Project Manager/Project Coordinator

Tara Ybarra

Glendale, AZ 602-***-**** add3m6@r.postjobfree.com

Collaborative and detail-oriented project management coordinator with experience working close with leaders to identify, document and organize project tasks and timelines, ensuring specific milestones are achieved within the project requirements and scope. Demonstrated success keeping accurate records, creating project plans, compiling project status reports and sharing status deliverables to management and key stakeholders. Core competencies:

Strategic Planning Project Management Reporting and Statistical Analyses Relationship Management Performance Tracking and Documentation Agile Framework Procedures and Compliance

PROFESSIONAL EXPERIENCE

CVS Health – Pharmacy Benefit Management 2019 - Current

Advisor, Encounters and Client Data Operations

Managed the development and implementation of projects implementing Encounters for Medicaid, Medicare and Affordable Care Act plans.

Develops and implements strategic project plan to achieve business goals.

Proactively led project and/or business by setting direction of project, creating project plan, timeline identifying key milestones and additional resources needed on selected projects

Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization.

Responsible for managing the budget and/or financial implications of more complex projects.

Group facilitation/presentation influencing various internal and external parties

Identifies issues that may stall project and addresses them by either resolving the issue or creating an alternative solution.

Tracks progress and communicates project(s) status on a regular basis to all impacted parties.

Built communication plans for implementation to ensure all impacted parties are informed of next steps for completion.

Adherence to tight deadlines made by State and Federal Government regulatory needs and compliance guidelines.

AETNA MEDICAID, Phoenix, AZ 2008 – 2018

Operations Consultant (2017 – 2018)

Define, develop and provide information and analysis to drive decision making process to support business operations for internal and external stakeholders. Provide workflow support to the serving center for Provider Relations and Operations.

Leverage metrics and key performance indicators to perform end-to-end process and role mapping with Visio

Support processes related to the implementation of provider data into the Aetna systems

Serve and contributes to analysis, planning, design, development, testing, installation and maintenance of support systems and workflows

Project Coordinator (2014 – 2017)

Managed the development and implementation of project plans, in multiple and diverse environments, to include identification of schedules, reporting requirements and monitoring progress. Fostered relationships and communicated with cross-functional teams.

Coordinated eight successful customized project launches in three years that were regulatory compliant and within AETNA guidelines for deployment

Utilized Scaled Agile Framework (SAFe) method to delivery software solutions that had met the needs of stakeholders while deploying within the framework of the project charter

Utilized multiple tools including Rally to help create and capture user stories from various stakeholders

Created standards, policies and procedures that was a base for further growth for the Project Management department and utilized in subsequent implementations

Led regular project reviews with process owners and key business contacts to ensure communication is clear and efficient between teams and stakeholders

Developed post launch issue processes and coordinated resolution of all project deliverables and implementation related issues for the Coventry Migration

Identified reporting requirements and created monitoring and control mechanisms leveraging SharePoint to aggregate and analyze from various users and stakeholders

Care Coordinator (2008 – 2014)

Organized health-related services to increase member’s access to care and assist member to adhere to scheduled appointments consistent with member’s care plan. Identified learning materials to address member’s needs.

Initiated outreach and initial assessment activities to our members. Designed, analyzed, and contributed to strategic initiatives to sustain enrollment

Developed reports and measures to track the department data

Collaborated with member’s needs and timelines for the respective business units and communicated these needs to all affected parties throughout the organization

DEPARTMENT OF HEALTH SERVICES, Phoenix, AZ 2007 – 2008

Adolescent Treatment Specialist

Documented all patient information pertaining to behavioral changes, moods, conversations, group attendance, signs of physical illness, and objective observation.

Assisted patients on admission by orienting to the unit, explain ASH policies, patient rights, and their individual treatment plans

Responded to psychiatric/medical emergencies with patients; reported patient behavioral changes, and all abnormal findings to the Psychiatric Nurse

Aided patients in completing self-care activities; observe and interact with assigned patients and groups, and assist in therapeutic activities

Provided support to patients from the Department of Corrections in Restoration to Competency

VALUEOPTIONS / MAGELLAN BEHAVIORAL HEALTH SERVICES, Phoenix, AZ 2006 – 2007

Case Manager / Triage for Behavioral Health at Clinic

Assisted clients in the development and execution individual case plans; linked clients to external social service providers; engaged in crisis intervention and triage; assisted as needed with client transportation, medication monitoring; followed-up with clients to ensure compliance with treatment objectives and other personal goals.

Managed a client case load of 20 adults with seriously mentally diagnoses

Engaged in daily telephone and face to face contact with internal/external provider clinics to resolve client treatment concerns

Conducted client outreach, facilitate client/staff meetings, and coordinate client care with internal and external providers

Advocated for SMI patients not receiving services needed; worked closely with DHS advocates in grievance and appeal procedures for persons with serious mental illness

Provided intake for SMI evaluation and based on determination, provided information for General Mental Health services if not determined SMI

EDUCATION

Bachelor of Arts – Psychology, Ottawa University, Phoenix, AZ

CERTIFICATION

Certified Associate in Project Management (CAPM) – In Progress

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