Service Manager, General Manager

Location:

Posted:

June 25, 2020

Sean Phillips

Soddy Daisy, Tn 37379

Summary

I have 29 years’ experience in the Trucking/Automotive Industry. 14 plus years in Dealership/Fleet Management experience.

Job Experience

Product Support Manager, Mitsubishi Fuso Truck of America (Daimler Company)

Feb 2016-Present

●Responsible for 25 Dealerships in 5 states & the Army

● We make sure the dealerships are following the policies, procedures & guidelines for being Fuso Truck Dealer.

● Dealer #1 job is to take care of the customer. We handle customer complaints, warranty issues for sales, service & parts.

●Work with the parts department on inventory control & aftermarket parts that could help make & save our dealers money.

●Created & trained dealers on sales, parts & service products.

●Preformed dealers & warranty audits

●Overall, we work with all departments in the dealership to help make successful.

●Also handled production issues & quality issues with FCCC on are vehicles

Service Advisor/Trainer, Lee Smith Inc (International, Ford, Isuzu Dealership)

Dec 2012-Feb 2016

●Made sure the customer receives prompt, courteous & effective service.

●Open & closed tickets, handled customer issues, quoted jobs, monitored jobs.

●Verified warranty & recalls for each vehicle.

●Trained new techs on troubleshooting, repairing/replacing parts & new procedures.

Service Manager, Stowers Cat (Caterpillar Dealership)

May 2004-Dec 2012

●Took care of all day to day operations in the service department.

●Handled customer issues, warranty issues, quoted jobs & training.

●Approved equipment & tool purchases for the shop.

●Monitored technicians, preformed yearly reviews to help make each tech better.

●Put together yearly budgets & worked to stay within the budget during the year.

Military

United States Marine Corps, Honorable Discharge

Aug 1992-Aug 1996

Education

Associate Degree in Diesel & Automotive Technology

Coastal Carolina Community College