Customer Service Office

Tehmina Basharat

** ******** ****, **** ****, Scarborough, ON M1J 3K2

647-***-**** ****************@*****.***

OBJECTIVE

To obtain career in your dynamic organization that utilizes my knowledge of Office Administration, Customer Services and Marketing Skills.

SUMMARY OF QUALIFICATIONS

•More then 4 years of work experience in Customer Service

•Exceptional ability work calmly in a stressful situation

•Quick learner who takes pride in doing a good job and achieving results

•At a time handling more then 5 phone lines.

•Proficient in Microsoft 2010, including Word, PowerPoint, and Excel

•Good command of English and fluent in Urdu, Punjabi, and Hindi

•Willing and able to learn and pick up new information quickly

•Emergency First Aid/CPR Certified (Level C)

RELEVANT WORK EXPERIENCE & SKILLS

Office Administration Assisstant:

•Co-ordinate, assign and review the work of office administration engaged in the following duties.

•Telephonic enquiries, Word processing, Data entry, desktop publishing and other activities involving provide office supplies and administrative skills

•Established work schedules for co-ordinated, activities with other work units or departments

•Maintained and prepared reports from manual and electric files inventories, Accounting, Bookkeeping, Mailing list and Databases

•Kept records of daily sales, and evaluated by the end of the month.

•Made sales reports, followed up the complaint. Coordinated with clients to determine needs, to ensure our clients are receiving the highest quality of service that meets and exceeds their needs, obtains feedback from clients on a continuous and regular basis.

•Greeting clients,Stamps outgoing mail and ensures delivery to mailbox/post office and correspondence,records,reports,inventory data and Photocopy,Fax and emailing.

EDUCATION & PROFESSIONAL TRANING

•Did my Tax filing course level 1 from H&R Block in 2019

•working in Royal Oak Tax Service as a office assisstant from Jan,2017 untill now.

•Customer Service Excellence Certificate From Ontraio Corporation,Toronto,Ont.2017

•Canadian workplace Essentials From Ontrario Tourism Education Corporation,Toronto,Ont.2017

•Introduction To Microsoft Office 2010 From Acces Employment,Scarborough,Ont.2017

•Retail Training Certificate(Customer Service/Cashier) YWCA,Toronto,Ont.2015

•Resturant Training,YWCA Toronto,Ont.2015

•Food Handler Training Certificate,YWCA,Toronto,Ont.2015

•WHMIS Training,YWCA,Toronto,2014

•Degree in Bachelor Of Arts,Punjab University,Pakistan,2000.

Reference Available Upon Request

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