**** ****** ***

Minneapolis, MN *****

952-***-****

add3p9@r.postjobfree.com

JENNIFER FAGERBERG

Career Overview

Versatile Office Manager and Facility Speicalist of 14 years who applies exceptional organizational skills while overseeing both smaller and larger teams.

Core Accomplishments

Scheduling

Facilitate executive calendar, coordinate meetings, travel arrangements and vendor meetings

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Software roll out of Concur to the sales teams

Work order systems for commercial tenants

Customer Service

Handled customers, tenants, and vendors effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to gain a better result.

Training

Successfully trained new recruits in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

EXPERIENCE

SENIOR FACILITIY ASSISTANT

OPUS GROUP 1/2018-Present

Provide process and operational support to Facility Manager

Coordinating office moves

Assist with site inspections

Daily, weekly, monthly, bi-annual, annual building inspections

Set, coordinate and oversee scheduled maintenance

Follow up on repairs, projects, coordinate approval with maintenance manager

Project management of capital and tenant improvement projects.

Submit work orders, bids, and proposals to vendors/service providers

Maintain and monitor work order status daily/weekly and report to office and Building Engineer.

Take/make phone calls and check maintenance emails

Manage all service agreement per year

Assist Facilities Manager with administrative tasks.

Assists on projects or tasks as requested by Facilities Manager,

Track furniture inventory and configurations

Vendor management

Assists building maintenance in responding to building emergencies, including after-hours, as needed.

On boarding and off boarding procedures

SENIOR TENANT COORDINATOR

EXCELSIOR GROUP 3/2017-1/2018

Coordinate the preparation of tenant welcome package and letter for new tenant and coordinate all move-in/move-out activities.

Utilize e-mail and other communication necessary to effectively communicate information to all occupants of the property.

Maintain and track vendor and tenant Certificates of Insurance and miscellaneous files.

Modify and revise as necessary the tenant/occupant move/in handbook while first maintaining approval from Property Manager.

Maintain and track all incoming service requests within Angus Property Management System and verify they are addressed timely.

Provide feedback to Property Manager when expectations have not been met.

Manage all lease inquires

Vacant lease tours

Tenant improvement and capital improvement projects

FACILITIES AND SHIPING COORDINATOR

BLUESTEM BRANDS

7/2016-04/2017

Conducts site evaluations and schedules periodic and preventive maintenance. Coordinates activities of contracted janitorial staff to ensure facility cleanliness.

Sets up and oversee the setup of conference rooms for meetings.

Prepare correspondence

Ordering supplies

Manager all Fedex, and UPS shipments

Manage all work orders thru online system

Communicates routine facility issues with property management.

Coordinating office personnel moves and other facilities-related activities.

Procurement of new furniture and décor

Assist with preparation of budget reports for the facility and track performance to plan.

Space planning

Provide first point of contact oversight for all outside and building vendors including but not limited to: janitorial service, locksmith, copier vendor, access control vendor, food service vendor, and security vendor.

Coordinating logistics

Ordering and managing office supplies

Manage Iron Mountain storage system

Processing invoices

Maintaining PO system

Validating received invoices from managers

OFFICE/FACILITY MANAGER

RE/MAX RESULTS

2/2003-6/2016

Facility management for 42 offices

Maintaining documentation in appropriate databases

Relocation assignments to agents

Training front desk staff for 42 offices

Staffing/hiring for front desk staff and call center

Project management

On boarding new agents

Review sales activity for all 42 offices

Daily file auditing of transaction files

Updating and maintaining contracts for vendor accounts

Manage all new construction projects from start to finish

Entering expenses into concur/billing

Preparing internal and external meeting information for staff

Provide training courses throughout the year for employees

Preparing weekly and monthly sales reports

Creating relationships with vendors/clients

Support other personnel through various projects

Correspondence, reports, contracts and mailings. Compose internal and/or external correspondence

Design and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Budget planning for various buildings

Review vendor invoices for final review of payment

Coordinate office moves within buildings.

EXECUTIVE ASSISTANT

LUNDS CORP, EDINA

2/2002-2/2003

Assist exec and senior management with calendar management, meeting scheduling

Gather, compiles and report information relevant for department/management

Compiling expense reporting and travel arrangements.

Responsible for new employee set ups

Facility requests, supply ordering, equipment repairs and other requests

Track/manage project status for departments

Established and implemented administrative policies and procedures for the office

PLANNING ASSISTANT

AMERICAN EXPRESS, BLOOMINGTON

1/1997-1/2002

Creates, gathers and organizes collateral for client meetings and enter client specific financial information into financial planning software.

Timely and accurately maintain all documentation from the client into company systems Handle sensitive confidential, proprietary information with discretion

Prepare account paperwork (new account/asset creation, establishing distributions/contributions, Roth conversions, etc.) and follows up with client’s/fund companies as needed

Develop working knowledge of any systems as they may be implemented and strives to improve current processes Assist when needed on special projects and/or research

Research cost basis and maintains documentation

Completes transactions that are preapproved from the financial advisors and/or clients Review client accounts for ongoing cash needs and alerts team members as needed Process incoming checks into clients' accounts.

EDUCATION

NORMANDALE COLLEGE, BLOOMINGTON 1993-1996

CERTIFICATIONS

SKILLS

Notary Public

Customer service focus

Great organizational skills

Advance knowledge of: Microsoft Office, Share Point, Microsoft Power Point, CRM, Concur, Yardi

Iron Mountain security storage

Johnson Controls building access program

Pro-Tech Systems building access program

Jira

Workspeed

Angus

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