Samantha Golba

Naples, FL• 239-***-****

add3z9@r.postjobfree.com

Medical Sales Representative Profile

Ambitious professional with a record of achievement developing and directing strategic sales and marketing initiatives in ever-changing, dynamic environments. Intuitive leader with acute business acumen and expertise in business development and customer service. Excel at aligning core business, revenue, and growth goals to enhance ROI. History of success in organizational leadership, relationship building, and talent training and development.

— Areas of Key Emphasis —

Professional Experience

Certified Coach, Speaker, & Trainer Naples, FL 2015 – Present Certified life coach from a globally accredited online institute (John Maxwell) teaching others life skills and tools to identify, set, achieve, and surpass their goals. Utilized intentional listening skills to understand client’s objectives and strategize ways to unlock their innermost potential. Key Accomplishments:

Cultivated strong community relationships to attract and send new customer referrals.

Established and grew online presence and customer engagement through strategic marketing communications.

Marketing Director Yag-Howard Dermatology, Naples, FL 2018 – 2019 Oversaw the CRM and Marketing program to drive sales and revenue growth. Managed end-to-end execution of email programs, including creating an experimental framework, launching campaigns, and analyzing results. Worked on building out strategies and campaigns for new market launches, new feature launches, and product discovery for existing users.

Key Accomplishments:

Demonstrated time management skills; strong ability to handle fluctuating workloads, prioritize, and complete projects on-time and within deadline.

Implemented creative marketing and customer engagement campaigns to increase sales by 20%. Customer Service Representative Fifth Third Bank, Naples, FL 2017 – 2018

• Consultative Selling

• Overcoming Objections

• Merchandising & Display

• Dynamic Presentation Skills

• New Business Development

• Creative Problem Solving

• Talent Training & Development

• Customer Service

Management

• Motivational Leadership

Continued…

Samantha Golba – Page Two

Provided superior customer service and support for clients in accordance with the Bank’s organizational objectives. Delivered leadership to cultivate strong relationships with clients to identify and assess financial goals, investment timelines, and risk tolerance. Leveraged strong analytical skills to recommend financial services and products to meet client needs.

Key Accomplishments:

Constantly monitored the markets and economy to evaluate how changes in the market could affect taxes and/or client circumstances.

Increased client satisfaction and retention by 15% to help improve this struggling branch’s performance.

Retail Sales Specialist Lulu Lemon, Naples, FL 2015 – 2017 Drove organizational excellence to promote merchandise, create an awareness of distribution practices, display merchandise for customer appeal, and create a smooth business transaction for buyers. Maintained awareness of all promotions and advertisements to promote and sell to customers. Key Accomplishments:

Demonstrated an openness to and acceptance of changing business needs by maintaining professional behavior and flexibility with work assignments.

Consistently exceed expectations to drive and increase sales for this high-end lifestyle brand. Jewelry Retail Sales Specialist Nordstrom, Naples, FL/Pittsburgh, PA 2013 – 2016 Successfully worked to identify customer needs and establish long-term and repeat business. Implemented the overall sales process, including consultation, negotiations, relationship management, and marketing communications.

Key Accomplishments:

Recognized as a Top Seller and consistently achieved and exceeded monthly/annual sales goals. Education

Certified John Maxwell Coach, Speaker, & Trainer

CNPR with National Association of Pharmaceutical Sales Representatives