LINNETTE PEREZ

**** ******** ** *****: add3t5@r.postjobfree.com

Kenosha, WI 53140 Phone: 224-***-****)

Highly motivated Technical Support professional. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes sales, customer service and supervision. Committed to quality and excellence.

Skills & Abilities

Advanced Word, Excel, Lync and Outlook proficiency in a Microsoft Windows environment

Experience in SAP and AS400 systems, Sterling TMS (Transportation Management Scheduling) & SharePoint systems, and with Business Warehouse reporting

Professional and effective verbal and written communication ability

Bilingual: Fluent English and Spanish

Skills in database management and record keeping

Work with high levels of confidentiality and responsibility

Excellent organizational and analytical skills

Able to identify and resolve problems in a timely manner

Accurate and high-speed data entry and typing (60 wpm)

PROFESSIONAL HISTORY

May 2017 to present- Quality Control Technician

Rust-Oleum, Pleasant Prairie, WI

Entering testing information into data systems, (SAP).

Perform validation testing during filling to insure integrity of finished goods, including packaging, labeling and fill weights.

Perform testing of production batches, incoming raw materials, finished goods, and components to determine conformance to specifications.

Determine and communicate batch adjustments for any batches that do not conform to requirements; completing Problem Batch Notification forms; Documents non-conforming conditions, utilizing batch history, adjustments guidelines, and consultation with the Senior QC Technician, Assistant Supervisor or QC Manager.

Judge as fit release production batches, incoming raw materials, finished goods, and components that are in conformance to all specifications and visually acceptable.

Inspecting Quality Control Inspection Plans for errors or omissions; Proofreads changes to work instructions and procedures and communicates issues to Assistant Supervisor, or QC Manager for resolution.

May 2015 to May 2017 – Representative, Customer Service

APL Logistics, Pleasant Prairie, WI

Apply the APL Logistics Continuous Improvement (ACI) Model for operational efficiency to improve business process, increase proficiency and increase efficiency.

Resolves difficult customer problems. Maintains a good working relationship with customers.

Participates in the training of new hires. Provides training for new hires and provides input on performance levels of CSR I's. Assists with the Customer Service Rep III's duties

Acts as liaison between warehouse personnel and customer. Resolves problems as they occur and ensures that accurate and complete information is conveyed to all concerned.

Maintains metrics, records & reports as required. Ensures that inventory records are current and accurate. Prepares and maintains other records as required.

Processes adjustments & produces invoices. Assures proper invoicing of accounts by verifying computer-generated invoices.

Process & input all customer orders. Generate all related paperwork and necessary information required for customer work orders, checking all orders for special requests and post-inventory records. Follows up with other departments to ensure the service standards are being met.

October 2006 to May 2015 – Production Control

Coleman Cable, Waukegan, IL

Assist in production activity control to meet business and financial objectives.

Work with Managers to plan and manage production tasks to improve runtime.

Review production plans to identify and report potential risks to Manager.

Develop inventory control techniques to avoid shortages and excesses.

Assist in processing customer orders and shipments according to the established schedule.

Assist Managers in controlling production costs while maintaining the quality standards.

Review job orders and accordingly establish priorities and schedules.

Monitor execution of job orders and adjust schedules for timely delivery.

Maintain up-to-date knowledge on company objectives, production strategies and support activities.

Plan and monitor material movement in production cycles to ensure continuous operations.

Plan equipment, material and manpower needs for job order.

Coordinate with Manager in resolving production planning and control issues.

Work with Manager to prepare job order documents and give timely approvals.

Work with cross-functional teams to complete job orders on-time and within customer specifications.

Communicate production updates to Managers and customers on regular basis.

Apply the 5S Lean methodology to sustain a safe, clean and orderly facility.

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