Customer Service Manager

Graig P. Gearinger

*** ******** *****

Chattanooga, TN 37421

Cell: 423-***-****

add3q9@r.postjobfree.com

PROFILE

Logistics Manager with more than ten years of experience. Goal-oriented with strong leadership capabilities and highly motivated, organized, and detail-directed problem-solver. Proficient in directing complex projects to fully operational status. Core competencies include hands-on customer relationship building and management skills. Recognized as very people-oriented in problem resolution while also complying with regulatory requirements.

EMPLOYMENT

USF HOLLAND/Operations Supervisor

Ringgold,GA – July 2016- Present

When I came back I took over more aspects of the operations, Worked AM operations, dispatch and ran linehaul as well.

EPB / Resource Planning Logistic Coordinator

Chattanooga, TN – January 2016 – March 2016

My duties include assigning jobs to lineman, troubleshooters, and meter installers on a daily basis. Other duties include assigning daily work tickets to the appropriate staff, monitoring daily jobs assigned, and running our C.A.D. and OMS systems to ensure daily numbers are met.

USF HOLLAND / PM Supervisor

Ringgold, GA - March 2012 – December 2015

My duties include, managing a group of 30 + Union Employees, managing their time, making sure that all employees are completing their job duties and all freight is delivered when a customer expects it. Scheduling all pick up’s, sorting of all freight, responsible for all loading and unloading of truck trailers, and ensuring that all freight is handled in the correct manner. Responsible of all information to be loaded into the computer system from the start of each load until the load is delivered. Meeting deadlines of Outbound/Inbound to ensure our rates are met for our terminal goals.

USXPRESS / Fleet Manager

Chattanooga, TN – 2009 - February 2012

Managed 200 + Team Truck Fleets, dispatched loads carrying Fed-X, UPS, VW, Ford, and Amazon materials. Ensured all load information is entered correctly in our computer system from start of each load until delivered. Ensured all truck loads were picking up and delivering on time.

If any situations occurred within the load such as late arrivals or late departures I would be responsible to advise our Customer Service Team in a timely manner. Answered all in-bound calls and answering all questions needed from drivers to ensure the load carried correctly. Always made sure the driver knows exactly what the instructions are from the carrier to deliver the load properly within their guidelines.

Qualified in AS 400 system.

DHL / AIRBORNE EXPRESS / PM Supervisor

Chattanooga, TN 2000 – 2009

Managed the Chattanooga DHL Express PM operations with 40+ personnel from office staff, service agents, delivery drivers, and loaders. Led customer relations by training and coaching staff. Managed a 50-truck fleet, covering Chattanooga, northern Georgia, eastern Tennessee, and northern Alabama. Managed aircraft operations for distribution and logistics.

Maintained all Government Compliance with TSA, FAA, and DOT. Ensured Accounts Payable was paid in timely manner. Ensured operations complied with Transportation Security Administration Program for Chattanooga Station, ensuring 100% compliance with background checks. Administered monthly tests to DHL employees as Safety Coordinator to ensure OSHA compliance, resulting in zero significant injuries.

Monitored all COD’s and Cash Transactions, resulting in timely payment to the shipper. Processed all international shipments, ensuring 100% compliance with intricate, ever-changing DOC, DHL, and national stipulations; trained station personnel and drivers. Recognized as international regulatory compliance expert and trained other Regional personnel. Served as National Technical Account Representative for 3 major accounts in Chattanooga area, providing immediate Customer Service and building excellent relationships. Managed and developed four different Independent Contractors into goal-oriented partners for DHL by coaching with route model structure resulting in increased income for contractor and more timely deliveries. Successfully refined and implemented new projects after acquisition of Airborne Express, such as scanners or sorting and reloading of freight, resulting in improved productivity in the Regional hub. Earned continuous Improvement Award. Earned Tagline Mug Award in recognition of extra efforts to eliminate motorcycle racing on Airborne Express property. Recognized by two Regional Vice Presidents with two “I’m On It” awards for International shipping efforts as well as regional training and support.

Red food store/bilo/food city

1994-2017 off and on during high school and college. Started out as a bag boy and worked all shifts and all depts. Ended up in produce as an assistant manager and clerk.

TECHNICAL SKILLS

Hazardous Materials Certified, All Transport, 2000 – 2009

Hazardous Materials Qualified, All Transport, 1999 – 2000

Loadmaster Certified for DC9, DC8, and 767 Aircraft, 2000 – 2009

DOT Health Card Certified, 1999 – 2009

EDUCATION

1996-1999

Chattanooga State Technical Community College

Amnicola Highway

Chattanooga, TN 37402

General Education Hours

Notre Dame High School

2701 Vermont Avenue

Chattanooga, TN 37404

Graduated: June 1996

References Available Upon Request

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