Heidi Good

*** ****** **. ******** **. *****

Cell: 970-***-****

add4be@r.postjobfree.com

Experienced Buyer/Planner, Customer Service Professional

Profile

A team-oriented representative with years of experience offering exceptional supplier management and customer care. Excellent business communication, organizational skills, problem solving with self-motivation and the capacity to increase productivity. Excel and MS proficient and with multiple ERP systems. Prior A/P experience a plus.

Education

University of Oregon

Bachelor of Science Degree in Business

Minor in Marketing

West Valley College, Saratoga, California

Associate of Science Degree in Business

Key Skills

Skills:

World Class Customer Service

Trouble Shooting/ Problem Solving

Up Selling/Sales Support

Complaint Handling

Shipping Coordination

Spreadsheets/Reports

High Profile Account Handling

New Product Communication

Computer Skills:

MS Word

MS Excel

MS PowerPoint

QuickBooks

MS Outlook

Office 365

Internet Explorer Viewpoint

SAP

Oracle

Salesforce

SharePoint

Experience

Contract Employee with Resource MFG

NeoTech

Contract Employee with Abacus

GE Oil and Gas

BlackEagle Energy Services. – Berthoud, CO

Small Business Owner, Double Good Quarter Horses

PSC, Inc. – Eugene, OR

Customer Service Rep. 5yrs and Buyer 5yrs.

Buyer

2018-2019

Buyer

2017-2018

Buyer

2014-2015

Owner/Sales

1998-2015

CSR, Buyer

1992 to 2003

Buyer I Highlights:

Procured electronic components, machined parts, and hardware used in the manufacturing of Scanners, PCB’s and Control panels, per MRP requirements. While achieving substantial cost reductions of 900k for in one year alone while moving mfg. offshore.

Managed suppliers through semiannual supplier feedback reports. All tier one suppliers were managed to “Best in Class” or “Preferred” classification.

Strategized with Engineering on NP builds to 100% material availability, while achieving low cost, high quality component options in new product development, one of which realized an annual cost savings of 120k.

Successfully reduced inventories by implementing, bonded inventories, reducing safety stock which realized a 116k reduction in on quarter alone and implementing CARES min/max.

Contributed to the success of our team and mfg. by using JIT, reducing inventory, optimizing SAP parameters, implementing strategic and tactical materials management programs to support production while achieving substantial cost savings.

Managed MRB and accounting discrepancies related to our team. Informed schedulers of possible shortages, expedited orders or found other sources for an immediate fix.

Prepare bid packages to include: Requests for Information (RFI), Request for Quotes (RFQ) and Request for Proposals (RFPs)

Qualified new suppliers by set company standards, RFQ’s, quality, delivery and cost savings.

CSR Highlights:

Provides a solutions-based approach to clients that focus on resolving client needs and creating win-win situations.

Extensive knowledge through continuous education for new and existing products. Enthusiastically selling to new and existing clients.

Met and exceeded established sales quotas.

Established and maintained customer relationships. Maintained quality performance and service through integrity, credibility, and follow up.

Accurately managed assignments from outside sales and customers, generating quotes, order entry, scheduling with manufacturing, expediting and managing sales orders until final shipment including RMA’s.

Proactively kept customers informed of sales order status.

Successfully managed VAR and OEM accounts such as Nimax, IBM. Percon and our international subsidiaries while maintaining strong professional relationships.

Coordinated customer shipments to meet our JIT in time policies and customer request dates.

Resolved customer complaints and sales requests in a timely and professional manner.

Recommended changes and enhancements to existing procedures and products.

References upon request.

Contact this candidate