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Social Media Customer Service

Location:
Imus, Cavite, Philippines
Posted:
June 25, 2020

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Resume:

#* ******* ****** *********

Hills Subd. Cainta Rizal, 1900

Phone #: (02) 6557254

Mobile #: (091*-*******

E-mail: add3dw@r.postjobfree.com

Jose Mari M. Vasquez

PROFESSIONAL EXPERIENCE

November 2017 to present

The Pearl Chee Buffet Style (Korean Buffet)

Restaurant Manager

Responsibilities:

Manage the entire restaurant operation and organize staff’s schedule. Recruit, train and onboard staff to ensure they are aware of policies, procedures and customer service practices. Ensure that the standard quality hygiene, health and safety policies are implemented in the entire restaurant. Manage the Social Media Accounts of the restaurant and respond to online inquiries and event reservations Attend to guests requests and queries while managing complaints by providing quality service at all times. Source and coordinate with vendors and suppliers.

Performs timekeeping of employees and encode manhours in the report for payroll processing. Ensure that the company is compliant with the DOLE mandated computation of overtime, holiday pay, etc. Estimate future needs for goods, kitchen utensils and cleaning products and order from suppliers as necessary Prepare request for payments to all suppliers and payroll purposes. Organize events and ensure that the requirements of the guests are delivered accordingly as per agreement. Create detailed reports on daily sales, inventory reports, monthly reports, employee reports and all other reports required by the investors Provide marketing strategies to introduce the restaurant to the neighborhood and in the online community Develop and recommend promos for special events for investors assessment and approval Counsel employees and facilitate administration investigation as necessary; Introduce and manage the OJT / internship program of the restaurant Provide necessary certifications required by the employees and government agencies Assess and recommend cost cutting ways to further help the restaurant operations Serves as back up of dine in staff and back up kitchen staff as needed. November 2015 to May 2017

Uber Partner / under Happy Choy’s Transportation

Operator / Driver

June 2012 to October 2015

Bellevue Hotel under TransOrient Manpower Services Driver

Responsibilities:

Pick up and drop off marketing staff to our respective clients; Acts as limousine driver for some events such as but not limited to wedding, events or service of VIP guests. October 16, 2011 to April 2012

Resorts World Manila (REMINGTON Hotel)

Parking Administrator

Responsibilities:

Ensure order and safety of guests and their vehicles in the premises; Manage and attend to varying complaints and concerns of guests; Manage parking slots by doing manual count of vehicles in the car park area; Create daily and monthly reports to ensure management is aware of concerns; Act on help items in a daily basis

August 17, 2009 – October 15, 2011

Resorts World Manila (MAXIMS Hotel)

Valet Jockey/Assistant

Responsibilities:

Properly assist guests by accommodating their vehicle; Inspect vehicle before handing the parking ticket to the guest; Properly park the said vehicle;

Retrieve vehicle of outgoing guests;

Calculate daily tips and distribute it equally among colleagues; Manage complaints of guests when acting as Transportation Specialist for the day. November 2008 – May 2009

Mr. Pete’s Trading Incorporated

Driver/Production Staff

Responsibilities:

Take charge of pick up and delivery of merchandise to different supermarkets in Luzon; Join different food fair to promote merchandise

Attend seminars which is relevant to the products endorsed by the Company; Acts as the executive driver of the Company’s proprietor when necessary. June 2007- November 2008; June 2009- August 2009

Pangalatok’s Delicacies

Driver

Responsibilities:

In charge of pick up and delivery of merchandise to different supermarkets in Luzon; Join different food fair to promote merchandise

Visit different provinces to gather ingredients and products; Attend fiestas and events to experience different Philippine delicacies to source potential items to include in the Company’s merchandise; Invent new dishes and promote it to the general market. September 2006 - April 2007

Elizarde’s Snack House

Service Crew

Responsibilities:

Attend to client’s orders

Prepare orders of clients specifically pizza, shawarma and different kinds of burger Market goods and prepare materials needed for food preparation Prepare daily income report of the snack house

Deliver client’s orders to their respective houses Promote the snack items by different marketing strategies implemented in the neighborhood November 2001- May 2002

Dixie’s Catering

Waiter

Responsibilities:

Assemble set-up of tables, chairs and utensils for special events; Ensure the checklist needed in every event;

Serve dishes and drinks to guests;

Properly store utensils and equipment used in an event; Clean the venue when the event is done.

PERSONAL DATA:

Birth Date: September 12, 1985

Age:33

Height: 5’8

Sex: Male

Nationality: Filipino

Religion: Christian

Civil Status: Married

EDUCATION

COLLEGE

College of St. John Paul

Ortigas Cainta, Rizal

Hotel and Restaurant Management

2018

STI College

Ortigas Cainta, Rizal

Diploma in Computer Electronics Technology

2006

TESDA

Binangonan, Rizal

Automotive

2003

HIGH SCHOOL

Felix National High School

Cainta, Rizal

2003

ELEMENTARY

Twin Peaks Academy

Brookside Hills Subd. Cainta, Rizal

1999

REFERENCES

Available upon request

I hereby certify that all information stated above is true and correct to the best of my knowledge.

Jose Mari M. Vasquez



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