Customer Service Assistant

Andrew C. Williams II

*** ***** ********** **** **** add3zv@r.postjobfree.com 629-***-****

Elevated aspirations, goal-oriented and passion-driven. Motivated to learn new skills and improve current ones. Able to handle difficult situations through resourcefulness and adaptability. Excellent leadership mentality with the ability to build long-term relationships within the work environment. Experience in hands-on technology troubleshooting and written literature art.

Notables

●Chosen as a recipient for scholarships from The Bahamas & MTSU

●Earned $1,768 from marketing sales & receive 45% profit from alumni.

●Loyal to a non-profit organization for 5 years (BETA Camp).

●Full-time student & 50% self-finance

Education

Attended Middle Tennessee State University, Murfreesboro, TN 2016-2020

B.S. of Science in Aerospace Concentration Airport Management Minor Business Administration

Courses: Airline and Airport Management Airport Planning and Design Crew Resource Management Fixed Base Operations Survey Accounting Legal Environment of Business

Experience

ITD Help Desk (MTSU); Murfreesboro, TN November 2018-May 2020

●Customer Service – Communicating with students, professors, and faculty to provide service

● Tech Support- Solving/repairing electronic devices for students and facility

●Reliability- Customer confidential policy

●Played a vital role in the 2020 crisis – Aided tech support when working at home was mandatory

A.C.W Electronics, Montrose Ave. & Madeira St.; Nassau, The Bahamas 2012-2016

●Assist in backup battery systems for computers - handy and critical thinking

●Generator & Solar System installation assistant – knowledgeable in electrical installation

●Tech support for large enterprise-customer service

Certifications

Microsoft Office Specialist

●Office Word 2016- February 15, 2019

Microsoft Technology Associate

●Windows Operating System Fundamentals-May 29, 2019

Publish Literature

MTSU Off Center -Issue 4 Fall 2019 ISSN# 2475-9805

I Can, I Shall, I Must & Two Sides To The Story

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