waitress

NAME:SALLY EPITE EROMBA

Language: English

Nationality: Cameroonian

Mobile: +056-***-****

Visa status: visit visa

Email:ngenang100@gmail.

com

CAREER OBJECTIVES

A professional waitress, excellent customer service and guest service skills, very hospitable, excellent communication skills, smart and attentive seeking for a waitress position to work in a challenging environment as a waitress .where I will be able to provide prompt and courteous service to the customers of a restaurant, cocktail lounge or club. WORK HISTORY 2017 – 2019: WAITRESS HILTON CAMEROON. Career Summary

• 4+ years of experience in providing customer and personal services.

• Responsible to provide good management, training and motivation to junior waitress.

• Responsible to work in all environments and in group to handle hotel services.

• Responsible to manage two sections of restaurant effectively by providing punctual and friendly services to customers. Certification

• Certification course in Professional Server Certification Corporation Customer service

• providing warm welcome for

customers

• make sure my first response to a guest

should never be no

• Presenting menus to customers

• Explaining menu items to customers

• Answering questions from patrons about food and

beverages

• Sharing information with customers about the status of their orders

• Refilling customer drink orders throughout the meal

• Finding out if customers need additional items

• Verifying that customers are satisfied with their orders Sales Dutie

• Taking food and drink orders

• Up-selling additional food and beverage products to patrons

• Entering each item ordered into restaurant register system

• Delivering checks to customers

• Accepting payment for the meal

Operations Duties

• Communicating customer orders to kitchen staff

• Ensuring that customer orders are assembled properly in the kitchen

• Delivering orders to customers

• Removing empty plates, used silverware, and soiled napkins from tables

• Determining when customers have completed the

meal

KEY SKILLS AND COMPETENCIES

• the motivation to learn new knowledge and skills.

• Good Housekeeping duties.

• Have a full knowledge of all food & beverage policies and procedures.

• Familiar with all cash handling & Credit card payment procedures. EDUCATIONAL BACKGROUND

• High SchooL DIPLOMA

Contact this candidate