Syeda Sabrina Yesmin Salim

Summary

To make a significant contribution in the ever-expanding world of Information Technology and seeking participation in new challenges in the exploring embedded system applications, new payment gateways where my skills, potential and analytics can be used in stimulating and enhancing the teamwork.

Around 13 Years of IT experience with expertise in development, automation and manual testing and test management.

8 years extensive experience as Test Lead and onsite coordinator handling teams in different geographical areas (United Kingdom, US,India and Portugal)

Experience in Mobile testing for Android and ios.

Experience in tokenized payments with Mobile Apps (both android and ios)

Experience in testing mobile applications through stimulators – EggPlant

Experience in testing multi-tier applications with web-services

Experience in UAT testing and Live Proving with Mobile apps

Experience in preparing test case scenarios from BRD and FSD, walkthrough with BA’s and test cases scripting

Experience in drafting testing strategy, Test Plan, Risk Management Plan, Traceability Matrix, Root Cause Analysis, RADAR, Defect Prediction Model

Experience in UFT scripting, framework design and Business Process Testing.

Experience as Agile Scrum Master

Experience in Business Analysis, Requirement gathering, preparing functional specification documents

Experience in stakeholder management and 3rd party handling involving complex projects (currently handling relations with VISA Inc., Communisis Inc., Apple Inc., Tsys., Google Inc.)

Well acquainted with the SDLC and STLC, client/server and web based applications testing.

Experienced in Agile and Waterfall Model

Sound knowledge in Banking and Finance, telecom, health and Insurance domain

Experience in Risk based testing approach

Experience in Lean Sigma implementation

Expertise in Quality Centre, ALM for test management, creating, managing and executing test cases, defect logging and generating reports.

Expertise in Business Process Testing automation framework.

Experience in database testing (Oracle, SQL)

Experience in Transformation projects and in defining testing process during transition process

Well versed in preparing user acceptance test documents, release notes, management reports, project outcome reports and audit

Experience in leading manual /automation testing team in results oriented direction and produce test deliverables in timely manner with multiple projects

Experience in formulating Defect Management Process for projects

Experience in NDA (Non –Disclosure Agreement) project management which are complex in nature and secret/ classified to organization during project time frame

Technical Expertise

Complex Payment system on Mainframes consists of Card Transactions Authorization, Card Lifecycle Management, Payment Clearing and Settlement, Ledger Postings, Reconciliation, Disputes and Chargebacks.

Tokenized payments [Apple Pay, HCE] consist of Card Enrolment/Provisioning on Mobile Device, Token Generation, Payments [NFC [Near Field Communication] and In-App [e-Commerce]] payments, Token Management, Card Lifecycle Management, Customer communication.

Implementing test optimization techniques and used Functional Coverage Unified Solution (IBM FOCUS) to implement CTD [Combinatorial Test Design] in different projects.

Expertise in testing with VISA for ATM, POS and Other Card transactions including clearing and settlement in BASE24.

Experience in API testing

Experience in ETL testing

Project Management

Track project activities using Microsoft Project Plan [MPP] and review with project stakeholders to track the project progress and remove bottlenecks.

Manage and liaise between different teams- Networking, & Hardware, Release and Deployment teams and Post production management.

Expertise in Global Test Estimation Framework [GTEF] used to derive the concrete estimation.

Collaborate in Quality Gates/checkpoint review and creation of project readiness report.

Providing estimates for the projects planned in specific releases Work closely with Technical Architecture and Business Analysis teams so that teams are aware of the solution and enhancements planned for systems.

Ensure that test plan covers all the necessary points related to the projects and all requirements are covered in test scripts and mapped to requirements using Traceability Matrix.

Document and report all errors/faults and ensure resolution including re-testing as required by providing regular status reporting to relevant business areas.

Expertise in project transformation and productivity improvement activities like Risk Based Testing [RBT] approach adoption, Combinatorial Test Designing [CTD-used Functional Coverage Unified Solution (IBM FOCUS)] technique implementation to optimize tests without compromising test coverage.

Manage RAID [Risk, Assumption, Issue, Dependency] for projects

Expertise in Functional Testing, Non-Functional Testing [Performance and Operational Acceptance Test i.e. Alert/Monitoring test] around payments applications.

Business Analyst

Perform walkthrough sessions with the client business users to understand the requirements.

Prepare the High-Level Business Requirements and then correspondingly design the Detailed Business Requirements.

Performed validation of the requirements for the different functionalities with the Development and Design teams.

Analysis of End-to-End data flow i.e from Source systems to Landing to Staging to Reporting Systems tracking the final line items for each of the work stream in terms of transformation as well as business logic.

Development of functional scenarios for checking data consistency, data integrity & calculation engine consistency of the overlapping line item in the reports.

Participate in the Change Review Board meetings from BA perspective.

Design reports for the management on the progress of the DBRs and risks and issues.

People Management

An efficient communicator combining coordinating, interpersonal & problem-solving skills along with analytical & leadership capabilities to enhance self and overall organizational objectives.

Manage complex team across different locations and successfully implement different projects and provide quality implementation without any major observations in production.

Manage individual and team performance standards to achieve and exceed business expectations by providing feedback on bi-weekly basis and also assign different tasks [trainings, workshops etc.] to perform along with BAU to enhance their interpersonal/behavioral skills.

Manage project stakeholders [onshore and offshore] effectively and keeping them on same page [using Daily/Weekly reports and Conference and Video calls] despite of different geo locations

Professional Experience

Client 01

Oct 2019 – March 2020

Test Lead

Project Description

The projects are focused on creating log pages to maintain the technical complaints on the aircrafts, categorizing the priority of the activities, assigning crews and technicians with required skills to fix the issue and providing sign off to aircraft fit to fly.

Environment

SQL, ios, API, TFS

Responsibilities:

Provide estimates and plan for required resources and enable them with required domain knowledge

Participate in Sprint grooming and planning sessions and provide feedback on testing scope/effort needed

Analyzed the User Stories to determine the functionality to be developed / tested, and created Test Scenarios/Test cases for Functional Testing.

Worked with Business Analysts to analyze Requirements and create Functional Test Cases.

Involved in Requirement Analysis, Test Estimation, Test Planning, Test Execution, Defect Reporting etc.

Project was in Agile-scrum methodology with daily stand-ups, weekly defect triage

Performed System, Ad hoc, Functional, Regression and UAT testing. Supported Go-Live activities

Used JIRA, TFS for managing Test Requirements, Test Cases, Test Execution and Defect tracking.

Involved in various levels of Testing and created Test Artifacts, Test execution status etc.

Automate regression test cases using AccelQ so that it can be used for all releases

Work with 3 other application teams that come under Crew Technology to handle escalations, discuss and finalize resource forecast, strategize automation and performance testing where needed across those applications.

Client 02

Location: Hawaii

February 2018 – August 2019

Quality Assurance Lead

Project: Core Conversion Program, AML-Customer Due Diligence

Project Description

Core Conversion Program: The core conversion program aims to replace the existing Systematics platform to IBS. This intends to change the overall banking process for client and make it digitalized. All the third-party software's will be integrated through microservices to the IBS solution.

AML-Customer Due Diligence -client needs to implement Customer Due Diligence as part of the US federal regulations and has opted for replacing the existing BancNet system which performs CDD only for Depository accounts to Actimize AML-CDD solution. The Actimize AML-CDD solution is an end-to-end customer risk management solution. Starting with the initial on-boarding process and continuing throughout the customer’s lifecycle, the Actimize AML-CDD solution provides a comprehensive solution including enhanced due diligence, compliance and risk mitigation, and proactive ongoing monitoring capabilities.

Environment

SQL Server 2005, SmartBear, JIRA, Nice-Actimize CDD, Mainframe Systems, Q2, AWS

Responsibilities:

Track project activities using Microsoft Project Plan [MPP] and review on bi-weekly basis with project team to track the project progress.

Design the test strategy, detailed test plans, automation strategy. Defect management process for the programs/projects.

Manage and liaise between different teams- Networking, & Hardware, Release and Deployment teams and Post production management.

Manage external vendors like NICE, FIS, TSys, Q2, Crowe for the project deliverables.

Prepare the Traceability Matrix, test scenarios and test cases for the projects

Prepare the automated scripts for the project using Test Complete.

Prepare the UAT test scripts for the Business users

Prepare the test data for the downstream systems and manage the batch run

Perform Data Validation testing and ETL testing for the projects

Perform reconciliation testing for the accounts and banking products.

Work with the Business Units to streamline the requirements and manage their expectations.

Participate in review meetings for requirements, deliverables and setup processes acceptable by all vendors for the deliverables and project health checks.

Publish the project health report for the senior management.

Client 03

Location: Wisconsin

November 2017 – February 2018

Project Lead

Project: Wealth Management

Project Description

The Wealth Management area of client Mutual was implementing a series of changes through SafeAgile methodology. The changes were aligned to implement the Sales Reorganization of the organization and implement changes to the existing Welcome Letters and 36 Months Letters.

Environment

JIRA, Netx360, PeopleSoft, Selenium, TFS

Responsibilities:

Introduce the testing and Project Management practices to the Wealth Management area.

Work with the BA to define the acceptance criteria for the User Stories and ensure that these are testable.

Implement the Global Test Estimation Framework [GTEF] which is used to derive the concrete estimation model.

Participate in daily stand up meetings, sprint planning, sprint retrospective meetings.

Coordinate with the test team and business to define the SIT and UAT phases of testing.

Work with different scrum teams.

Prepare the test scenarios and test cases for the User Stories

Review the automation scripts.

Client 04

Location: Singapore

April 2017 – November 2017

Test Lead

Project: Regional Processing Payments program, Asian Cash Management System program, Blockchain Implementation program

Project Description

Regional Payment System (RPS) is a new Payment Engine introduced by BTMU, implemented in Singapore. RPS is based on TCS BaNCS payments engine. RPS is expected to provide advanced payment service to BTMU's own Asian branches across 12 countries, which has ability to absorb differences of domestic clearing house formats.

Blockchain implementation for BTMU

ACMS is a new cash management system currently implemented for HK. This is designed to remove the legacy system. The ACMS program involved debt recovery, multi- currency collections and check payment systems. The collections were based on the product type, the Ordered Currency and the Payment /Collection Mode. The different user roles had different entitlements and permissions. The collection was then processed and authorized based on workflows.

Environment

SMILE, OVS, PeopleSoft, Java, Dot Net, HP -ALM, RFT

Responsibilities:

Co-ordinate with the BA, Dev and Test team to ensure that the end to end collections and payments workflows are captured in the requirements and are designed and developed accordingly.

Participate in daily meetings with project stakeholders to update on the project status, resolve issues and bottlenecks.

Ensure that the Code reviews are conducted and best practices in coding are implemented.

Design the test strategy, detailed test plans, automation strategy. Defect management process for the projects

Ensure that all the project documentation- Technical specifications, Functional Specifications, Test Plans, Project Plans are reviewed and approved by stakeholders.

Implement post-production support to the client for any production issues

Perform functional testing for the projects

Troubleshoot the automation scripts defined in RFT

Client 05

Location: Australia

September 2016 – April 2017

Test Lead

Project: Accounts, Project and Asset Structures

Project Description

APAS project is a strategic initiative of client to simplify systems and information structures across the business. The APAS project aims to improve the visibility, quality and consistency of data and reduce manual or duplicated tasks. With the removal of Ellipse customizations, data errors are detected by daily reports and monitored by data owners. This change now allows a new flexible project structure - hybrid project hierarchy.

All the different systems posted the details to the SAP-ERP application. This included the payments and Collections details as well. The SAP-ERP application acts as the central payment in which a subsidiary receives an invoice from a vendor, reviews and approves it, and then runs the payment program at the subsidiary level. This generates an IDoc with a payment. The SAP-ERP system also sends an invoice to the customer, the customer receives it and ones the payments are made the system is updated in the General Ledger.

Environment-SAP-ERP, Primavera(P6), ETL Informatica, Oracle, SQL Server, ARIBA.

Responsibilities

Track project activities and backlog items in JIRA.

Work with the BAs to streamline the requirements and ensure that the acceptance criteria are well designed.

Participate in daily stand up calls, sprint review and sprint retrospective meetings.

Ensure that all the integration points are tested successfully for end to end flow of payments, invoices, and maintenance work items.

Work with tech leads to help resolve any technical issues and identify dependencies.

Prepare the test cases in JIRA for the User Stories

Test execution for ETL, SAP and P6 Primavera systems

Perform API testing

Client 06

October 2014 – August 2016

Quality Assurance Lead

Project: -Android Pay, Apple Pay, Samsung Pay, Contactless Cards

Project Description

The Android Pay / Apple Pay/ Samsung Pay projects was aimed at delivering the ability for client members to use their compatible mobile devices (Samsung S6 Edge Plus, S7 and Android 4.4+ and above, Apple 6S and above) to make secure contactless payment with a very similar experience to Apple Pay. The solution was undertaken to extend the Visa Europe Token Service which manages the payment aspects of Apple Pay and was an extension of client’s existing mobile device payment capability. The SAP Banking Services Deposit Management system acts as the central collections and payments system where all the payment postings for the cards and tokenized payments are made. The system is also integrated with Client AML platform to track transactions ( card and tokenized) against any federal violations.

Environment

Base24, Payments DB, CARDMS, PRM, SAP Banking Services Deposit Management, HP-ALM, UFT

Responsibilities

Track the testing activities in the overall project plan.

Manage and liaise between different teams- Release and Deployment teams, Test Lab.

Design the test strategy, detailed test plans, Defect management process for the projects.

Test cases scripting for Base24, Online Banking and SAP Ledger systems

Test Data Management for the downstream systems.

Perform web services testing using Stubs.

Prepare test cases for UAT testing.

Perform Live Proving for the apps.

Participate in defect triage calls with vendors and third parties

Manage external vendors – Apple Inc, Samsung, Google, TSys for the project deliverables, testing and defects fixing.

Participate in review meetings for requirements, deliverables and setup processes acceptable by all vendors for the deliverables.

Co-ordinate with the training team to prepare the training documents released to the Customer Service Representatives.

Client 07

Location: UK

February 2014 – October 2014

Test Lead

Project: FinRep, CoRep

Project Description

The FinRep project has been set up specifically, to meet the new FINREP regulatory reporting requirements that cover reporting of client’s consolidated (Client Group) level requirement, for where there are circa 3700 data items across the full set of submission templates of which approximately 3250 are applicable to client. The project aims at fully reconciled and compliant set of returns that can be submitted to the EBA via the PRA at the required reporting intervals (currently quarterly) from Axiom in the XBRL format for the start date that the EBA set.

The CoRep project has been set up specifically, to meet the new CoRep regulatory reporting requirements that cover reporting of client’s consolidated (Client Group) level requirement. The solution aims at producing a set of existing PRA monthly and quarterly returns which have been reconciled, compliant and approved, submitted in line with regulatory timescales

Environment

Axiom, QTP, HP-ALM

Responsibilities

Track project activities using Microsoft Project Plan [MPP] and review on weekly basis with project team to track the project progress.

Ensure that the BA team captures the requirements and that the aggregates from the different departments are correctly processed in the regulatory reports.

Design the test strategy, detailed test plans, Defect management process for the projects

Development of regulatory reports using AXIOM Controller View

Experienced in Axiom SL Controllerview Objects like DataSource, Data Model, Modify Model, Portfolio, Aggregation, Shorthand, Calendar, Tabular Report, Freeform Report, Favorites and Enterprise Calendar

Validate DataSource and Data modelling through SQL

Reconciliation of respective templates and XBRL Report Submission for European Banking Authority of individual Project using GaBRIEl (Gathering Better Regulatory Information Electronically)

Consulted with Subject Matter Experts (SMEs) and development teams to identify and refine test requirements

Client 08

March 2012 – January 2014

Test Lead

Project: BLDM

Project Description

The CAIRO to BLDM Link Project, aimed to remove the duplicative data entry processes for corporate banking and ensure that all Financial, Risk, Compliance, Audit and Regulatory Reports continue to report the data when the system of record source transitions from Maestro to CAIRO. This required a feed from CAIRO of the loans to the BLDM and for all regulatory and business reporting for the BLDM to use. The project will build and implement an automated data link/feed from CAIRO to BLDM that contains the required data elements to produce all required Regulatory & Operational Reporting for Corporate Banking US loans only.

Environment

Dot Net, SQL Server 2003, QC

Responsibilities

Design the test strategy, detailed test plans, Defect management process for the project.

Co-ordinate with the teams in Canada, US and India to manage the deliverables.

Provide test estimates for the projects planned in specific releases.

Prepare the test scenarios and test cases for the functionalities.

Review and walkthrough session with BA for the scenarios.

Perform RCA for the defects and take mitigation strategy to deliver quality code.

Publish the test outcome reports for the project.

Client 09

Location: Lisbon

April 2011 – February 2012

Test Lead

Project: PTSI

Project Description

PTSI is a 3rd party testing project. The aim of the project is to enhance the existing testing quality. Also, to improved test-process and increase savings in test-effort. The objective is to make the testing activities of the client more process oriented and structure the Defect Reduction program, Test Data Management Program and enhance the transparency to the client. The project spreads to testing in three domains- Portal, SAP and Siebel/CRM.

The SAP-RMCA application is a single system for credit evaluation and management, billing and e-invoicing, dispute resolution, collections management and account receivables. It improves customer service and accelerates collections and reduces DSO. It identifies overdue accounts, prioritize collections, generate worklists and integrates data to manage disputes. Correspondence and dunning functionality is available in process receivables.

Environment

Java, J2EE, SAP, Siebel, HP-ALM

Responsibilities:

Define the transition process for the project- implemented in two phases (26 applications as part of First Phase and 15 applications in the second phase).

Co-ordinate with Business units and apprise them of the transition process.

Manage the transition teams for SAP-RMCA, Portal and CRM applications.

Prepare the test scenarios and test cases for the SAP-RMCA application

Prepare integration test cases for Portal, SAP-RMCA and CRM applications

Prepare the test data for the batch runs.

Prepare test cases for UAT testing

Participate in review sessions with BA and UAT testers

Lean Sigma implementation for the project.

Client 10

Location: US

March 2009 – July 2009

Test Lead

Project: PLUS, New Application

Project Description

Producer Life Underwriting Service (PLUS) Front Office is the means by which our Client manages service delivery to their customers while ensuring they meet or exceed their customers' expectations. PLUS, Front Office is a web-based system. The application manages the New Business process from application to policy placement. This single application allows users to view details associated with a case/application, update existing information, enter new information and move the application through the application process. PLUS consists of the Navisys Front Office (FO) application, the Transformation Services Layer (TSL), which includes split/merge utilities, and Print Output Services (POS).

LifePro is a database with GUI where all the policy details are maintained. Policy applied through application like FIC, after a batch run is placed in LifePro database. Through Native Lifepro GUI desktop application we can access the database information related to the policies. Through LifePro, we can retrieve policy related information and can make necessary changes to the policy like Term Cancellation, Processing Death Claim, Viewing the Payment History Details etc.

MYTERM (FIC-QA) enable customers of participating financial institutions including banks, brokerage houses, credit unions to apply online for life insurance over the Internet using a web browser.

Environment

Java, QC, QTP

Responsibilities

Manage the deliverables for 16 applications which were part of the project.

Work with the BA to streamline the requirements ensures that all the requirements are documented and delivered.

Participate in review meetings for requirements, deliverables and setup processes acceptable by all vendors for the deliverables and project health checks.

Manage the project risks in the RAID log and define the mitigation strategies.

Ensure that the documentation for the projects are reviewed and updated throughout the project lifecycle.

Prepare the test strategy, automation framework, defect management process for the project

Review the test scenarios and test cases written by the testing team.

Review the automation scripts written in QTP

Client 11

Location: India

October 2007 – February 2008

Project Lead

Project: Financial-Tracking application

Project Description

Client provides the investment community with online services and systems that automatically and consistently analyze and monitor a wide variety of activities and data points. For each client, it provides a set financial data on daily basis, in terms of Holdings and Transactions, which in turn is preprocessed using third Party tool for converting multiple format files to valid unified format and uploaded to Application Web server using EAGLE (ETL tool) for client access.

Environment

Python, Zope, SQL Server, Crystal Reports, QC

Responsibilities

Work with the BA to understand the requirements and ensure that the requirements are delivered.

Prepare the test scenarios and test cases for the project

Perform end to end SIT testing

Perform database testing

Update the Project Manager for any issues/ risks for the deliverables.

Client 12

August 2003 – December 2006

Lead Developer

Project: Integrated Application System

Project Description

An object-oriented branch application system developed for client to be implemented across all its branches in India. It is an n- tier application. All the applications are defined as collection of application objects. There is one central server and multiple queue servers across India. The central server stores data of all the branches and is responsible for maintaining consistency with the queue servers.

The project was aimed to convert the legacy system to a more object-oriented application process for the Bank’s collection, payments, tellers, regulatory reporting systems.

Environment

ActiveX DLL, COM SQL Server, QC, QTP

Responsibilities

Co-ordinate with Business users to understand the requirements and prepare the Functional Specification documents for the project.

Co-ordinate with the Tech Architect for designing the solution for the applications.

Perform code review and unit test the code to deliver quality code.

Fix any defects found by the testing team during SIT and UAT testing.

Provide RCA for the defects detected.

December 2000 – July 2003

Other projects as Tester, Developer

NewApp- Metadata

Impact

Orion Lite developed as a product

Education

B. SC, Gauhati University, Assam

Systems Management, NIIT Delhi

Certifications

Certified Scrum Master

Certified in Quality Management Program from the Quality College of the Philip Crosby Associates

Lean sigma certified

Project Management Orientation Certified – PM54G

Rational Portfolio Manager Certified – PM45G

Globalization Verification Test certification (GCC101)

Test Planning and Risk Analysis certification (ITU 301)

Awards and Recognition

Eminence Excellence award by IBM, for outstanding performance and delivering critical project

Manager Choice award 2017

PRIDE award by Nationwide Building Society, UK for outstanding performance in Apple Pay Project.

PRIDE award by Nationwide Building Society, UK for outstanding performance in Contactless Project.

Services Excellence Award from Sjang Ramaekers, Application Services Leader, Benelux.

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