Tracy Downing

**** *********** ***, ***********, ** 55417

add3ii@r.postjobfree.com

651-***-****

Professional Summary

** **** **** ******* ********** experience with twelve years of working within in the project management office (PMO). I have a multi-faceted background in health, travel and transportation, public safety, retail, manufacturing, health care and customer service. I excel in execution of project delivery, process improvement, issue resolution, vendor management and negotiations, along with a specialty with high-risk projects. My newly added skill of program management makes my skills highly desirable. I enjoy mentoring project managers, business analysis, senior management and interns in project management methodology.

Certifications and education

Dakota Technical College, MCSE Certified, Rosemount, Minnesota

Normandale Community College - Associate Degree of Arts

PMP Certification PMP Certified 2013

Program Management course through PMI

SAFe 4 Agilist (2018)

Core Competencies

Project Management in agile and waterfall methodologies

Program Management

Process Creation and continuous improvement

Budget Estimating, Forecasting & Actuals

Problem Solving, Risk Analysis & Resolution

Project Deployment Strategies

Change Control Management

Resource Planning and Allocation

Excellent customer service skills

Working with Offshore and OnShore development teams

Customer/Vendor/Contractor Management

Technical competence (software, hardware, network)

Motivated, goal oriented, persistent and skilled negotiator

High level of drive, initiative and team building capabilities to facilitate a positive working environment

Excellent written and oral communication skills

Self-directed

Mentoring on project management and business analysis lifecycles

Management of interns

Skill and Tool Inventory

Agile Methodology -

CA Agile

JIRA

PPM Optics

Sharepoint

Enterprise and International/Global projects

Mentoring on project management

Cloud based technologies

Local Area Network, Wide Area Network knowledge of hardware and software fundamentals

ERP - SAP general knowledge

CRM- Salesforce general knowledge

Windows: Working knowledge of windows environments

Active Directory, LDAP

Microsoft Office Suite (2007, 2010) Word, Excel, Project Visio, Outlook, MS Project

Business process improvement facilitation (JAD), Kaisens

ITSM Service management

Professional Experience

Optum

Primary responsibility Cross application IT project manager working within the Enterprise Preferences Management Program (EPMP) and the Individual Health Record Program IHR). Responsible for the management of all the integration points, end to end for the Provider and Consumer deployments including API integrations, database loads and development tasks for completion.

Program manager/Cross Application IT Project Manager (Jan-2017- present)

Lead overall engagement/programs/projects for the successful completion, on time, on budget within the PHS (Consumer and Provider portal), the Enterprise Preference Management Program (EPMP) and Individual Health Records Program

Manage end-to-end accountability for project or program Delivery *high delivery focus

Engage with client leadership to ensure proper scope and expectations on project

Partner with stakeholders (internal and external to Optum) to ensure proper strategy, planning, alignment, integration and visibility

Lead consensus and decision-making with business, IT and program leadership

Create synergy with PM, QA and development teams to common solutions

Maintain visibility on day-to-day activities with project teams ensuring sufficient face-time with program leadership

Provide status reports to both internal and external stakeholders on a regular basis

Manage project or program financials

Mitigate risks and address program/project obstacles as needed

Lead, coach, manage and mentor project managers

Customer relationship management - internal and external

Manage a defined portfolio of programs/projects in the $5-10M range

Management of matrix resources who may or may not be within a direct reporting structure

Communication to multiple levels within the organization will be required with expectations that the candidate can adjust the level of detail to the audience

The Toro Company

SR. IT Project Manager (Jan 2012- Jan-2017)

Main areas of responsibilities include:

Lead in project management office

Delivery of Enterprise IT projects and services for all divisions at the Toro Company

Provide project management mentoring to Sr. and Jr. level management, Sr. and Jr. level project managers, and business analysts to project management best practices.

Supervise interns (PMO)

Lead role in IT project management office by participating in ongoing continue improvement Kaisens.

Interface with Sr. Executive leadership and VP level sponsors on a regular basis to provide project updates.

Negotiate scope and pricing with potential vendors and manufactures on behalf of client base.

BID and RFP creation and management through implementation definition, execution and transition for project turnover phases.

Manage all components of projects including; scope, budget management, procurement, vendor management, change control and invoice approval.

Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

Key Achievements:

Advance Public Safety e-citation - ($300k)

Computer Aid Dispatch system upgrade – ($250k)

City of Minneapolis and Minnesota State integration of criminal cases- ($65k)

Minneapolis Police Department criminal citation writing system– ($300k)

In Squad Video upgrade. ($1.5M)

Worked with State of Minnesota IT and County IT initiatives during Republican National Convention (RNC) to set up data and video Sharing for viewing at MACC and EOC.

Intelligent Dissemination Information ($25k) –

311 Flexible Staffing ($100k) – create an at home environment for call taking

Mobile Data Computer upgrade ($1.5M) – replace the 180 computers in the squad cars. Implemented a new License plate recognition system with the Minneapolis Police Department and Traffic Control Unit

Upgrade of the Minneapolis Crime Lab finger print recognition application. ($100,000)

Lead the development of the City of Minneapolis Video Strategy and Standards for Video

Identified new business process opportunities

Practice Manager Enhancements ($700k).

PeopleSoft Time and Labor 8.9 – ($1.32M)

Intelligent Traffic Management System ($6 million)

Traffic Control Enforcement upgrade ($500k).

City of Minneapolis

Project Manager (March 2007 – Jan 2012)

Main areas of responsibilities include:

The successful delivery of IT projects and services to Minneapolis Police Department, Minneapolis 311 call center, 911, Regulatory Services, Minneapolis Public Works Traffic division, Financial and Human Resource departments

Client communications, conflict resolution, and compliance on client deliverables and revenue tracking as it relates to the projects.

Produce and review all major deliverables to ensure quality standards and client expectations are met.

Key client contact for team escalations, issues and/or concerns.

Negotiate scope and pricing with potential vendors and manufactures on behalf of client base.

BID and RFP creation and management through implementation definition, execution and transition for project turnover phases.

Manage all components of program including; scope, budget management, procurement, vendor management, change control and invoice approval.

Drive project team to maintain a continuous knowledge of project status, scope and budget, for proactively identify potential issues and/or opportunities within or related to the project.

Create and ensure processes and procedures standards are met, and communication and awareness consistent and clear

Measure team on performance and process adherence.

Understand City of Minneapolis capabilities and service, and effectively communicates all offerings to the client.

Key Achievements:

oPublic Safety software, hardware and infrastructure projects with Minneapolis police department, 311 and 911 ($50k – $1.5m)

oCity attorney projects ($700k)

oTraffic management and traffic control projects ($500k - $6m)

oFinance projects ($1.32m)

oWorked with State of Minnesota IT and County IT initiatives during Republican National Convention (RNC) to set up data and video Sharing for viewing at MACC and EOC.

oLead the development of the City of Minneapolis Video Strategy and Standards for Video

oIdentified new business process opportunities

Ajilon Consulting –Business Analyst Consultant (2005 – 2007)

Client - Target Corporation

Key Achievements:

Operational Data Reporting Project

Business Analyst and lead for the project to collect and analyze common database metrics.

Daily responsibility:

Provided project and resource management for the Oracle, Sql and DB2 database teams with higher focus on the Enterprise Oracle 10 application, building, scheduling, and managing work tasks. Secondary focus on Enterprise SQL 2005.

Run and report metrics for project and resource usage.

Meet with each team member to gather and track work tasks.

Northwest Airlines, Inc., Eagan, Minnesota. (1990 – 2005)

Project Manager/Project Coordinator - Implementation and Support

Main areas of responsibilities include:

Maintain the region west of the Mississippi River airport sites, Eagan campus, Reservations in Bloomington, Minneapolis Airport, technology and headquarter buildings for smaller project requests such as new build outs, upgrades and other special requests as defined

Key Achievements:

AOP Airport of Preference Project ($500k-$1M)

As the project coordinator in Central, West and Southern regions, including the Minneapolis Airport, local technology building and reservation buildings on campus. I handled the software and hardware upgrades moving from legacy mainframe system to window environments. Project involved analysis of current environment, estimation of cost and duration, coordination of implementation and client sign off.

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Analyst - Information Security (7/2000 – 8/2003)

Key Achievements

Novel to NT Migration Project

As a technical resource on the NT migration project, my duties included the preparation and coordination of data in the window environment. Creation and application of policies and profiles and migration of data.

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