Sales Executive Customer Care

CURRICULUM-VITAE

ANKURSHARMA

CONTACTNO.–997*******

*-******.-*****.********@*****.***

CarrierObjective

TOBETHEPARTOFORGANIZATIONWHEREMYSKILLS,TALENTANDKNOWLEDGECANBE NURTUREDTOACHIEVETHEGOALSOFTHEORGANIZATIONANDFORMULTIFOLDGROWTH FORBOTHOFUS.

JobDescription

Ensuringsmoothfunctionsofrestaurant.

Ensurehighqualityofservicetoattain100%customer’ssatisfaction.

Reviewallthemonthlyreportsoftheserviceoutletincludingguestcommentandanalyze reasonsforallfoodcomplaintswithaviewtoplancorrectiveaction.

Responsibleformanpowerforecastincludingsanctioningofleave,reportstodiscipline andadherencetodutyrostersforthedepartment.

Toplanandimplementthebusinessstrategy.

Toanalyzethemarketandbusinesstrendandtomakeitimplementforthegrowthof business.

Toplan,improveandimplementnewintroductionsinthemenu.

Responsibleforresolvinganyunpleasantsituationsarisingintheserviceoutletinvolving guestorteammemberorbothinanamicableway.

Tocoordinatewiththeotherdepartmentsandensuresmoothoperations.

TogivetrainingclassesrelatedtoF&Bservices,guestrelationship,andcommunication withguest.

OverlookingtheentireoperationsoftheBar,RestaurantandO.D.C. WorkExperience

CURRENTLYWORKINGWITHJ.A.BUILDCONATDWARKAINDELHIASANF&BMANAGERFROM OCT 2019TILLDATE.

WORKED WITH LA BODEGA-THEMEXICANACOCIANAATKHANMARKETINNEW DELHIAS A RESTAURANTMANAGERFROMFEB2017TILLSEP2019.

WORKED WITH ELATION AT GREATER KAILASH-1INNEW DELHIAS A RESTAURANT MANAGER

(OPENINGTEAM)FROMSEP2015TILLJAN2017.

WORKEDWITHLABODEGA-THEMEXICANACOCIANAATKHANMARKETINNEWDELHIASANSENIOR F&BEXECUTIVEFROMAPRIL2015TILLSEP2015.

WORKEDWITHLE’MOKSH,AUNITOFMOKSHLEISURE&ENTERTAINMENTPVT.LTD.ATSEC12IN FARIDABADASANASSISTANTRESTAURANTMANAGERFROMFEB2011TODEC2014.

WORKEDWITHYUTURN,AUNITOFHAPPYMOMENTSHOSPITALITYPVT.LTD.INGREATERNOIDAAS ANF&BEXECUTIVEFROMAUG2010TODEC2011.

WORKEDWITHASIAKITCHEN,AUNITOFGLOBALWORLDHOSPITALITYPVTLTD.INNOIDAASANF&B EXECUTIVEFROMMAY2009TOJULY2010.

WORKEDWITHY.M.C.A.ATNEW DELHIASAGUESTSERVICEEXECUTIVEINRESTAURANTSERVICES FROMAPRIL2008TOMAY2009.

WORKEDWITHRENAISSANCEHOTELANDCONVENTIONCENTREATPOWAIINMUMBAIASAGUEST SERVICEASSISTANTINBANQUETSERVICESFROMOCT2006TOMARCH2008. EmploymentSkills

Highlyorganizedandselfmotivated.

Friendly,positiveandinnovative

Communicationskills

CoordinationandadministrativeSkills

Customerserviceskills

Abletoworkasmemberaswellasleaderoftheteam

Abletoworkinfastpacedenvironment

Abilitytoworkinflexiblehours

Maintainingcleanandhygienicworkingenvoirment

AcademicQualification

COMPLETEDMATRICULATIONFROMWESTBENGALBOARDOFSECONDARYEDUCATION.

COMPLETEDHIGHERSECONDARYFROMNATIONALINSTITUTEOFOPENSCHOOLING.

PURSUINGGRADUATIONINENGLISHHONOURSFROMIGNOU,DELHI. ComputerKnowledge

ComfortablewithMSWORD,EXCEL.

CapableofgeneratingF&BProfit&Losssheet.

Hobbies

LIKETOLISTENMUSICANDVISITNEWPLACES.

LOVESTOCOOKSOMETHINGINMYFREETIME.

PersonalProfile

FATHER’SNAME : SH.BISHANCHANDSHARMA

DATEOFBIRTH : 07/10/1987

MARITALSTATUS : SINGLE

LANGUAGESKNOWN : HINDI,ENGLISH,BENGALI,FRENCHANDPUNJABI. STRENGTH : ANALYTICALSKILL,WORKUNDERPRESSUREAND

POSITIVEATTITUDE.

PERMANENTADDRESS : VILL-PADDAR,P.O.-KASWAR,THESIL.-BARSAR DIST.-HAMIRPUR,HIMACHALPRADESH,174312.

PersonalTraits

LIKETOWORKINANORGANIZEDMANNERANDDERIVEPLEASURETHROUGHORGANIZED WORK.

TEAMSPIRITANDTEAMMOTIVATIONISMYMOTO.

DATE (ANKURSHARMA)

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