Customer Care Specialist

MARSHA JACKSON-

BONEPARTE

add3dp@r.postjobfree.com

843-***-****

**** *** ** **********,

SC, 29532

C O N T A C T

E D U C A T I O N

BURNETT BUSINESS

SCHOOL

Boston, MA

Certi cation Secretarial Science

(Feb 1989)

Excellent customer service

Ability to multi task

A D D I T I O N A L

S K I L L S

C A R E E R O B J E C T I V E

Detail-oriented professional with over 10 years of experience and a proven knowledge of con ict resolution, customer communications, and work ow planning. Aiming to leverage my skills to successfully ll the Customer Care Specialist role at your company.

P R O F E S S I O N A L E X P E R I E N C E

MANAGER

Hardee’s, Darlington, SC / Jun 2015 – Present

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Maintain food and equipment inventories, and keep inventory records. Schedule sta hours and assign duties.

Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary. Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.

Organize and direct worker training programs, resolve personnel problems, hire new sta, and evaluate employee performance in dining and lodging facilities.

Order and purchase equipment and supplies.

HOUSEKEEPING SUPERVISOR

McCloud Regional Medical Center, Florence, SC / Jun 2010 – Dec 2018 Plan and prepare employee work schedules.

Coordinate activities with other departments to ensure that services are provided in an e cient and timely manner.

Inspect work performed to ensure that it meets speci cations and established standards.

Perform or assist with cleaning duties as necessary. Confer with sta to resolve performance and personnel problems, and to discuss company policies.

Establish and implement operational standards and procedures for the departments supervised.

Investigate complaints about service and equipment, and take corrective action.

Maintain required records of work hours, budgets, payrolls, and other information.

Inspect and evaluate the physical condition of facilities to determine the type of work required.

Check and maintain equipment to ensure that it is in working order. Instruct sta in work policies and procedures, and the use and maintenance of equipment.

Issue supplies and equipment to workers.

Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.

Direct activities for stopping the spread of infections in facilities such as hospitals.

Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

CUSTOMER SERVICE REPRESENTATIVE

Verizon, Columbia, SC / Apr 2000 – Dec 2008

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. CUSTOMER SERVICE REPRESENTATIVE

Time Warner Cable, Columbia, SC / Mar 1995 – Feb 2000 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

R E F E R E N C E S

SELENA KENNEDY, GENERAL MANAGER, HARDEE’S

843-***-**** - Former General Manager

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