Customer Service Sales

LORD OTCHERE

PERSONAL DETAILS

Date of birth : 29th MARCH1989

Gender : Male

CPR No : 890331413

Nationality : Ghanaian

Telephone : +973-********/32339530

Language : English

Email : ********@****.***

Address : Flat 23, bld 4327, blk 321, road 2163 zubara Ave.

CAREER OBJECTIVES

I am a committed, hardworking, self-driven individual who is a team player and able to do multi-tasking and meet deadlines able to learn and share the knowledge I have gained in order to achieve a goal.

SUMMARY OF QUALIFICATION

I am a determined senior sales associate with strong interpersonal skill and extensive retail sales experienced and knowledgeable in stockroom organization.

I have an excellent customer service skills sales and inventory control. Demonstrated skills in visual merchandising and I am a dynamic team player.

WORK EXPERIENCE

2017 October to date: M.H. Alshaya (Victoria’s Secret Full Assortments Avenues Mall Bahrain)

Stock Controller (Brand Delivery Department)

Forecast supply and demand to prevent overstocking and running out-of-stock (OOS)

Enter purchase details (vendors information, invoices and pricing) into internal databases

Place orders to replenish merchandise as needed

Track shipments and address any delays

Oversee storage of products, particularly of fragile items

Evaluate suppliers’ offers and negotiate profitable deals

Coordinate regular inventory audits

Liaise with warehouse staff and other internal teams to test products’ quality (status upon delivery and storage conditions)

Keep updated inventory records (including daily shipments)

Ensure purchases do not exceed budget

2015 July to 2017 October: M.H. Alshaya (Victoria’s Secret Full Assortments BCC Bahrain)

Support Senior Sales Associate (Brand Delivery Department)

DUTIES AND RESPONSIBILITIES

• Supports a customer centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences.

• Ensure that items received are processed that is sensored and stored in the proper shelves in place.

• Ensure that the items received are displayed at the shop floor for purchase by customers.

• Ensure that the items like lingerie, and apparel are arranged in a proper way that is in a certain collection with the same frame and in colour arrangement as per and limited brands standards in the stock room.

• Ensure that the stock room is in order and clean at all times for easy identification of items and for health and safety purposes.

• Train the staff in the stockroom about the different collections we do have in place and how they are to be arranged and how they should be stored in the stock room.

• Ensure that before items are displayed that is apparel they are well steamed and hanged on their proper hangers before being displayed on the shop floor.

• Trained in operating the cash till using ARES software and called upon to help whenever necessary.

• Recovers merchandise to standard to create a full and abundant store.

• Replenishes merchandise to standard to create a full and abundant store

• Reinforces store strategy to reduce shrink and report any shrinkage.

• Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between customer service and shrink.

• Work closely with the visual merchandising team in display of items and also work overnight shifts during change of floor sets for customer satisfaction.

. Act As a shadow partner to new team members as requested.

.Utilize merchandise flow tools to facilitate effective communication.

. Communicate effectively with direct manager and peers.

. Provide feedback on improvement opportunities and any obstacles that hinder execution

2013 June – 2015 June: LOSS PREVENTION SUPERVISOR (MAZAYAN GROUP)

DUTIES AND RESPONSIBILITIES:

•Inspecting all supermarket of which we have security working there

•Checking and ensuring all staff are in perfect condition to work

•Checking the duty rosters of the employees on site.

•Solving all situation that occurs the various stores markets

•Reporting to the head office what is going in stores

2012 July– 2013 May: STAFF ACCOUNTANT (AME ZION HOSPITAL)

NATIOAL SERVICES PERSONALL.

DUTIES AND RESPONSIBILITIES:

•Reconciling finance account

•Oder processing computer salary payments

•Receive and process cash and credit payment to prove historical record

•to maintain record on area of staff

2009 march – 2011 May: SENIOR SALE (MELCOM GROUP PART TIMER)

DUTIES AND RESPONSIBILITIES

•Assisting shoppers to find the goods and products they are looking for.

•Stocking shelves with merchandise.

•Answering queries from customers.

•Reporting discrepancies and problems to the supervisor.

•Giving advice and guidance on product selection to customers.

•Dealing with customer refunds.

•Responsible dealing with customer complaints.

•Attaching price tags to merchandise on the shop floor.

•Receiving and storing the delivery of large amounts of stock.

•Keeping up to date with special promotions and putting up displays.

EDUCATION BACKGROUND

University of Ghana

Bachelor of Science (BSc), Administration/Management, 2009 - 2012

Grade: 2nd class lower

Activities and Societies: Red Cross, football team and the management team

Ejisu secondary technical

West Africa examination certificate, English Language and Literature, General, 2006 - 2009

Grade: 3.5

Activities and Societies: member of science and Math quiz team

O.L.A PREPARATORY SCHOOL

Basic education certificate examination (B.E.C.E)

SKILLS

•Excellent leadership and supervisory, Negotiation and Customer service skills.

•General and technical understanding of and cleanness and maintenance standards..

•Strong personality with excellent communications skills.

•Peer educator.

•Basics in First Aid.

•Computer literate

•MS Windows.

•MS Office.

•MS Excel.

•Ares

REFERENCES:

Ashley Spittal

Store Manager Victoria’s Secrets Full Assortment

Mobile No. +973-********

Cristina Diaz

Brand Delivery and Operation Manager Victoria's Secrets Full Assortment

Mobile No +973********

Contact this candidate