Store Manager Customer Service

T I F F A N Y L A W S O N

*** ******* ** ******, ** 71860 870-***-**** ***************@*****.***

Financial Coordinator with 4+ years of experience preparing facility reports and maintaining the utmost confidentiality. Possesses a B.S. in Accounting and expertise in Microsoft Word. Looking to leverage my knowledge and experience into many different roles.

P R O F E S S I O N A L E X P E R I E N C E

DOLLAR GENERAL

Part Time Lead Sales Associate, March2016-August 2017

• Part time Key Carrier based on the store operating needs and will function as a Cashier and/or stocker and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager

• Assist in setting and maintaining plan-o-grams and programs

• Provide exemplary customer service

• Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses

DEPARTMENT OF HUMAN SERVICES

Fiscal Support Analyst, May 2012 – Present

• Researches and analyzes data, develops or revise processes or policies based on research, and submits prepared report findings to supervisor

• Develops and maintains data bases, spreadsheets and other fiscal reporting mechanisms, reviews and audits fiscal information for accuracy and quality assurance

• Provides technical assistance to others working within various databases and systems

• Performs various accounting duties and assists with budgets and fiscal monthly and year end closing

• Produce monthly productions reports, statistical reports, or other regularly scheduled reports

• Responsible for proper and timely entry of client records, purchase orders, and any other procedural forms required by other departments or divisions

Accountant, November 2007- April 2009

• Establish internal controls and monitor on-going work activities to ensure compliance with deadlines and accounting standards governed by Generally Accepted Accounting Principles. (GAAP)

• Establish and maintain cost allocation methods on department division operations, calculate distributions from costing methods for new and existing work group projects

• Develop forms, tables, matrices and methods for cost allocation distribution

• Review source data and report results for viability in costing methods

• Monitor trends in cost distribution worksheets and prepare quarterly cost percentages to allocate expenditures CATO CORPORTAION

Assistant Manager, October 2014 –March 2016

• Ensure the entire team utilizes selling skills to personalize the shopping experience

• Create an environment that inspires repeat customers

• Create floor coverage schedules that ensure there is always someone available to help our customers

• Coach and train employees to achieve maximum results

• Provide clear and direct vision of where we are going and how to get there Store Manager May 2009-2012

• Supervise a number of employees in a retail environment

• Process paperwork daily, prepare bank deposits, audit registers

• Organize departments according to written and visual planning guide

• Process shipments weekly, and conduct markdowns throughout the store

• Prepare weekly schedules for employees

• Review applications of potential employees and conduct interviews for those that meet minimum qualifications for the positions

WAL-MART

Customer Service Manager, March 2008-April 2009

• Ensure a pleasant shopping experience for all customers

• Manage the training, coaching and performance of over 15 associates

• Ensure execution of established safety, quality and store operations policies, procedures and practices

• Coordinate daily customer service assignments and activities of associates

• Perform register audits on a weekly basis

Accounting Associate, February 2007- October 2007

• Count register pickups and enter reports in the Smart System

• Make change orders and create deposits to be sent to the bank

• Investigate overages and shortages of $20 or more in all registers

• Create loans for registers and associates

E D U C A T I O N

UNIVERISTY OF ARKANSAS AT PINE BLUFF, PINE BLUFF, AR

• Bachelor of Science in Accounting

A D D I T I O N A L S K I L L S

• Proficient in Microsoft Office

• SAP

• AASIS

• Smart System

Contact this candidate