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Customer Service Quality Engineer

Location:
Madison, WI
Salary:
17/hour
Posted:
June 25, 2020

Contact this candidate

Resume:

ELIZABETH A. MOLITOR

Ph: 608-***-****

add3a7@r.postjobfree.com

**** ******* ***** ****

Madison, Wi 53718

PROFESSIONAL SUMMARY

Hardworking employee focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Organized and bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in organization and efficiency and ability to quickly learn new processes.

SKILLS

Manage programming schedule

Microsoft Word, Power Point, Excel and Publisher

Adobe Illustrator and Photoshop

Manage files

Great with people

Dedicated

Strong Leader

Fast learner, Hard working

Organized and good with schedules and deadlines

Determined

EXPERIENCE

Carpentry and Masonry Specialist Jan 2020 Current Army National Guard Madison, WI

Kept inventory levels optimized and supplies organized for forecasted demands.

Carried out high-quality engineer work with little oversight.

Satisfied customers by delivering speedy and expert service for all construction needs.

Prevented construction service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies.

Supported construction operations by completing assignments with strong focus on quality and performance.

Determined team targets and implemented plans to achieve goals at individual and group level.

Gained expert knowledge of engineer operations, market conditions, and trends.

Operations Programming Associate Aug 2019 Current Department of Military Affairs Madison, Wi

LTE PRIDE Program Services:

1. Assists the Real Property Accountability Officer (RPAO) in maintaining an inventory of WIARNG Federal and State real property located in the state including real estate, fixed assets and installed property in accordance with National Guard and Army requirements. Subsequently accomplishes inventory adjustment actions in PRIDE and, as necessary, and processes inventory changes to ARNG-I&E on DD Form 1354 after completion of inspections.

2. Monitor the Real Property Inventory (RPI) system.

3. Coordinate with state project managers to collect, review, and input Real Property data into PRIDE Database and audit output data.

4. Create DD Form 1354 “Transfer and Acceptance of Military Real Property” for all real property acquisition and disposition actions, enter that asset data into PRIDE and maintain/update as necessary.

5. Route DD Form 1354s through required approval chain for signatures; maintain tracking system of where forms are within the process.

6. Verify Real Property data within PRIDE to ensure currency and accuracy.

7. Maintain the real property transfer voucher system.

8. Submit approved DD Form 1354s to ARNG I&E program managers and maintain in files.

9. Input, update, and maintain information per suspense dates issued by ARNG I&E.

Program and Planning Data Input:

1. Collect, review, and input data from Master Planner and enter hard and electronic data into folders and/or web-based databases.

2. Collect, review, and input data from GIS Specialist and enter hard and electronic data into folders and/or web-based databases.

3. Collect, review, and input data from ISR WEB Manager and enter hard and electronic data into folders and/or web-based databases.

4. Collect, review, and input data from Real Property Specialist and enter hard and electronic data into folders and/or web-based databases.

Administrative/Clerical Support Services:

1. Establish and maintain metrics and analysis systems to ensure actions are timely and reviewed at critical points.

2. Record meeting minutes, prepare record documents and make distribution.

3. Research and prepare materials or presentations for dissemination to field staff.

4. Compose routine, non-technical correspondence, such as instructions on office procedures, requests for information, and letters of acknowledgment.

5. Maintain applicable spreadsheets, schedules, appointments, archiving documents, and manage routine correspondence.

6. Coordinate special meeting events; including scheduling rooms, determining need for and scheduling information technology (IT) equipment or services, preparing information for print, preparing agendas, and setting up locations.

Specialist Dec 2016 Current United States Army Madison, WI

Developed and communicated standard operating procedures to team.

Managed communications between team members, customers and vendors to keep operations efficient and successful.

Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert military knowledge.

Protected business from unnecessary liability by carefully following security and safety standards.

Collaborated well with team members to carry out daily assignments and achieve team targets.

Met targets consistently by working hard and with strong attention to detail.

Maintained and updated files and records to support efficient military operations.

Lead Teacher and Supervisor Fill in Dec 2016 Jul 2019 Rock- A -Bye Daycare Sun Prairie

Taught students how to explore ideas and expand their horizons through lively classroom discussions.

Built relationships with students and parents to improve learning.

Encouraged students to persevere with challenging tasks, preparing them for advanced learning opportunities.

Maintained detailed and accurate class and student documentation to keep records current.

Engaged students with immersive activities to expand on lecture topics.

Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert knowledge.

Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Filed records to keep system efficient and information organized.

Ordered, organized, and rotated supplies.

Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.

Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance.

Answered telephone calls to provide information, take messages and set up appointments.

Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters.

Supported the work of office staff by providing skilled clerical assistance.

Stayed on top of the whereabouts of all staff members throughout the day.

Set up meeting spaces, organized supporting materials and secured services such as catering for longer conferences.

Sales Associate and Customer Service Aug 2015 Sep 2016 Kohls Corp. Madison, WI

Prepared accurate price quotes and coordinated contracts to complete sales.

Serviced established accounts on a consistent basis to maintain strong revenue and customer relationships.

Demonstrated products to customers on-site, toured facilities and offered ongoing support to maintain solid connections.

Kept updated files with a current listing of customer business operations, sales histories and key personnel.

Worked with manufacturers to keep healthy stock levels and correct product issues.

Guided visitors to staff members and business locations with warm, personable approach.

Helped resolve product returns, responded to shipping inquiries and answered order status questions.

Managed inbound and outbound calls to respond to inquiries and resolve concerns.

Accurately prepared and processed forms to change customer service levels.

EDUCATION

Bachelor of Arts: Graphic Design May 2018 University Wisconsin Stevens Point Stevens Point, Wi

GPA 3.2.

Diploma Jun 2016 Sun Prairie High School Sun Prairie, WI

GPA 3.7.

Graduated with honors.

Student Scholar Athlete



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