Rana Reda Kamel Murad

Mobile: 010******** Email: add3j3@r.postjobfree.com

**,******* ***** ****** ******, Janaklees, Alexandria, Egypt. Professional Experience:

August 2019

Present

Uber

Egypt-City Operations MENA Funnel Support

• Provide adequate and professional support to increase suppliers’ retention and ensure their satisfaction.

• Develop performance of existing suppliers.

• Offer solutions to operational gaps.

• Find new sources to acquire new suppliers.

• Communicate with suppliers through various channels to facilitate their needs and fulfill their expectations.

May 2019

August 2019

Vodafone UK

Customer Care Agent

• Interact effectively with stakeholders to provide efficient resolutions to any queries.

• Coordinate with customers to assist them with any inquiries, questions or needs and strive to deliver a first-time resolution service.

• Process transactional activities in line with Vodafone standards and policies.

July 2018

September 2018

Tomorrowland Learning Center

English Instructor

June 2018

August 2018

Vision Services

Tele-sales Agent

• Lead Generation

• Direct Sales

April 2018

June 2018

British Council

IGCSE Exams Invigilator

July 2017

September 2017

Al Mansour Group-Seclam Manufacture

Procurement Intern

• Foreign and Local Purchasing and Managing Inventory: purchase raw, packaging and other materials aligned by planning department using ERP- SAP system.

• Contribute in new projects that lead to expand our scope of business. June 2017

September 2017

New Horizons

English Instructor

June 2016

September 2016

ASEB Learning Center

English Instructor

Education:

September 2015

June 2019

BA English Language and Literature,

Faculty of Arts, English Department, University of Alexandria September 2013

June 2015

High School Diploma,

El Nasr Girls College (E.G.C)

Skills:

Presentation Skills MS Office Negotiation Skills

Communication Skills SAP-ERP System Google Suites

Volunteering Experience:

TEDx AASTMT Coaching

Bibliotheca Alexandrina English tour-guide

Make a Contribution Club (Mac Club) Human Rights staff member Languages:

Arabic Fluent

English Fluent

French Intermediate

German Basic Knowledge

Japanese Basic Knowledge

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