Dave Tucker

Senior Project Manager/Business Analyst

551-***-**** add3ap@r.postjobfree.com

https://www.linkedin.com/in/davidttucker

An accomplished Senior Project Manager/Business Analyst with proven experience driving large-scale initiatives through the end-to-end project lifecycle, from requirements definition to implementation. Expertise in developing and implementing Insurance P&C Policy Administration Systems, from Submission to Issuance. Strong experience with using ISO forms and processes, in order to develop foundations for PAS Workflows. Possess Interactive Project Management skills, cross-functional team leadership and an ability to integrate technology and business solutions to meet critical program objectives. Possess strong Business Analyst skills, using a variety of methodologies, including Agile (Scrum), SDLC and Waterfall. Also involved implementations for Regulatory Compliance; have been involved with CCPA, Dodd-Frank and DOL Fiduciary Rule..

Core Competencies

● Project & Program Management

● Business and Functional Requirements

● Service Oriented Architecture (SOA)

● Team Leadership & Management

● Business Process Management (BPM)

● PMO Strategy & Planning

● Cross-Functional Collaboration

● Business and Systems Analysis

● Compliance Mgmt. Implementations:

● Agile SDLC, Waterfall Methodologies

● PEGA, Duck Creek, Guidewire; COGNOS

● MS Project, Excel, :Visio, Access; Jira

Professional Experience

Mindtree, Inc. – Warren, NJ 2017-2020

Senior Business Analyst / Project Manager

Client: Lincoln Financial Group, Philadelphia PA. (1.25 Years)

Senior Project Manager to adhere Policy Administration System to US Department of Labor (DOL) Regulatory Fiduciary Rule Initiative. Implementation of mandatory upgrades to Life and Annuities Broker/Dealer Components in order to meet Federal Regulation milestones in June and Year-End.

Conducted Status and Metrics Presentations to Senior Management. Spearhead Data Management portion of initiative. Constructed and coordinated Implementation Plans to meet concrete delivery milestones with confidence. Used Waterfall methodology to manage projects from Requirements through Deployment and Post-Implementation (via Warranty Period).

Co-Coordinated the content for the acquisition of Liberty Mutual Group-Benefit Assets; provided support for customer inquiries.

Client: Navigators Insurance, Danbury CT. (1 Year)

Senior Business Analyst on Migration projects from Legacy System to updated Enterprise-wide Policy Admin Systems, Spearheading Data Mapping and Migration efforts in the Marine Insurance LOB. Conducting GAP Analysis between systems, Requirements, UAT Monitoring and Functionality Proposals to increase automation/reduce time-to-market by 30-50%. Focus on Marine and Excess Liability Coverage. Converted Company-Specific forms to ISO forms to create standard for ECM solution.

Client: CIT, Inc., Livingston NJ. (6 Months)

Managed lifecycles for Monthly and Quarterly Reporting to US Government regarding Dodd-Frank Initiative. Responsible for team members to perform timely gathering and collection of data and present FR-14M’s and 14Q’s to Federal Reserve.

Spearheaded Timelines and Resources, which contributed to Cost Estimates and Variance Reporting. Conducted research to reduce lifecycle time to complete; established structured test defect analysis.

Client: Staples, Inc.,Framingnham,MA. (6 Months)

Data Analyst to consolidate multiple data structures into single Vendor Enterprise Solution. Established Data Requirements on pricing systems to promote Unified Data Model, and act as a framework for anticipated solution.

Conducted Data Mapping and Attributes Analysis. Conducted analysis of overlaps in regards to legacy data.

Provided suggestions for Data Model Management.

AIG NY – Berkeley Heights, NJ 2013 - 2016

Senior Business Systems Analyst/ Project Manager

Delivered a 50% reduction to a 180-day timeline for underwriters to issue new business by establishing a single workflow PAS on PEGA Platform to consolidate unrelated UW systems.

Successfully implemented new systems that included a Multinational Quote and Bind Master Application, Client Portal component for policy administration, and Underwriter Tool for Global Knowledge Management. For US systems, implemented ISO forms and processes, where applicable, to create consistent framework for state-based processes.

Led business and functional requirements with external consultants on multiple initiatives to implement a new system that incorporated SDLC and Waterfall methodologies.

Work on Integration Requirements with Reinsurance Systems, included Treaty vs. Facultative, Percentage of Premium Allocation, Points of Ceding.

Rolled out a multiple currency component integrated with multiple products within the multinational program.

PARAGON SOLUTIONS – Cranford, NJ 2012 – 2013

Senior Consultant Insurance

Client: Western and Southern Financial Group

Eliminated client constraints with data management issues due to a large percentage of incoming data being manually entered into PAS system by determining the most effective ECM solution to address all client needs.

Reduced manual content entry as much as 60% by implementing a selected ECM product, automating categorization, capture, workflow, and storage of inbound PAS data.

Led in-depth business process through PAS Lifecycle and conducted workflow analysis in the content arena for brokerage and policy serving units.

Decreased paper flow and usage at insurance companies for incoming documentation through the implementation of an enterprise contact and document management tool.

RETURN ON INTELLIGENCE (Exigen Services) – New York, NY and San Francisco, CA 2010 – 2012

Senior Business Systems Analyst Consultant/ Project Manager

Clients: Industrial Alliances (2012) and AAA Insurance (2010 – 2012)

Reduced workflow challenges up to 60% by customizing a packaged PAS solution for a client experiencing challenges with streamlining policy and claims administration workflow. Utilized ISO for forms design related to Content Management.

Business Analyst for the implementation of Exigen PAS (PolicyCore), by promoting and delivering appropriate components of the packaged solution to address gaps in optimization.

Generated user stories, validation criteria, datasets, and QA reviews, and consulted with SMEs on reviews.

Maintained direct involvement with global Q&A sessions with delivery centers worldwide, including China, Latvia, and Russia.

Utilized numerous tools and UX methodologies, including JIRA, Agile, wireframes, and mockups with Balsamiq and EKM.

HISCOX INSURANCE, INC. – Armonk, NY and Los Angeles, CA 2009

Project Manager Consultant

Played a key role in project planning and scoping of enhancements to Entertainment (DICE) Insurance, including conducting staff meetings and reporting project status to management.

Reconciled Carrier Premium to Brokers reports for compliance, in addition to performing scoping and requirements definition for the setup of an underwriting product related to media production sets.

KPMG (Agilethought) – Montvale, NJ 2009

Internal Consultant/Business Analyst

Led business process management for a network connectivity pipeline from Amsterdam to India, including identifying integration points on 56 applications and tools involved in the pipeline.

Built functional requirements documents and use cases that allowed for seamless pipeline implementation.

ACCENTURE, LLP – Florham Park, NJ 2005 – 2008

Business Analyst/ Project Manager

Clients: Allstate Insurance, Fidelity Investments, JP Morgan, Morgan Stanley, and Bank of America

Conducted Business Requirements for Omnichannel Policy Admin. System to provide a unified customer experience between Website, Agents/Brokers and Call Centers. Used ISO forms as foundation for data intake and workflow. Utilized Duck Creek and Guidewire Platforms

Reduced workflow 50% through business process management, performing gap analysis between current and future state and organizational impact analysis.

Developed project and program management plans and led teams for 10 projects related to the deployment of unified management platforms across agent, internet, and call center capabilities.

Led multiple project teams of up to 80+ employees on projects, with accountability for risks, issues management, and change control documentation between projects.

Conducted Drill-Down, Drill-Up Analysis of Data set up on COGNOS Platform

PMO Lead

Clients: Chubb Specialty Insurance and New Jersey Department of Labor

Enabled the client to monitor projects with accurate statistics, track dependencies, and identify and execute corrective actions by establishing a management plan for KPI for projects under UI website upgrade.

Oversaw the end-to-end design of expense analysis worksheets, burn rate, comparison of actual billings, and working capital to Statement of Work (SOW).

Earlier Career Success

Additional experience demonstrated in various employee and consulting roles, including Financial Analyst and Junior Business Analyst

Education

Bachelor of Science (BS) in Business Administration, Accounting, Ramapo College of New Jersey

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