Customer Service Manager
Resume:
DANIEL AROCHA
Address · 786-***-****
Email · add3pg@r.postjobfree.com
WORK EXPERIENCE
MAR 2020 – MAR 2020
ADMINISTRATIVE TROUBLESHOOTER (ATS), miami-dade county elections
Seasonal job via Worksquare. Served as an ATS responsible for seven Election Day polling locations. Provided support to precinct leadership in the way of required paperwork, day-of procedures, opening/closing, staffing, etc.
OCT 2020 – NOV 2020
ADMINISTRATIVE TROUBLESHOOTER (ATS), miami-dade county elections
Seasonal job via Worksquare. Served as an ATS responsible for seven Election Day polling locations. Provided support to precinct leadership in the way of required paperwork, day-of procedures, opening/closing, staffing, etc.
FEB 2019 – AUG 2019
SUPERVISOR OF YOUTH CARE WORKERS, CHSI- Health Services
SEASONAL JOB. SERVE AS SUPERVISOR, OVERSEEING STAFF AND MINORS AND OVERSEEING AND DISTRIBUTING WORK ASSIGNMENTS
JULY 2017 – NOV 2018
ADMINISTRATIVE PROCEDURES, Miami-dadE county elections
Seasonal job via Work Square. Serve as Administrative Procedures temporary lead, overseeing and distributing work assignments to other temporary staff.
FEBRUARY 2016 – JULY 2017
ADMINISTRATIVE TROUBLESHOOTER (ATS), miami-dade county elections
Seasonal job via TransHire. Served as an ATS responsible for seven Election Day polling locations. Provided support to precinct leadership in the way of required paperwork, day-of procedures, opening/closing, staffing, etc.
OCTOBER 2013 – DECEMBER 2013
FUEL DISPATCHER, chemoil aviation
Temporary position. Coordinated fuel loads with vendors, input high volume data and orders for processing, received and responded to emails from customers requesting fuel for various destinations. Provided customer service in a fast-paced environment and dispute resolution as necessary.
DECEMBER 2012 – APRIL 2013
SUPERVISOR AND PURCHASING AGENT, lsg skychef
Temporary position (Supervisor). Responsible for Materials Department inclusive of high volume beverage purchasing, inventory and reporting.
JUNE 2007 – OCTOBER 2012
CALL CENTER REPRESENTATIVE, interval international corp.
Handled phone calls and customer service in call center environment specific to timeshare accounts. Booked vacations, cruises and air travel accommodations. Responsible for inbound and outbound calls for clientele. Input data, coordinated payments, etc.
FEBRUARY 2008 – MAY 2008
AIRLINE SUPERVISOR, swiss port usa (for santa barara airlines)
Managed arrivals, departures and ticket counter. Also responsible for loading and offloading of passenger bags to and from the aircraft. Responsible for weight and balance of the aircraft and reporting to assigned crew. Assisted Customs and Immigration with customer service for international passengers. Responsible for complaint resolution and oversight of identified fraudulent documentation.
FEBRUARY 2005 – NOVEMBER 2006
SUPERVISOR/MANAGER, record aircraft parts/aires property and almajos
Responsible for inventory control, receipt and inspection of AOG aircraft parts to the warehouse. Completed paperwork, fulfilled orders, located missing parts. Managed the Catering Department for cargo aircraft and the Cleaning Department for crew member housing.
SEPTEMBER 1999 – SEPTEMBER 2005
MORNING MANAGER, Tam Airline
Managed arrivals and departures and ticket counter. Also responsible for loading and offloading of passenger bags to and from the aircraft. Managed escalated customer complaints regarding flight delays. Responsible for weight and balance of the aircraft and reporting to assigned crew. Assisted Customs and Immigration with customer service for international passengers. Trained in AOG for passenger aircraft.
EDUCATION
AUGUST 2013
DIPLOMA, Le cordon bleu
Baking and Pastry Chef
JUNE 1998
LICENSE, Technical aviation services
Aircraft Dispatcher
JUNE 1984
DIPLOMA, miami dade community college
Travel Agent and Airline Reservationist
SKILLS
Languages: English, Spanish, Portuguese
Customer service, complaint resolution,
scheduling
Inventory control
Management of staff
Airline operations dispatch
TRAINING
2005: AOG/HazMat Training
Civil Air Patrol, Second Lieutenant, Search and Rescue Team
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