Princy Sharma

** ****** **

New Hyde Park, NY ***40

586-***-****

add3k6@r.postjobfree.com

Professional Summary

Accomplished health services professional with a career-long record of team leadership, administration, medical office/practice operations, and project management success for leading organizations

Proven talent for executing organizational strategy to achieve critical objectives, resulting in maximum output with minimal expenditures. Critical thinker known for integrating best practices and driving continuous improvements across hospitals and other healthcare facilities. Dedicated professional with keen interpersonal, communications, and organizational skills. Exceptional training and academic qualifications, including both a Master of Business Administration and a Master of Health Services Administration.

Core Competencies

Medical Office/Practice Operations

Relationship Development

Healthcare Management

Administration

Consultations

Market Research

Program Analysis

Project Management

Regulatory Compliance

Supply Chain Management

Multitasking

Problem Solving

Process Improvement

Team Leadership

Staff Education

Job Shadow

Visiting Nurse Association and Blue Water Hospice, Port Huron, MI, February 2020

W/ CEO AND PRESIDENT

Attended and learned about various services they offer such as physician services, hospice care, registered dietician, wound care, pain management, medical social worker, spiritual counselor, physical therapy, occupational therapy, music therapy, speech therapy, and more.

Beaumont Hospital, Troy, MI, March 2019

W/ ADMINISTRATOR, CLINICAL SERVICES

Attended and learned about various meetings are held with senior leaders and services, comprehensive array of health care services, continuing to develop to meet the needs of the growing communities it serves.

St. Joseph Mercy Hospital, Ann Arbor, MI, February 2019

W/ EXECUTIVE DIRECTOR PERFORMANCE EXCELLENCE, MICHIGAN REGION

Attended and learned about various services, educational classes, workshops or seminars or support groups, tours are held at this hospital in order to serves it communities.

Professional Experience

John D. Dingell Veterans Affairs Medical Center, Detroit, MI, January 2020 to Present

HEALTHCARE PROGRAM ANALYST

Conduct market research and analysis, by zip code and sector, to identify veterans populations, enrollees, and eligible enrollees for 5 and 10 years across various counties; determine impact on their future health.

Spearhead the CFO team, President, and Vice President in executing projects (e.g. Shared Governance Structure project), from developing organizational charts to publishing research papers.

Validate and correct FTE for nurses, coordinators, telehealth technicians, directors, managers, and more in the nursing department; enable personnel to provide evidence for overstaff or facilitate hiring, saving the department thousands of dollars.

Cultivate an in-depth understanding of action plan, structure, and process implementation for projects through various leadership and strategic meetings, committees, and Unit Practice Councils.

Identify opportunities to enhance processes, such as avoiding overtime costs in the Respiratory Therapy Department by analyzing current/future employee schedules to convert from 8-hour to 12-hour shifts.

Team lead on several cross-divisional/bureau work teams. Developed and presented various models as a vehicle to increase internal efficiencies, improve performance and productivity.

Support project teams in matters such as solution design, primary research coordination, analysis and creative strategy formulation, reporting and presentations.

Create business value for the organization by developing solutions based on the latest medical methods, industry trends, and patient expectations.

Communicate a clear direction and expectations to the team to foster understanding and drive accountability.

Detroit Medical Center, Detroit, MI, January 2020 to June 2020

CONSULTANT

Provide client with data and information on their market dynamics, opportunities which may arise, and general news reports on their communities and competitors on an ongoing basis.

Conduct research on academic centers and Tenet Healthcare Inc.; prepare overall reports for the CEO. Construct and Summarize timeline about our clients with history, profits, losses, stock market in US, along with their academic centers.

Establish credibility and built relationships with all levels of client managers (both clinical and non-clinical) in a health setting.

Evaluate clients’ business processes to identify and recommend areas requiring improvement.

Initiate effective process improvements, leveraging existing implemented solutions to achieve better performance and outcomes.

Assists with research for Legacy DMC and effects on business operations for various industries. Several short term project consulting engagements with local client base.

Conduct detailed operational and financial analysis for the performance of various characteristics at hospitals, rehabilitation facilities, various facilities and other healthcare providers.

Mclaren Oakland Hospital, Pontiac, MI, June 2019 to August 2019

QUALITY PROCESS IMPROVEMENT INTERN

Collaborated cross-functionally with Endoscopy, Operation (OR), Pre-op, PACU, and Post-operation for a project within the Surgery Department project. It was QI project to find the root causes combined with lean six sigma project for cancellation, delayed, and no-show with seven month base for various physicians.

In the QI project, cancelled and no-show cases were recorded in real time and then retrospectively reviewed monthly and at the end of the study period, the team reviewed all day of surgery cancelled cases to confirm the reason for cancellation and to judge the event as avoidable or unavoidable.

Reduced the number of cancellations, no-show rate, and delayed cases within 1 month period and further by more than 2% or higher by implementing various strategies.

Streamlined the registration, Pre-admission testing, admission process, endoscopy procedure, PACU, and discharge process by identifying the causes and providing the quality improvement tools for each step.

Constructed process maps, root cause diagrams, value stream map, identify 7 wastes: map the process for all points of access to discharge of patients after result. Also, identified scheduling system, the reminder system, hot-line for patient engagement, turnaround time, waiting list, surgeon schedules, recognizes the root cause of cancellation and no-show, reminder system gaps, centralized cancellation system, checklist, and more.

Directed the QI project for Endoscopy Department, formulated and implemented QI tools to reduce wait-time, cancellations, and no-shows for various physicians in the departments. Also, make sure each step is communicated clearly whether that's patient arrival time, physician arrival time, patient transferred to surgery department, discharge time, education of cost that affecting the case which will help the quality of endoscopy cases tremendously.

Constructed a Patient Satisfaction Survey and conducted telephone surveys and in-person to obtain patient feedback, all with team approval and determined areas requiring service improvement. Obtained 85% patient satisfaction survey scores regarding care, efficiency, and service at the hospital. As a result, unplanned surgical variations reduced communication gap, managed time, improved workflow efficiency, and improved employee engagement.

Participated in intensive mock survey for hospital regulations, attended safety huddle meetings, senior executive meetings, shadowing and learned about various administration such as cath lab, ambulatory setting, trauma emergency department, lab and pathology, etc.

Attended weekly meetings to understand multifaceted operations, including management/leadership meetings, senior executive meetings, quality councils, townhall meetings, safety huddles, employee orientations, AIDET education, trained and visited various physician practices such as orthopedic, Karmanos cancer center, etc

Trix Elementary/Middle School (Charter School), Detroit, MI, May 2012 to December 2019

OFFICE MANAGER II/SPECIAL EDUCATION TEACHER ASSISTANT

Instructed students with varying learning styles and capabilities, utilizing lesson plans that were oriented toward the needs of individual students as reflected in their IEPs.

Efficiently provided large prints, Braille materials, and educational aids/equipment to students with visual impairments.

Facilitated in-service training programs on the needs of visually impaired students for school personnel, students, and parents.

Provide oversight for recruiting, on-boarding, performance management, employee coaching, counseling and policy adherence in conjunction with HR.

All Michigan Homecare, Inc, Warren, MI, May 2011 to May 2012

MEDICAL OFFICE MANAGER TO PRESIDENT, DIRECTOR OF CLINICAL SERVICES, AND ADMINISTRATOR

Developed and deployed comprehensive patient nursing, rehabilitation, medical social services, and home health aide programs to ensure that patients received appropriate medical treatments and therapy services; accelerated their recovery and return to optimum health.

Administered daily operations, including scheduling, patient registration, documentation, drug/prescription management, referrals, and homecare admission arrangements.

Monitored compliance with HIPPA, CLIA, medical waste disposal, and OSHA regulations.

Partnered with medical officers on performing QA reviews for client intake, registration and scheduling functions; supported and resolved critical issues.

Church of Christ Care Center-Nursing Home, Clinton Township, MI, May 2008 to December 2011

ACTIVITIES SUPERVISOR TO DIRECTORS AND ADMINISTRATOR OF CLINICAL SERVICES

Prepared and distributed monthly and weekly schedules of activities and their locations.

Communicated information about activity and personal service opportunities (e.g. leisure/recreational programs) to patients.

Organized and facilitated activities in cooperation with other work units, staff members, and participants.

Demonstrated honesty and integrity at all times in the care and use of resident and facility property.

Mercy Home Health Care, LLC, Madison Heights, MI, April 2010 to May 2011

MEDICAL BILLING OFFICE MANAGER TO CEO, VICE PRESIDENT, AND ADMINISTRATOR

Tracked the compliance of billing operations with Federal/State regulatory agencies and corporate policies.

Designed documents and implemented training processes to satisfy staff educational needs regarding departmental policies and procedures.

Education

Master of Health Services Administration, GPA: 3.85, May 2020

University of Detroit Mercy, Detroit, MI

Honors: Upsilon Phi Delta Honor Society, Sister Mary Kelly Award 2020 Winner

Master of Business Administration, GPA: 3.89, May 2020

University of Detroit Mercy, Detroit, MI

Honors: Alpha Iota Delta, International Association of Jesuit Business School (IAJBS)

Bachelor of Health Services Administration, GPA: 3.85, March 2010

Baker College, Clinton twp. MI

Honors: Magnum Cum Lade

Certifications, Workshops, Seminars, and Trainings

Certification: Lean Six Sigma Yellow Belt, ID#:18593884 with no expiration.

BLS-HCP (Basic Life Support for Healthcare Providers) Certification, ID#:165********* with no expiration.

Workshops / Seminars / Trainings: CPR and First Aid (full courses).

Certificates: Collaborative Institutional Training Initiative (CITI) Certificate, VHA Privacy and HIPAA, and VHA mandatory Training part 1 and 2 certificates.

Basic/Refresher Course 2 – Human Subjects Research: Dental/Nursing/Biomedical (41 modules)

Awards and Honors

Alpha Iota Delta, Delta Mu Chapter

Sister Mary Kelly Award Winner, 2020

International Association of Jesuit Business school(IAJBS)

Upsilon Phi Delta Honor Society

Magnum Cum Lade in undergraduate and graduate studies

Volunteerism and Professional Affiliations

American Society for Healthcare Risk Management (2019 – Present)

Association for Community Health Improvement (2018 – Present)

American HealthCare Association (2017 – Present)

American Hospital Association (2017 – Present)

Midwest Chapter of the American College of Healthcare Executives (MCACHE) (2017 – Present)

Mount Clemens Regional General Hospital, Brahmin Society (2015 – Present)

Church of Christ Care Center (2011 – 2013)

Volunteerism

St Leo's Soup Kitchen (January, 2020-April, 2020)

Tutoring Elementary and Middle Students (August, 2002-April, 2020)

World Medical Relief Organization (January, 2020-April, 2020)

McAuley Nursing Health Center (January, 2019-April, 2019)

Mount Clemens Regional General Hospital (June, 2015-August, 2017)

Additional Information

Languages: Fluent in English and Hindi; conversational in Urdu, Punjabi, and Sanskrit

Technical Proficiencies: EPIC, Visio, 6.807 Healthcare Synergy Assistant, E-Thomas, Allscripts, and Medisoft software, EHR, Medical Chart Auditing, HIPPA Compliant and JCAHO trained, transcribe recorded dictation, Schedule appointments, Proficient in Word, Excel, Access, Power Point, Adobe Photoshop, Saint, Citrix, Campus Vue, Internet Navigation, Outlook, Smart draw, ledger, and working knowledge of QuickBooks

Interests: learning new skills, tutoring, reading biographies, gardening, traveling new places and learning about new places and culture.

References available upon request

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