Customer Service Mental Health case management public benefits

Angela Melanson

add3fg@r.postjobfree.com

**B Carr Rd. Saugus, MA 01906 617/8400199

Education

Salem State University Bachelor of Science, Psychology 2001

Minor: English

Overall GPA: 3.89

Experience

Greater Lynn Senior Services - Case Manager Supervisor; Lynn, MA May 2014-Present

Responsible for the supervision of Home Care case management staff.

Participate in staff development and problem solving.

Monitor case records for appropriate service plan development and intervention, accuracy, timeliness and procedural compliance of documentation.

Ensure back up of case management staff when absent, including CMOD coverage and consumer visitation to complete activities.

Participate in the intake Triage and IDC protocols of Home Care once weekly and as needed.

Function as part of interdisciplinary management team in day to day functions of Home Care Department including policy, procedural and fiscal decisions.

Maintain thorough and current knowledge of Home Care and related programs, clinical eligibility and program guidelines.

Ensure compliance with funding sources and program regulations.

Assist in the development, implementation and revision of policies and procedures. Specifically, the Boston bed referral process and the 24 hour Care Planning process.

Responsible for the provision of oversight and support to the Public Benefits Department.

Assist with the Public Benefits Department requests for a portable hand held scanning device for documentation.

Participate in annual performance evaluations in a timely and comprehensive manner.

Provide consistent collaboration with Protective services, Caregiver Support, Nursing, Fiscal, Housing, Hoarding and Mobile Mental Health for the betterment of the consumer and the support of Home Care Case Management staff.

Responsible for case management of consumers, keeping detailed records, up to date charts and completion of visits and activities in a timely manner.

Department of Children and Families - Social Worker; Malden, MA February 2007-May 2014

Consistent advocacy of Client's rights.

Directed all placement services, case management, parent education and family reunification initiatives.

Interviewed Client's individually and as a family unit, to effectively determine what services would best address their needs.

Presentation of case history and other related case material during court appearances, as well as for review and team discussions with other staff members including the Director of Area's, Judges, probation and Service Provider's.

Evaluated individual client, family and provider needs and concerns on a continual basis.

Maintenance of caseload of up to 25 families at a time working under strict deadlines.

Drafted detail oriented petitions, court reports, service plans, referrals, affidavits, comprehensive assessments and home study documents.

Maintenance of thorough case records.

Chelsea School Department - Substitute Teacher; Chelsea, MA September 2006-January 2007

Responsible for implementing lesson plans.

Creation of classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.

Maintain appropriate behavior of the students for the period that they are in class and during their transition to other classes.

Ensure and maintain accurate attendance records and records of disciplinary issues.

Hawthorne Hotel - Function Waitress; Salem, MA August 2006-November 2006

Customer service skills.

Set up and break down of function rooms for anniversaries, weddings, rotary club meetings and other events.

Extensive knowledge of food and wine pairings.

Training of new staff.

Cocktail service.

Preparation of linens, napkins and other decorative items to be set up and broken down.

Bu's Beach Bar and Restaurant - Head Bartender; Hollywood, Florida February 2004-July 2006

Responsible for opening and closing procedures.

Provided customer service.

Implemented and orchestrated staff trainings and initiatives.

Responsible for hiring and terminating staff.

Maintained a detailed and up to date record of inventory.

In charge of ordering and invoices.

Maintained safety of patrons and staff.

TIPS and Bar Code certified.

Marketing and Customer Relations.

Department of Social Services - Social Worker; Hyde Park, MA October 2001-January 2004

Development and implementation of service plans.

Precise and up to date dictation.

Collaboration with multiple agencies, services, court and school systems.

Excelled in conducting comprehensive family and client needs assessment.

Identification of and referral to necessary in home and community based supports and services.

Ability to be flexible and problem solve with in tight deadlines and with extremely limited resources.

Part of multi-disciplinary teams providing strong advocacy ability.

Decision making to allow clients to make effective progress and growth while ensuring safety and stability

Excellent case management skills

Honors

Graduated Summa Cum Laude May 2001

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