Sales Account Executive

Michael Marsh

Tucson, Arizona 520-***-****

Linkedin.com/in/michael-bmarsh ********@*******.***

Director of Sales

Innovative and dynamic business manager. A cross functional leader with broad experience guiding customer centric strategies across marketing and operations activities. Keen business intelligence and expertise to ensure quality product and program delivery. Exceptional communication, interpersonal, presentation, and listening skills to influence key stakeholders and team members. Dedicated to open communication, creativity, integrity and accountability.

Areas of Expertise:

Cross Functional Leadership Multi-Channel / Vertical Sales Consumer Behavior Analysis

Business Process Improvement Data Collection & Analysis Recruiting & Staffing Initiatives

Change Management Strategic Business Planning Staff Training and Development

Budgeting and Forecasting Brand Management Sales Planning

Professional Experience

Comcast – Tucson, AZ

Sales Area Manager/Director, September 2012 to Present

Promoted into leadership roles of increased scope and responsibility, moving from Retail Account Executive to Sales Development Manager and finally, to Regional Sales Manager, by proactively building credibility, strengthening interpersonal skills and promoting transparency and accountability.

Oversee Arizona and New Mexico local market. Manage team of three sales development managers and 21 sales representatives. Established and maintain cross-functional communication standards to maintain minimum installation requirements. Collaborate with sales & marketing operations to consistently update demographic collateral and increase customer retention rates in home resale markets. Conduct regular Salesforce audits to accurately track and measure team activity and acquisitions as well as verify sales compliance. Recruit, hire and train front line sales representatives and implement sales strategies and best practices. Ran regional and divisional teleconferences for channel sales director and senior leadership. Developed licensing procurement and auditing programs for the region.

Key Contributions:

Maximized corporate goals and exceeded targets by 41%.

Created “spoke” strategy, triggering growth in residential market by 71%.

Reviewed and revised job descriptions for sales team, catapulting direct sales to highest net acquisition value.

Deployed pandemic sales strategies, securing place as #1 team in West division and #3 nationally.

Increased team’s Your Voice survey score from 45.5 to 99.8 in 2017.

Championed eNPS (Employee Net Promoter Score) and tNPS (Transactional Net Promoter Score) to increase employee and customer interaction experiences.

Cox Communications – Tucson, AZ

Third Party National Account Manager, August 2011 to August 2012

Catalyzed third-party relationships throughout Southern Arizona region, made up of Casa Grande, Tucson and Sierra Vista. Supervised team of twelve account managers throughout three cities, created team schedule, career development plans, conducted weekly coaching meetings and prepared regional monthly budgets.

Key Contribution:

Developed and maintained partnerships with Wal-Mart and Best Buy retail stores throughout region.

Comcast – Tucson, AZ

Retail Account Executive, November 2001- August 2011

Promoted into leadership roles of increased scope and responsibility, moving from Local Market Technician to Account Executive, to Direct Sales Representative, Connection Center Lead and finally, to Retail Account Executive, by proactively building credibility, strengthening interpersonal skills and promoting transparency and accountability.

Created and maintained relationships with retail operations, including managers, sales associates and business owners. Conducted retail product training and served as retain liaison between retail stores and local market. Sold services into new home market and coordinated technician schedules with builders. Prepared monthly sales reports for leadership review.

Key Contributions:

Supervised Top Ten regional sales team in 2011.

Created and implemented FIND program, a program still used corporate wide in new home market

Named Circle of Success runner up in 2005.

Professional Training

Comcast: Change Management, 2020 • Comcast: Lead Live, 2019-2020 • Comcast: Emotional Intelligence, 2019 • Comcast: Finance for Non-Financials, 2019 • Comcast: Becoming A Change Agent, 2019 • Comcast: AI and Machine Learning • Comcast: Emerging Leader, 2016 • Cox: What It Means to Be The Boss, 2012 • Cox: Trust Begins With Me, 2012 • Cox: Leader Education & Assimilation Program, 2012 • Cox: Creating an Inclusive Environment, 2012 • Comcast: R.I.S.E. Training, 2011 • Action COACH: 6 Steps to Building an Extraordinary Business, 2011 • Comcast: Selling the Value, 2010

Awards and Achievements

Elite Winner, West Division, 2017 & 2018 • Top Team, Mountain West, Q1, Q3 & Q4, 2018 • 2018 Q4 WD Game Changer Award • 2019 Mountain West Top Team • Top Ten Sales Associate, Mountain Region, 2010 – 2011 • Circle of Success, 2005

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