Sean Phillips
Soddy Daisy, Tn 37379
Summary
I have 29 years’ experience in the Trucking/Automotive Industry. 14 plus years in Dealership/Fleet Management experience.
Job Experience
Product Support Manager, Mitsubishi Fuso Truck of America (Daimler Company)
Feb 2016-Present
●Responsible for 25 Dealerships in 5 states & the Army
● We make sure the dealerships are following the policies, procedures & guidelines for being Fuso Truck Dealer.
● Dealer #1 job is to take care of the customer. We handle customer complaints, warranty issues for sales, service & parts.
●Work with the parts department on inventory control & aftermarket parts that could help make & save our dealers money.
●Created & trained dealers on sales, parts & service products.
●Preformed dealers & warranty audits
●Overall, we work with all departments in the dealership to help make successful.
●Also handled production issues & quality issues with FCCC on are vehicles
Service Advisor/Trainer, Lee Smith Inc (International, Ford, Isuzu Dealership)
Dec 2012-Feb 2016
●Made sure the customer receives prompt, courteous & effective service.
●Open & closed tickets, handled customer issues, quoted jobs, monitored jobs.
●Verified warranty & recalls for each vehicle.
●Trained new techs on troubleshooting, repairing/replacing parts & new procedures.
Service Manager, Stowers Cat (Caterpillar Dealership)
May 2004-Dec 2012
●Took care of all day to day operations in the service department.
●Handled customer issues, warranty issues, quoted jobs & training.
●Approved equipment & tool purchases for the shop.
●Monitored technicians, preformed yearly reviews to help make each tech better.
●Put together yearly budgets & worked to stay within the budget during the year.
Military
United States Marine Corps, Honorable Discharge
Aug 1992-Aug 1996
Education
Associate Degree in Diesel & Automotive Technology
Coastal Carolina Community College