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SHREYOSHI MARTHA GOMES

Profile: Retail Operations Manager with 6+ years experience in the Food & Beverage Industry Work Experience – Food & Beverage Industry

Dec 2018 – Present Retail Operations Manager – Starbucks, Aramark Canada Ltd., Winnipeg

Manage baristas and supervisors at 3 Starbucks stores at University of Manitoba, Fort Garry campus

Conduct interviews, hire, train and discuss performance reviews of employees

Schedule shifts, ensure compliance with Union agreement and control labour costs

Maintain effective employee communication, working relationships and conflict management

Implement & maintain Health & Safety, sanitation, food service standards & quality requirements

Plan food production, waste management, inventory control, ordering and sales forcasting

Meet sales targets working within confines of budget set by higher management

Deal with customer feedback and grievance management Dec 2017 – Aug 2018 Supervisor – Tim Hortons, Aramark Canada Ltd., Winnipeg

Comply and enforce all Tim Hortons operating policies and standards, cash handling June 2017 – Mar 2018 Food Services Worker – Conference & Catering, University of Manitoba

Set up banquets for on and off-campus events such as award & graduation ceremonies, conferences and seminars, weddings and hockey games

Prepare hot and cold meat, vegetable dishes, beverages, salads, sandwiches, simple bakery items May 2017 – Sept 2018 Food Server – Applebee’s Restaurant, Winnipeg

Engage with customers, take & deliver orders, answer questions, communicate with kitchen staff Oct 2010 – Nov 2012 Duty Manager – KFC, Yum Brands, Glasgow, U.K.

Supervise team members and allocate duties as per employee training & expertise

Keep the team focused on customer requirements, check accuracy in taking and delivering order

Coordinate team logistics, communicate team status and report task accomplishment position

Maintain stock, analyse quality of prepared food, ensure cleanliness and personal hygiene standards

Organize and conduct promotional campaigns for new products

Train in Food Health and Safety, First Aid in emergency under the UK Government Regulations Address Phone Email

1616 Pembina Highway, Winnipeg 431-***-**** add3eh@r.postjobfree.com Page 2 of 2

Oct 2011 – Nov 2012 Waitress – Nakodar Grill fine-dining Indian restaurant, Glasgow, U.K.

Engage with customers, take & deliver orders, answer questions, communicate with kitchen staff Oct 2009 – Apr 2010 Sandwich Artist – Subway, Glasgow, U.K.

Prepare handcrafted sandwich as per customer order, cash handling and store cleaning Other Work Experience

Sept. 2015 – Mar. 2017 Geography Teacher, JSS International School, Dubai, U.A.E. June 2015 – Sept 2015 High school Teacher, St. Sebastian High School, Kolkata, India Education

2014 – 2015 St. Xaviers College, Kolkata, India

Bachelors of Education (B.Ed) in Geography & Political Science 2009 – 2010 University of Strathclyde, Glasgow, United Kingdom M.Sc in Environmental Studies

2006 – 2009 Calcutta University, Kolkata, India

B.Sc in Geography Honours

Technical Skills

MS Office applications (Word, Excel, Power point) & Web conferencing (Zoom, MS Teams)

Kronos workforce management solutions

Retail Point of Sale systems

Certifications

2018 Food Handler Training Certification – Manitoba Health 2018 Food Safety BASICS.fst 3rd Edition

2018 Emergency First-Aid / CPR-C & AED – Canadian Red Cross 2017 Smart Choices responsible service certification Languages

English, Hindi, Bengali (fluent in speaking, writing & reading)