Service specialist
Resume:
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
ALBERT BETTS
WAVERLY, IA 50677 319-***-**** *************@*****.*** Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Access control installation
knowledge
Hand tool knowledge
Preventive and Reparative
Maintenance
Mechanical Aptitude
Commercial construction
Service reports
Customer Relationship
Management
Diagnostics skill
Programming
Safety standards and protocols
Strong communication
Electronic component repair
Fire systems equipment
knowledge
Troubleshooting and
Diagnostics
Testing and evaluation
Safety and compliance
Blueprints and schematics
Project Management
Installation and Maintenance
Team Supervision
Technical Support
Proactive salesmanship
JUNE 2019-JUNE 2020
Service Technician Convergint Technologies LLC Ankeny, IA Accurately and efficiently installed equipment, including Ip cameras Access control, security systems, fire systems and banking technology field devices
Efficiently troubleshot and repaired field electronics equipment and mechanical field devices
Explained diagnostic findings to customers and outlined repair or service options.
Diagnosed equipment malfunctions by analyzing technical data using computer software pertaining to systems applications. Performed annual service visits and completed preventative maintenance on all systems.
Reviewed technical documentation to complete equipment maintenance and repair.
Managed all on-site and off-site installation, repair, maintenance and test tasks.
Reviewed all aspects of job upon completion to alleviate equipment failure and prevent callbacks.
JANUARY 2018-JUNE 2019
Service Technician Turnkey Security Manchester, IA Accurately and efficiently installed equipment, including Atm and banking security equipment field devices
Cleaned and lubricated parts to keep drive up and mechanical equipment operating at peak performance.
Streamlined electronic and mechanical repair processes to minimize day-to-day downtime and increase overall productivity. Documented all changes and actions in computer-based tracking system.
Explained diagnostic findings to customers and outlined repair or service options.
Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
FEBRUARY 2013-MAY 2018
Life Safety Maintenance Allen Hospital Unity Point Health Waterloo, IA
Installed and serviced various security, fire alarm and closed circuit TV systems and building automation for the hospital and clinics Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
Successfully managed multiple projects and several contractors on consistent basis.
Inspected systems, diagnosed problems and developed optimal solutions.
Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs. Responded to problems with processing and electronic equipment and completed timely repairs.
Identified problematic components and wiring issues and applied troubleshooting techniques.
Maintained projectors and monitors and oversaw maintenance and repairs involving external vendors.
Provided troubleshooting techniques in integrating professional audio/video systems.
MARCH 2011-FEBRUARY 2013
Low Voltage Technician Cec Communications Hiawatha, IA Installed and serviced various security, fire alarm and closed circuit TV systems for both commercial and business clientele. Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
Installed access and elevator controls, alarms and video surveillance systems.
Communicated effectively with customers, answering questions and concerns regarding systems.
Read and understood product manuals and blueprints. Fully installed fire alarms and various security devices. Tested all newly installed fire alarms.
Responded to maintenance calls and troubleshot devices. Educated customers on preventive care and regular
maintenance to prevent system malfunctions.
Assisted with electrical installations, including lighting and smoke detectors.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems. MARCH 2004-APRIL 2011
Low Voltage Technician ADT Security Services Wallingford, CT Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele. Assisted with electrical installations, including fire panels and smoke detectors.
Tested and repaired faulty systems and explained to customers proper ways to use system features.
Maintained accurate records of customer service calls and inputted all information into company's database.
Reviewed technical documentation to complete equipment maintenance and repair.
Efficiently troubleshot and repaired fire systems and equipment to cut company costs and maximize productivity.
Developed and initiated projects, including managing costs, schedule and performance.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints. Provided management for 6 + internal personnel, contractors and vendors.
EDUCATION
ACCOMPLISHMENTS
ADDITIONAL
INFORMATION
Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
Achieved project deadlines by coordinating with contractors to manage performance.
Modified and directed project plans to meet organizational needs.
Eliminated discrepancies by reviewing performance, status and safety adherence.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
JUNE 1990
High School Diploma:
Wolcott High School, Wolcott, CT
Professional development completed in Electrical journeyman No Degree: Micr Computers CNC
Post University, Waterbury, CT
JUNE 1992
Associate of Science: Electro Mechanical
Bristol Sat Goodwin, Bristol, CT
Used Microsoft Excel to develop inventory tracking spreadsheets. Supervised team of 6 staff members.
US ARMY 15 years of service honorable Discharge Petroleum specialist and mechanical
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