Social Media Manager

Elise Strunk

Customer Experience Expert

Professional customer care with a high level of integrity and passion *****.******@*****.*** 720-***-****

WORK EXPERIENCE

**/**** – 06/2020

Sales Associate/Marketing Director

Hampton Inn & Suites Denver-Downtown

Denver, CO

Processes client contracts by entering data into Hilton compliant software. Controls and processes all contracts while creating detailed BEO’s if necessary. Champions all Meeting Spaces while choreographing client needs. While assisting with IT issues. Streams detailed information to operations for incoming Groups and Functions. Maintains proper protocol for Invoices, Rooming Lists and all Documents set up thru Hotel to clientele. Inputs detailed data for large group/convention rooming lists. Assists Director of Sales and Sales Manager side by side with client relations. Manages all Social Media Marketing Tools. Designed precise flyers, Youtube videos, Social media content to represent our personal brand. Personalized all marketing with my unique creativity and personality. Social Media followings grew 25% with these efforts.

Contact: Michael Galligan – 303-***-****

02/2017 – 11/2018

Supervisor

Doubletree by Hilton

Denver, CO

Hilton

Welcomes and greets all guest with our Hilton standard. Conducts bell runs. Local concierge service. Showcases our shuttle service and scheduling. Managed bar staff and clientele. Systemized bar scheduling using the LMS programing. Inventoried and conducted ordering for all liquor orders for two operating bars. Attended operations meetings for entire hotel staff.

Contact: Les Leal – 303-***-****

12/2016 – 02/2017

Manager

Phonecial Kabob

Denver, CO

Managed employee schedule. Inventoried and ordered liquor, beer, wine for entire operations. Handle staff and guests needs. 08/2013 – 11/2016

Asst. General Manager

The Owl Cafe

Apalachicola, FL

Orchestrated high volume reservations as well as conducted/hosted fine dining experience. Worked well and with ease during peak hours. Kept staff on task while bringing a professional dining experience to our guests.Managed car for upkeep of entire restaurant. Controlled high volume of finances through each shift. Was in charge of interviews, hiring, firing of staff.

SKILLS

Word Excel Powerpoint Publisher

Microsoft Office Office Management Employee Training

High Pressure Preformance Account Maintanence

Data Entry Project Management Administrator

Financial Ministry Problem Solver Integrity

Dependability Critical Thinking Team Management

Creative Thinking Accountability

REFERENCES

Michael Galligan-General Manager

“Professional”

Contact: *******.********@******.*** – 303-***-**** Sara Kuta-Director of Sales

“Professional”

Contact: ****.****@******.*** – 303-***-****

Amanda Whiteley-Director of Sales

“Professional”

Contact: ***************@*****.*** – 720-***-****

Cheryl Biggins-General Manager

“Professional”

Contact: ******.*******@******.*** – 303-***-****

Cheryl Rose-Gonzalas

“Personal”

Contact: 541-***-****

ACHIEVEMENTS

2019 Employee of the Year (01/2019 – 12/2019)

Voted by peers and management

Employee of the Month (01/2019 – 01/2019)

Honored by management

Job Description

Job Description

Achievements/Tasks

Achievements/Tasks

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