Position: Help Desk

Operating Systems

Windows XP, Vista, Windows 7, Linux

Hardware

HDD, Ram, Optical Drives, Motherboard, Expansion Cards, Processors, and Power Supplies.

Utilities

POST Diagnostics Card, Multimeters, Reliability Monitor, Event Viewer, Performance Monitor, TCP/IP.

Software Utilities

HirensbootCD, CPUID CPU-Z, Recuva File Recovery, Monitor Test, SeaTools for Windows, and SoundCheck.

Professional Experience

Schoening

Financial and Retail Customer Engineer (CE) Experience

Electrical Engineer 09/2015-present

Client: National Cash Register Co. (NCR)

Install Wells Fargo, and Bank of America's ATM SPS (Skimming Protection Service).

Bringing live Wells Fargo, Chase and Bank of America's ATM machines which requires installing power back-up, alarm systems, upgrading ATM core, software uploads, configuring and full functionality testing.

Decommission old POS systems at retail stores (Starbucks, Home Depot, Target, Lowes, Wal-Mart, Sam's Club, Whole Foods) and Install new NCR AIO Dell monitor/pc in self-service kiosks, point-of-sale terminals (POS), automated teller machines, check processing systems, barcode scanners and printers.

Reimage operating software on Windows 7.

Install Datalogic Magellan 3300HSi and Datalogic PowerScan PM9500 Industrial Cordless Handheld Area Image Bar Code Reader, NCR 7167 Series ii Register Printer, initiate emulation, installed cash drawer and USB hubs and calibrated retail scales.

Upgraded software and hardware for Wells Fargo and Bank of America ATM machines.

Installed POS for Home Depot and SFO Airport.

Test of prototype and production Printed Circuit Board Assemblies (PCBAs).

Troubleshooting

Networking

Corovan

Deployment Technician 01/2015-09/2015

Client: Walmart, San Bruno

De-install computer

Re-install Computer

Robert Half Technologies

Deployment Tecnician 06/2014-06/2014

Client: Salesforce.com, San Francisco, CA

De-install computer.

Re-install computer.

Apex Systems

Dell Deployment Tecnician 03/2014- 05/2014

Client: UCSF Medical Center (Contact), San Francisco, CA, Dell Deployment Technician

Refresh client’s desktops and laptops from Windows-XP to Windows 7.

Backing up and migrated clients data, working with script.

Add Ram or replace units as needed, re-configure Bios as needed.

Stride Center, Oakland CA 06/2013 – 12/2013

Volunteer Technician

Volunteer Worker for IC3 and Volunteer technician

Provided client support and technical issue resolution via email, phone and other electronic medium

Identify and correct or advise, on operational issues in client computer systems.

Configuration of client equipment to connect to the internet via Modem/DSL router (Dialup/DSL customer only).

Troubleshoot, install and configure Field Replace Units.

Schedule and carry out regular maintenance and diagnostics.

Experience in Internet related application such as Email, FTP clients and web browsers.

Energywest: Emeryville, CA 05/2006 – 08/2009

Energy Efficiency Manager

Prepare Title 24 Certificate of Compliance for Residential and Commercial Building Efficiency.

Model Windows and Facades for Residential and Commercial Buildings using EnergyPro or DOE.

Prepare Energy DOE calculation for indoor and outdoor lighting of home or commercial space.

Perform Energy DOE calculation for Furnace sizing, or Heat Pump sizing.

Perform Energy DOE calculation for Mechanical and Building Envelope for commercial space..

Provide Documentation for Mandatory Measures for Residential and Commercial Space.

Provide Energy Calculations DOE Cooling of Residential or Commercial space.

Review existing Architectural drawings (complete set).

Perform cost analysis

Establish eligibility for special discounts based on overall energy efficiency.

Evaluate scope of work to determine actual efficiency as opposed to proposed efficiency.

Ram Communications: Orinda CA 05/2003 – 05/2006

Communications Installer

Install Telephone Systems and Data Systems Hardware

Install Cable and terminations for Data and Telephone communications systems

Install program and configure telephone and data hardware and software

Engineer telephone data and telephone system end-user applications

Professional Experience - (continued)

Glumac International: San Francisco CA 06/1997 – 05/1999

Electrical Engineering Intern

Lead team in performing project design and deadlines.

Calculated exact wattage for floor design in high rises.

Designed life safety systems.

Designed circuiting for lighting and power.

Marked up drawings for electrical details.

Drafted using AutoCAD 13 and 14.

Assisted in entire project completion for 1 Market Plaza.

Assisted Mechanical Engineering Department in HVAC design.

Performed on site surveys of various projects.

Assisted Network Administrator in network protection.

Familiarity with backup power systems for large database companies

US Integrated Technologies: Richmond, CA 06/1991 – 04/1992

Electrical Engineering Department, Quality Assurance Control

Perform burning test on newly designed hardware.

Prepare testing software.

Assist in assembly of computer system.

Repair or replace defective hardware and Industrial Engineering Support.

Test of prototype and production Printed Circuit Board Assemblies (PCBAs).

Format system hard drive.

Load software onto hard drive and Perform cosmetic inspection.

Education

Bachelor of Science in Electrical Engineering – SFSU (2005)

IC3 Certification – The Stride Center

CompTIA A+ Certification – The Stride Center

Expert MS Access (Certification #2561)

Expert MS Excel (Certification #2552)

Expert MS PowerPoint XP (Certification #2587)

Contact this candidate