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Customer Service Manager

Location:
Orem, UT, 84058
Salary:
19.50 an hr
Posted:
June 25, 2020

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Resume:

KARON HARALDSON

**** * ** *, ****, UT *****

801-***-**** EMAIL: add3di@r.postjobfree.com

CAREER SUMMARY

** ***** **** ************** ************: proven management skills, operations, finance, manufacturing, inventory control, communications, customer service, training, public speaking, auditing, and purchasing skills.

Computer skills include –

* Excel, Word, PowerPoint, & Publisher * Sequel Query Analyzer * Strong collection skills * Networking programs * Outlook * Process writing skills * People Soft * Activant/Profit 21 * Accounting

OBJECTIVE

Ambitiously seeking a professional venue where I can utilize my skill set and talents to the betterment of the company. Impacting the bottom line in a positive way, adding to the overall growth of the company. I love helping my employer, and client base achieve their goals. While working to improve my personal growth and skill set.

PROFESSIONAL EXPERIENCE

Bell Janitorial Supply LLC Salt Lake City, Utah 08/2008- Current

Office Manager/Accounts Receivable/ Sales (Janitorial Supply Company)

Managed accounts receivable and collections, reconcile books each day; make deposits to various accounts. Created accounts receivable/credit department policies and procedures.

Decreased past due accounts receivable from 95% 120 days late to 94% within terms.

Attend NACM trainings and Monthly group meetings stay current with credit trends.

Customer service manage/audit web, fax, email, & call in orders to ensure timely accurate order entry. Created and presented Power Point Customer Service Training.

Verified New customers credit worthiness, set up new prospective customers, and new customer accounts in the system.

Manage input electronic submission of invoices and statements to customers via email, fax, US Postal.

Handle customer service issues/inquiries, research and find resolutions. Ensure our customers feel their needs are met, and we value you their business!

Zions Bancorp. Salt Lake City, Utah 05/2008- 08/2008

Commercial loan division – Quality Controller (Financial Company)

Reviewed Commercial loans to ensure Compliance Levels to 98.8% to 100%

Worked with Loan Officers and underwriters to complete loan information.

CR England Trucking. Salt Lake City, Utah 07/2007-02/2008

Dedicated Billing contract negotiator (Trucking Company)

Decreased past due accounts receivable to be 90% within terms.

Monthly reporting of AR collections and Reconciliations

Negotiate contracts for dedicated fleet customers (Coca Cola, Walmart, Pepsi, Pepperidge Farms, etc.)

Select Portfolio Servicing, Inc. Salt Lake City, Utah 08/2005-07/2007

Transfer Coordinator/Administrative Assistant (Mortgage Servicing Company)

Reformed processes by creating Training Aides with step-by-step instructions to follow

Increased government RESPA Compliance Levels to 98.8% to 100%

Developed Reporting Processes to cut time constraints in processing of all, weekly and monthly reports

Fairchild Semiconductor West Jordan, Utah 03/1998-03/2005

Materials/Logistics Buyer (Semiconductor Manufacturing Company)

Reduced the inventory from manual system, to more productive system. By creating/maintaining an access database to assist internal in house customers (Engineers & Maintenance techs).

Reformed inventory discrepancy of $40,000.00 to less than $6000.00. I created inventory quantity and cost reports.

Reduced number of inventory items from 6000 to 4000 in 3 yrs.; avg. mo. cost savings of $50,000.00.

Developed and implemented training program and processes for all departments

CCI Marketing/Hi Tech Stoves Clearfield, Utah 02/1992-02/1995 Credit Manager (Pellet Stove Manufacturer and Marketing)

Managed accounts receivable and collections for three subsidiary companies.

Reconcile books each day; make deposits to various accounts.

Verified New customers credit worthiness, set up new prospective customers, and new customer accounts in the system.

Decreased past due accounts receivable from 95% 120 days late to 94% within terms.

Developed and presented training for new sales reps and distributors.

Created accounts receivable/credit department policies and procedures.

Handle customer service issues/inquiries, research and find resolutions.

EDUCATION AND TRAINING

oWeber State University, Ogden, Utah 2001-2005; APICS, Completed 3 of 5 courses

oHorizons, Software courses 2005 Business math, Business 101, 1978

oVarious Customer Service classes throughout my career

oManagement classes through ZCMI, and Bon Marche retail stores

oCompleted courses in Business writing, communication, crucial conversations

oNACM Credit Bootcamp, legal rules for collections

oSpeakers Choice (course in public Speaking)

Community Service

Served as Vice President of Lambda Delta Sigma sorority while in attendance at Weber State

Served on CUB student activity committee while at Weber State

Served as a Vice President of the Utah Junior Chamber of Commerce for the State of Utahp

Volunteer for the Huntsman Institute fun ride & run.

Many more…over the years



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