Customer Service Care

ELYSEE FORTUNE

NORTH BAY VILLAGE, FL *****

Cell: 443-***-****

add487@r.postjobfree.com

SUMMARY

Bachelor graduate, polyglot, seeking employment related to STEM. Experienced in fast past environment and high-volume emails management with an overall of 10 years of customer care service and managing office functions. Currently employed as a Site Support Specialist. Committed to provide critical thinking, effective communication, and decisive judgment. Able to perform various tasks and manage projects, while leading by example. Trained and experienced in academic research.

SKILLS

●Leadership Skills

●Specimen handling expertise

●Laboratory equipment functions

●Field research

●Problem Resolution

●Versed in ICH-GCP & HIPAA

●Results-oriented

●Contract negotiation

●Proficiency in computer software

●MS Office

●Data entry and analysis

● Fluent in English, French & Creole

EXPERIENCE

Marriott International Inc

Doral, FL

Site Support Specialist 2016 to Current

●Maximizing sales performance by monitor multiple databases to track agents' activity.

●Provide an engaging learning experience to educate all agents and associates on available and upcoming services.

●Report to HR associates who fail to oblige to Marriott policy.

●Increase knowledge skillsets of the associates by scheduling meetings and coaching sessions with their Peer Coaches and Managers.

●Negotiate contracts with vendors for office needs such as supplies or events.

●Collaborate with the support team to assist associates with pre-deployment, emergent technical issues and develop effective solutions.

●Invite and schedule Marriott hotels to present their brand.

●Responsible to book flight for office staff and executives.

●Communicate important information to agents via emails to better customer experience.

U.F Dental Center

Miami, FL

Internship 2018 to 2018

●Shadowed for over one hundred hours professionals such as dentists and hygienists.

●Learned medical techniques and terminology by hand-on practice.

●Supported staff by setting up material prior to dental procedures to accelerate work paste.

●Learned about patient management and patient interaction aside from drug therapy.

●Updated personal notes and permanent records with observations before and after consult.

●Applied clinical safety procedures to protect patients and staff.

Miami Dade College

Miami, FL

Research Assistant 2018 to 2018

●Accumulated and compared data according to collect.

●Ensured consistency in protocol and adequate techniques are applied.

●Assisted mentors in diverse tasks to advance research.

●Compared collected data via Excel and reported observed variations.

●Prepared tables, graphs, fact sheets and written reports summarizing research results.

●Educated scientific symposium attendee by presenting the causes, impacts, and results obtained.

Miami Dade College

Miami, FL

Front Desk Lead Representative 2013 to 2017

●Monitor and process all incoming emails, faxes, phone calls and paperwork requests.

●Coordinated special events, department scheduling and data entry.

●Maintained files and supported the individual requisition from the department director.

●Daily addressed and welcomed a high volume of potential enrollers to the department, improving overall customer service and engagement.

●Worked with managers and advisors to improve registration processes and maximize enrollment.

Mount Sinai Hospital

Miami, FL

Communication Operator 2016 to 2016

●Responded to all hospital emergencies such as fire bells, code-alerts, house-staffs, abductions by notifying appropriate personnel and following established protocols.

●Verified and serviced alarm panel, ensuring that they functioned correctly to provide a safer environment.

●Dispatched urgent messages to staff members via pagers or calls.

●Trained to react and alert in event of crisis according to in place protocol.

Standard Steel

Miami, FL

Administrative Assistant 2011 to 2014

●Maximized rental income while minimizing expenses through effective planning and control.

●Carefully screened applicants for tenancy.

●Hired and scheduled contractors for maintenance issues.

●Pulled city permits for remodeling and repair projects.

●Monitored multiple databases to keep track of all company inventory.

EDUCATION

Bachelor of Science: BIOLOGY WITH A Bio-pharmacY CONCENTRATION 2018

Miami Dade College, Miami, FL

Associate of Applied Arts: Pre-medical Dentistry 2015

Miami Dade College, Miami, FL

ACTIVITIES AND HONORS

Activities

VOLUNTEER, SINGLE STOP 2015

●Assisted with fund raisers and sponsorship

●Food pantry distribution

●Maintained files and supported individual requisition

Honors:

SCHOLARSHIPS & AWARD 2016 to 2018

●North Campus STEM Scholarship Recipient

●HOP Alumni Scholarship Recipient

●North Dade Medical Foundation Biotechnology Scholarship Recipient

●IBO Community Service Award Recipient

●Dean's List Honoree fall Semester 2013

CERTIFICATIONS

BASIC LIFE SUPPORT (B.L.S)

Contact this candidate