MARIA EVA C. CABELTES

Al Serkal building **th St. Al muraqqabat Diera Dubai, UAE

add3mn@r.postjobfree.com

050*******

Filipino

March 22, 1990

Visit Visa (December 31, 2020)

OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.

EXPERIENCE

Escape Reality Therapeutic Massage Center

Receptionist

October 2019- March 15, 2020

Jumierah 1 Opposite Old Dubai Zoo

Momo Beach House

Front Office Associates

Duties and Responsibilities

Administer all guest arrival and departure on everyday basis and ensure compliance to all established manual and computer procedure.

Monitor the inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue through occupancy.

Develop and maintain effective professional relationship with all clients and guest to provide assistance on phone and in person

Monitor all work of employees and ensure optimal performance of each departments and ensure compliance to all established standards.

Ensure optimal level of customer services for all guest and manage all communication with guest for check in and out process

Maintain neat and clean desk and lobby area at all times and greet all guest with courtesy

Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments.

Coordinate with laundry department and assist to clean guestrooms.

February 24, 2016- July 27, 2017

Panglao Bohol, Philippines

Dive Thru Resort

Front Desk Personnel

Greet guest and provide them with superb customer service.

Ensure the front desk is neat, presentable, and equipped with all the office supplies

Answer all clients questions thru incoming calls, emails and in person.

Redirect phone calls to the appropriate department and take down messages.

Accept letters, packages and distribute them to appropriate department.

Monitor, organize and forward emails.

Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments.

Convince the guest to avail our tour packages.

July 2015 – February 2016

Tawala Bohol, Philippines

Hotel Conchita

Housekeeping ( Room Attendant)

Enters and prepare the room for cleaning.

Dust the room and furniture.

Replenishes guestroom and bath supplies.

Clean the bathroom and closet.

Vacuums and racks the carpet.

Checks and secure the room before the guest arrive.

Replenish amenities according to the operational standards.

Ensure security of guest rooms and privacy of guests.

Achieving and exceeding the guest satisfaction score.

Update status pf rooms cleaned on assignment sheet.

Attend to guest calls, guest request/ complains in the area assigned.

Authorise to enter in guest room for cleaning and providing turndown service.

Maintain the cleanliness of the lobby, public area, public toilet and guest rooms.

Return and restock cart at end of shift.

Sept. 2011 – June 2013

Cagayan de Oro City, Philippines

EDUCATION

Tagoloan Community College

Baluarte Tagoloan Mis. Or. Philippines

Bachelor of Science in Hotel and Restaurant Management

S.Y. 2013- 2014

Jasaan National High School

Lower Jasaan Mis. Or. Philippines

S.Y. 2005-2006

Jasaan Central School

Upper Jasaan Mis. Or. Philippines

S.Y. 2001-2002

AWARDS AND ACKNOWLEDGEMENTS

Guest Commendation Award based on Trip Advisor and Guest Card

Best Employee of Excellence

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