Customer Service Representative

Hannah Grew

Buffalo, New York

716-***-****

************@*****.***

Education

West Seneca East High School

High School Diploma Graduated - June 2018

Erie Community College August 2018-Current

Criminal Justice/Social Work

Employment History

TOPS Friendly Markets, Lancaster, New York

Guest Service/Customer Service October 2017 – Present

A customer service coordinator providing a high level of customer service for an organization. Interacts with customers to answer their inquiries about products, accounts, and services. As a customer service representative, I was responsible for providing high level of customer support. Customer service to customers before, during and after their purchasing experience. Deliver fast, friendly, and knowledgeable service for routine questions and complaints. Able to handle stressful situation of reducing customer dissatisfactions through decisive communication and focusing on solutions.

Professional Skills

-Clear Communication

-Reliable

-Time Management

-Empathic

-Patience

-Efficiency with Microsoft Programming

-Phone Service

-Computer work

-Conflict Resolution

-Multitasking

-Documentation Skills

-Strong verbal and written communication skills

-Cohesive team member

-Calm and composed with unhappy individuals

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