CURRICULUM VITAE

Chandan chakraborty

Passport Number: R1215214

Issue date: 25/05/2017

Expiry date: 24/05/2027

Contact No:+91-709*******, Skype id- chandancb1984

E-Mail ID: add462@r.postjobfree.com

Carrier Objective

Proven Record 14 Years in Hotel industry, Young energetic, enthusiastic and self-confident with the Required experience and leaderships skills, looking to Directed the Development and Execution of a Hotel strategic planning-marketing & sales initiatives, financial plans and analysis for operations excellence.

Professional Qualification

MBA in Hotel Management- Sales & Marketing and HRM

Graduate Diploma in Hotel Management & Catering Technology

HSC (Higher Secondary Examination) - WBBSE-First Division-2000

SSC( Secondary Examination)-WBBSE-First Division-1998

Proficiencies

Revenue Management, Sales & Marketing, Business Development.

OTA Management, Channel Management, E-Commerce & Reputation Management

Hotel Operations, Analytical Skills & Guest Relationship

Understands the Organizations Financial Performance & HR Management

Budgeting, P&L & Leadership Management,Motivates the team, Delegates

Tracks & Measures Staff performance, Infuses pride in Organizational values and Mission

Professional Experience

Resident Manager (Unit Head - Hotel Operations, Sales & Marketing)

Clarks Inn Groups of Hotel ( April 2018 to Till date )

Created hotel revenue and expenses budget based on hotel facilities plan and competition.

Fully Responsible for all aspects of all Departments.

Designed structure of the hotel in terms of departments, hierarchy, manpower, equipment and standard operating procedures in co-ordination with corporate office.

Responsible for ordering of Operating Equipment for the hotel based on brand guidelines.

Responsible for Sales & Marketing as well as Revenue Target achievement.

Ensuring hotel meets all set financial targets in terms of Revenue and GOP.

Support and work with all Head of Departments in all aspects of running this hotel.

Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks

Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

Inspecting all departments for SOP implementation.

Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

Worked as a Operation Manager ( Unit Manager ) at Clarks Inn Group of Hotels, Hampi Unit from April 2016 to March 2018. (Pre-Opening)

Support and work with all Head of Departments in all aspects of running this hotel.

Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.

Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc.).

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc.) with the F & B Manager & Chef.

Vendor Management & Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

Worked as a Operation Manager at “ Vijayshree Resort & heritage Village”

(5 Star Resort ) from April 2013 to March 2016.

Support and work with all Head of Departments in all aspects of running this hotel.

Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedbacks / RSTS feedbacks

Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

Operates the front office computer system in order to assist front office attendants.

Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.

Assists reception, business centre, cashier, concierge and bell captain during they are busy.

Motivates and maintains good staff relations, Maintains and be guided of hotel policy on credit/lost and found hotel guest’s properties.

Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

Worked as a Asst. Front office Manager at New Leaf Hotels ( Jet ways group of hotels ), Pune from July 2011 to June 2013.

Greets the VIP guests of the hotel. As directed by the General manager, Performs special services for VIP Guest’s, Assists in VIP’s arrival departure in absence of guest relation officers.

Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.

Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows

Prepares and checks for VIP’s arrival and escorts guests to rooms.

Assigns and Approves Duty roster for all Front desk staffs.

To responsible for front office operation during the absence of Front Office Manager (HO).

Follows up in credit check report, liaise with credit manager.

Worked as a Front office cum Reservations Executive at Landmark Hotels, Karnataka from 2007 to 2010.

Achievements & Special Credit :

Continuous 4 years Appreciation award for the Operations Manager.

3nd Year Promoted to “Resident Manager”.

Leading Property Continues 3 Years Trip-advisor Excellency Awards Clarks inn Hampi & One-year Traveler Choice award in Vijayashree Heritage.

Been part of 03 pre-opening hotels & set up all outlets.

Trained in Revenue management

Successfully completed “Train the Trainer” Programmed by Westine hotel, Pune

Innovative thinking, research and introduction – all operation

Providing Online ( OTA ) support, Revenue management, Online reputation support & training to south unit & pre-opening property in Clarks inn group of hotels.

Attend PATA Travel mart 2015, KTF Travel Mart 2014,2015, Bangalore, Attend as a delegate MICE, Hyderabad 2016, Attend IITM 2015, 2016, 2017, Attend Bangalore TTF travel mart 2016

Reference:

1)Nazeer Hossain - HR Manager- Royal Orchid Group of Hotels, Hospet M:-959*******

2)Praveen Muthiyal – Director Operations –Zone by the Park,Jaipur, M:- 887-***-****

Personal Details

Date of Birth : 15-11-1984

Sex : Male, Nationality : Indian, Marital Status : Married

Permanent address : Sujanya Estate, Malapanagudi, Hospet, Taluk, Bellary,Karnataka-583239,

Languages Known : English, Hindi, and Bengali

Yours Faithfully, Place: Hospet, India Chandan chakraborty Date: 25/06/2020

Contact this candidate