment Testing

Talent Pool Sourcing

Candidate Pre-Screening

Behavioral-Based Interviewing

Reference Checks

Contract Negotiations

Orientation & Onboarding

Talent Acquisition: Delivered recruitment solutions for hundreds of vacancies across all organizational levels and an array of job functions for companies including Amazon, Flipkart, Reliance, Khadim Company.

Top-Ranked Results: Distinguished as one of the top-grossing recruiters in Kolkata office. Ranked #2 (out of 10 recruiters) in executive recruiting revenues.

Account Growth: Won and managed some of company’s largest accounts. Fostered lasting client relationships as a trusted hiring partner with a 98% job-fulfillment rate and one of the lowest fall-off rates throughout tenure.

Recruited Data Analyst,Data Scientist,Software developer,software tester etc. for some of the client companies around USA,UAE,Europe etc

HR Consultant-Reliance Trends Ltd, India(Internship) January, 2016 – May, 2016

Hired by India’s top retail chain Reliance Trends as an HR consultant.Coordinated with the Senior HR for modifying the Health and safety and Employee Engagement programs. The services includes:

Serving as internal consultant by analyzing company’s current HR programs and recommending solutions.

Developed, Revised and implemented Health and safety program.

Preparing and maintaining reports related to specific HR projects.

Conducting audits of HR activities to ensure compliance.

HR Generalist-Bata India Pvt Ltd, India(Internship) April, 2015 – September, 2015

Hired by a multinational shoe company Bata India as an HR Generalist worked with ATS,Workday,Vlookup,Microsoft suites etc.Collaborated with HR Executive and Senior HR for taking Strategic decisions regarding Employee retention and increasing sales figure.

Used HRIS, Recruitment tool through market segmentation to hire the best fit aligning to the company future goals.

Well designed, planned and executed the selection process.

Updated Management Information System tracking each and every employee’s contribution to the business.

Strengthened Employee’s Productivity though Employee Engagement Program.

Reviewed and modified best Wellness program for the existing employees to treat them like an asset.

Ensuring HR programs and services are following established policies and procedures.

Preparing and maintaining reports related to specific HR projects.

Prepared intial training presentation and manuals for new hires.

HR Administrator/On-site Recruiter - ADCO Construction Pvt Ltd, India. July, 2011 - May,2014

Lead in-house recruiting for project site operations comprised of 1 regional office, 2 warehouses and 5 project sites across the state. Partner with hiring managers to discern workforce needs; define job parameters; outline desired qualifications; and source, screen, interview and select best-option candidates for skilled/technical trades, management positions and support staff openings.

Recruiting Management: Filled 200 positions within first 3 months of hire, meeting deadline to ensure the on-time, fully staffed grand opening of new project site called NEER.

Used ATS to track the candidates through out the recruitment process.

Matched the right candidates to the right jobs, winning commendations from project manager and CEO for recruiting quality workers.

Recognition: Valued for versatile skill-set as a “floater” within HR department, filling in when needed to assist with payroll, benefits administration, new-hire orientation and other HR functions.

Coordinated logistics for the new hire orientations and employee Training sessions using Camtasia.

Handled all monthly meetings within the office and with all outside vendors.

Actively worked on Employee Engagement Program and Training every 6months.

REFERENCES

Name- Louise Lepp

Company-Tri-County Mennonite Homes

Designation- Executive Director

Email- add4ef@r.postjobfree.com

Name- Patricia Marshall

Company- Conestoga College of Technology

Designation- Instructor.

Email- add4ef@r.postjobfree.com

Name-Abhishek Thapliyal

Company- Vital Images Inc

Designation- Deployment and Support Engineers

Email- add4ef@r.postjobfree.com

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