Customer Service Sales
Resume:
Crystal Martin-Dunson
Chattanooga, TN *****
add48m@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Fiscal Manager
Community Options, Inc - Chattanooga, TN
March 2018 to June 2020
Office 365, Admin duties, manage intellectual individuals funds and pay their bills, pay invoices, funds assistance, auditing, time management, bookkeeping, reconciliations and etc. Data entry, Customer Service
CREDIT CENTRAL - Chattanooga, TN
May 2015 to August 2017
Front Desk, Assist Customers, answer questions, Collections, Payment processing, Data entry, Customer Service, multiple phone lines, loan processing Shift Supervisor
Rite Aid - Chattanooga, TN
August 2010 to May 2015
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems. Merchandising Stock
Refer unresolved customer grievances to designated departments for further investigation. Making Schedules
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Delegating Tasks
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Scheduling
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Opening and Closing the Store
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Store and Cashier Audits
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Banking Tasks (making deposits out to bank and taking them to be process. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Merchandising
Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
Process Price Changes
Order tests that could determine the causes of product malfunctions. Opening and Closing the Store
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Assistant Manager
SIMPLY FASHIONS - Chattanooga, TN
November 2007 to July 2008
Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Monitor customer preferences to determine focus of sales efforts. Check to ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Supervise others and provide on-the-job training.
CASHIER
DILLARDS - Chattanooga, TN
July 2005 to June 2007
Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items. Prepare merchandise for purchase or rental.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock.
Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables.
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Customer Service and Cashier
SEARS
October 2000 to July 2004
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies. Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales. Post charges against guests' or patients' accounts. Cash checks for customers.
Education
High School Diploma
CHATTNOOGA CENTRAL HIGH SCHOOL - Harrison, TN
May 2002
Skills
• Excel
• Data Entry
• Microsoft Office 365 (3 years)
• Accounts Payable
• Bookkeeping
• Budgeting
• Outlook
• Accounts Receivable
• Receptionist
• General Ledger
• Microsoft Excel
• credit
• Billing
• Management Experience (5 years)
• Administrative Experience (7 years)
• Account Reconciliation
• Fiscal Management
• General Ledger Reconciliation
• Office Management
• Customer Service (10+ years)
• Auditing
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