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Customer Service Sales

Location:
London, ON, Canada
Posted:
June 25, 2020

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Resume:

SOBHI KIBLAWI

**** ********* ***** ******, ******* N6K 2Y1

H: +519-***-**** C: +519-***-**** add3a2@r.postjobfree.com Professional Profile

An Executive Project Management Professional with 13+ years of seasoned experience overseeing end-to-end project management to achieve key milestones and strategic objectives. Adept leader directs cross-functional teams while prioritizing effective communication, tact, and diplomacy to foster positive client, vendor, and working relationships. Excels in maximizing resources and navigating challenges in accordance with set budgets, timelines, and deliverables. Consistently strives to optimize sales, customer service, and business development while strengthening overall operations and exceeding organizational goals. Fluent in English, Arabic. KEY STRENGTHS & EXPERTISE

Project Management

Business Development

Operations Leadership

Sales & Customer Service

Strategic Planning

Client Relationships

Performance Management

Teambuilding & Development

Engineering & Construction

Negotiation & Communications

Budgeting & Resource Allocation

Key Performance Indicators, KPIs

Technical Proficiencies:

Programming & Technical Software: Microwave Office, Advanced Design System ADS2002, MATLAB, Lab View, Q-basic, C, HTML, Assembly Language Micro Controller, Visual Basic 6, Electronic Work Bench, PSPice, Or Cad

Design & Word Processing Applications: Microsoft Office Suite, FrontPage and Dreamweaver, AutoCAD, Micro Station, 3D Max, Adobe Creative Suite (Photoshop, Illustrator, InDesign, Acrobat), Coral Draw PROFESSIONAL EXPERIENCE

REGIONAL SALES DIRECTOR 2015 – NOW

Kognitive Marketing – Regional- – Canada

Tasked for achieving sales, profitability, customer satisfaction and team productivity targets. Key Achievements:

Consult with clients to facilitate ongoing development. Manage clients’ relationship and ensure a satisfied client on all accounts.

Lead and oversee Field Sales Managers and event locations across Canada.

Manage field staff performance with appropriate weekly performance discussions with all levels; Reps, Event Supervisors, Field Sales Managers, Recruiters & VP of Operations.

Forecast hiring needs and overseeing the recruitment pipeline.

Strategically optimize each region to drive a high gross profit for every business unit.

Optimize team engagement by building authentic relationships with employees.

Ensure an accurate payroll and budget.

Continues…

SOBHI KIBLAWI RESUME, PAGE 2

PROFESSIONAL EXPERIENCE CONTINUED…

GENERAL MANAGER PROJECT DIRECTOR 2008 – 2015

Incon Infrastructure Contracting LLC – United Arab Emirates Tasked with managing all project initiatives from bidding to completion, including job costing and final profit analysis, tendering, and material submittals.

Key Achievements:

Employed a communicative, results-oriented leadership approach to guide a crew of 10 Engineers, 15 site supervisors, and 250 electricians and labors.

Liaised with consultants, clients, subcontractors, and authorities to outline objectives and formulate and execute strategies in accordance with project goals.

Headed projects for a diverse client base, providing the highest quality] construction and engineering services, totaling over $1.6M across communications, information technology, and utility service industries. Project Highlights:

BVS Solar Power System: Took on a project for Abu-Dhabi Crude Oil Pipeline with a budget of $2.7M and leveraged keen organizational skills to supply and install 10 standalone solar systems for Block Valve stations while ensuring safe and secure structural and electrical work.

Jumeirah Park P1-226 Villas, Nakheel: Steered the entire project lifecycle, performing system installations in accordance with a $2.2M budget, resulting in improved client satisfaction.

Ducting Infrastructure Works: Directed a $5.5M project, implementing a new ducts network for Emirates Integrated Telecom (DU). Removed existing manholes and constructed DU Manholes and Chambers and concrete surround for Ducts.

45H: Underground Duct Networks: Achieved project goals for the Emirates Telecom Corportation- ETISALAT’s $1.5M project revamping underground Duct networks in the UAE.

ETISALAT Network Diversion at JT Metro JV Project & Permanent Connections of Utilities at JT Metro JV Project: Balanced high-level projects for Systra Parsons and the Road and Transport Authority (RTA), totaling $4M. Secured materials, developed strategic plans, and integrated Storm Water, Surface Water, Foul Water, Electrical and Telecommunication Networks within the Stations.

11KV Cable Installation: Carried out 11 KV Network Installations in Dubai, including excavation, landscaping, testing, and commissioning within a $1.2M budget for the Dubai Water and Electricity Authority DEWA. PROJECTS MANAGER, CONTRACTING DIVISION 2005 – 2008 Site Technology Ltd. Co., United Arab Emirates

Hired on to lead the administration and follow up of electrical and fiber optic projects, including generating material submittals as well as shop and as built drawings. Key Achievements:

Took charge of cross-functional teams, comprising 200+ Engineers, Site Supervisors, Electricians, and Labors.

Demonstrated strengths in organization and information management by preparing daily and monthly reports, invoices, and NOCs (no objection certificates). Continues…

SOBHI KIBLAWI RESUME, PAGE 3

PROFESSIONAL EXPERIENCE CONTINUED…

Project Highlights:

Utility relocation and protection at Dubai Metro Project-Red & Green Lines: Presided over operational development for Systra as well as a Road Transport Authority and JT Metro Joint Venture. Administered a

$4.1M budget to implement trial trenches across many site locations in Dubai.

11 KV Cable Laying CE/045/05: Maintained a client-focused approach to ensure effective cable laying and network connections in accordance with client goals and budgetary guidelines of $1.8M.

Fiber Optic Cable Laying and Maintenance Projects: Navigated complexities throughout multiple projects with the UAE Army Head Quarter - Signal Corporation. Administered a budget of $7.75M and supervised electrical teams through intricate excavations, installations, backfilling, and cable laying. EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Electrical Engineering Beirut Arb University



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