Customer Service Driver
Resume:
Tammy McQueen
add3o5@r.postjobfree.com
Objective
I am seeking a position that will utilize my skills, education, and experience to promote the welfare and goals of the employer. My mission is to be an asset to my employer through hard work, good customer services skills and dedication.
Skills
ProDoc, Microsoft Word, Excel and Access, Cygnet, Visual Transportation (VT), SAP, Ultra Pipe, Paperless 141
Proficient with Cygnet, SAP
Documenting and scheduled transports
Computerized Calendaring and Document Generation
Computerized Spreadsheets
Civil Process and Word Processing
Answering multi-line phones and directing calls
Filing legal documents and creating new client folders
Faxing and copying legal documents
Legal typing (40 wpm) and 10-key by touch
Legal Dictation and Transcription
Legal Document Preparation
Legal Research using LexisNexis, WestLaw
Work History
Dispatcher, Trafigura Pleasanton, TX 2019 - present
•Broker oil, butane and propane loads.
•Coordinate backup trucks for pipeline loads.
•Coordinate with carriers to ensure resource availability and maintain steady workflow.
•Read, schedules and loading requirements to ascertain length of run scheduled, type and volume of the product to be transported and the number of trucks required to complete daily schedule.
•Schedules multiple carriers and truck drivers to ensure efficient and effective service to customers.
•Maintains courteous and professional relationship with customers and drivers to provide exceptional customer service at all times.
•Organize data and prepare reports.
•Communicate effectively with carriers, customers, and other company employees.
•Promote safe work practices, regulatory compliance adhering to company policies and procedures.
•Performs other duties as required, which may include assignments in job classifications other than the primary assignment
•Knowledge of commercial driver’s Hours of Service rules set forth by DOT.
Dispatcher, RoseRock Pearsall, TX 2017-2019
•Read, schedules and loading requirements to ascertain length of run scheduled, type and volume of the product to be transported and the number of trucks required to complete daily schedule.
•Schedules multiple trucks and truck drivers to ensure efficient and effective service to customers.
•Coordinate hauls logistically to minimizing deadhead.
•Maintains courteous and professional relationship with customers and drivers to provide exceptional customer service at all times.
•Arrange and adjust load assignments based on operation and personnel needs, including but not limited to Paid Time Off (PTO), maintenance and customer demands.
•Continue to build relationships with existing customers as well as assist in the development of new relationships.
•Organize data and prepare reports.
•Communicate effectively with drivers, customers, and other company employees.
•Promote safe work practices, regulatory compliance adhering to company policies and procedures.
•Monitors trucks available, in use, and in repair or service shops and adjust load assignments accordingly.
•Performs other duties as required, which may include assignments in job classifications other than the primary assignment
•Knowledge of commercial driver’s Hours of Service rules set forth by DOT.
Operations Assistant, VT Systems (AAA) Hondo, TX 2016-2017
•Document Control.
•FAA Liaison.
•Admin and payroll support.
•Provide overall customer service coordination to outside assigned workgroups.
•Communicates effectively with all employees and workgroups including contractors and Transportation Security Administration (TSA).
•Serves as the first point of supervisory aircraft maintenance contact, resolves maintenance issues, is present for late arrivals and assists agents with maintenance problems.
•Reports Student flight delays and writes up "flight misses" beyond 15 minutes.
•Ensures quick disposition of emergencies by contacting appropriate authorities.
•Assists gate and tower personnel as required; may use radio and handheld devices.
•Schedules and coordinates aircraft strip, de-paint and paint.
•Coordinates student, maintenance and non-TCO flight schedules
•Performs cabin Quality Control (QC) checks.
•Assist with towing and fueling of aircraft.
•Team Manager for FAA Part 141 and Part 135 Certification.
Dispatcher, FTS International Pleasanton, TX 2014-2016
•Communicates work schedules to work crews via written job board or telephone calls to personnel.
•Serves as liaison between crew members and management by documenting and dispatching doctor’s notes, time off request, and maintaining files.
•Notifies designated Service Supervisor, crew, and other employees regarding job information. Coordinates wake-up calls, directions and instructions for crew.
•Maintains supply closet inventory.
•Maintains equipment list
•Assist DOT in the legalization of all vehicles, Audit driver reports and ensure paperwork matches system entries
•Completes load sheets, tracks fueling for equipment, and maintain manpower status boards
•Trained admin personnel and field management and implemented SAP
•Coordinate with customers and drivers to ensure timely pick-up and deliveries Enter in work tickets
Transportation Coordinator, OTS (Chesapeake Energy) Pearsall, TX 2013-2014
•Built and maintained Acid, Water and Crude dispatch for Texas and Oklahoma.
•Receives customer calls requesting our services and obtain necessary information such as well depth, hole and pipe size, location, service time is required, and nature of work desired
•Used Cygnet to monitor water and crude levels.
•Coordinated with pumpers and flow backs to maximize sellable barrels and production.
•Processed driver tickets to ensure correct bbls, gauges and pumper signoff.
•Worked with lack stations to maintain a good mixture of high and low gravity to improve production.
•Assisted Safety with the compliance of trucks, trailers and drivers.
•Reported and coordinated to mechanic and winch, downed trucks, shop repairs and inspections. Maintained records such as: driver/truck logs, newly assigned leases and pumper orders Dispatched from Excel and Visual Transportation software.
•Provided receptionist services, took pumper orders and preformed clerical duties.
Education
BS University of Phoenix San Antonio, TX present
AAS Career Point College San Antonio, TX 2011
Private Pilot’s License SWTJC Uvalde, TX 1998
References
Matthew Hardrick, Field Supervisor FTSI
Mary Yhele, Dispatcher Roserock
LC Harrison, Director of Ops FTSI
Contact this candidate